What Now? AdBlue in the Diesel Tank in Baslow
Has your motor turned over since the AdBlue got in? That one question decides nearly everything else from here. Out in Nether End or here in Baslow, an unrun motor must remain that way. Leave the motor and the ignition off and call 0333 366 0103; it is generally a drain and a thorough flush, done where the car is around Baslow. Stop the minute you safely can and turn off, if it has already run. It's a larger job, yet step one doesn't change.
Match your case to a situation from the list below, wherever in Derbyshire you happen to be.
At the petrol pump in Baslow: AdBlue in a diesel
You're at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Perhaps you're at the BP, possibly at the The Co-operative, maybe somewhere else in Baslow.
The point: of all places to find out, this is the best. Nothing has drawn it in, and so the AdBlue stays only inside your tank.
Next: resist the temptation to fire it up only to free up the petrol pump. Phone us from the forecourt once the car is in a space — the attendants will lend a hand to roll it — and save the bottle. Can't move the vehicle beside the pump? Explosion-proof kit keeps a live forecourt sensible, and so it can be drained where it is.
At home around Baslow with AdBlue in the diesel tank
For days the dash had been nagging you. You bought a bottle, poured it in on the drive, and only when you put the empty bottle in the recycling did you look once more at the cap. Houses just off Church Street get hit as much as anywhere else.
The upshot: no miles since leaves this almost equal to spotting it at the pump. AdBlue doesn't mix with diesel; it sinks to the bottom of the tank and waits there. Overnight does not change that.
What to do: leave your keys inside the house so nobody moves the car in the morning. Then ring. Our technicians drain the vehicle on your driveway, whether that is in Baslow or out in West End. The pumps are quiet enough to use outside a house after dark.
Baslow: drove off with AdBlue in a diesel?
You filled up, set off, and a mile or two later the engine began to run unevenly, smoke, lose power or light up the dashboard. Possibly it was on A623, possibly on the way out towards Sheffield, under 15 miles away.
In short: the AdBlue has been pulled into the fuel system. It's been through the fuel filter and the fuel lines and, the further you went, into your high-pressure pump and the injectors. It goes deeper with each extra mile covered and each restart.
Do this: stop anywhere sensible, then switch your engine off. Services farther along are too far: from the M1, under 15 miles out of Baslow, use the first junction. Starting it again to test achieves nothing — AdBlue never clears on its own. Call us and say how far you travelled.
AdBlue in the wrong tank of a hire, lease or company car
It's a car you have had for a week. The AdBlue filler is right next to the diesel one, which you did not know, because your own car either has no AdBlue or keeps it somewhere else. Wherever you happen to be across Derbyshire, any driver could slip up.
Put simply: one extra stage on top of the cases above, which depend on whether it has run. Many hire and company contracts want the owner to approve work on the vehicle.
Next: ring the rental company or your fleet manager first, and then us — settling it before we arrive is quicker. Stuck by St Anne's Church or at Grindleford until someone replies, the car remains turned off throughout.
Not sure it was AdBlue in your diesel tank, Baslow?
Now and then, "I think so" is the most anyone can honestly say. What cap was taken off, you cannot recall; meanwhile the bottle feels lighter than expected, and ammonia lingers by the filler. It might have been at a friend's drive in Bubnell, or in a rush outside St Anne's CofE Primary School at the school run.
The upshot: your engine is not harmed by a little AdBlue spilled on the outside. In the diesel tank, however, AdBlue damages it. Starting the car won't tell you which, and if there is AdBlue in your tank it would draw it in.
What to do: treat it as if it got in. Don't start it. Phone with what you saw: we'd rather find a tank free of AdBlue than drain one after your motor has been run.
Baslow: what each AdBlue drain has in common
Each case gets the same opening to the work. Anywhere the car stands — Prince Of Wales's car park, a road by Baslow Village Hall, a driveway, a filling station — our van arrives and asks for the liquid, the quantity, and whether your engine has been run. Answers set the job; the quote comes on the call whilst no one has left yet.
Draining your tank comes first, followed by a careful flush — more important with urea than after petrol, since crystals and corrosion will not clear on their own, no matter how long it sits. Clean diesel goes in after the fuel filter has been flushed or changed, and the car is then tested. The majority of unstarted vehicles are a half-hour job from the moment our technicians get there.
Finally, our technicians fire it up. Our engineers check it runs smoothly on new diesel before we leave. Long-term damage is very rare if it's noticed soon, and the whole job is done where the car is. For your insurer: an engineer's report and the VAT invoice. For you: payment on the day, nothing upfront. Check your insurance while we arrive: cover for misfuelling comes included in plenty of policies.
About Baslow
Baslow is a village in Derbyshire, situated on the banks of the River Derwent at an elevation of around 120 metres. Baslow lies approximately 11 miles southwest of Sheffield and 136 miles northwest of London, with nearby areas including West End, Bridge End, and Over End. Baslow has a population of around 830 residents, predominantly living in detached housing. Baslow is characterized by its riverside setting and surrounding countryside.
AdBlue drains across Derbyshire, Baslow included
Throughout DE postcodes, the vans serving Baslow — a village — work nearby towns too, Bridge End and Over End included. Fastest of all: a DE45 1 postcode for your location.
No towing is required, be it parked centrally in Baslow or on a lay-by en route to Townend Wood, and so keep it put. Our engineers drain the car where it is. If you're somewhere hard to explain, close to Sir Joseph Paxton or close to a border, ring and ask instead of assuming.
In one line: your scenario
Not run yet: keep the vehicle off and call. Run by now? Stop, turn off, phone. Petrol in Diesel takes over the rest whichever it is, in Baslow and Derbyshire, on 0333 366 0103.