AdBlue in the Diesel Tank in Bentley, and What to Do Next
One thing counts most when AdBlue is in a diesel tank, and it is whether the engine has run afterwards. Over in Bucks Horn Oak or here around Bentley, an unstarted motor should remain unrun. Leave your motor and your ignition off then ring 0333 366 0103; it is normally a drain and a thorough flush, done where your car is in Bentley. Already run? Stop when you safely can, then switch it off. It is a larger job, though step one does not change.
Match your case to a situation from the list below, anywhere in Hampshire you happen to be.
AdBlue in a diesel on a Bentley forecourt
Imagine it: stood by the pump, holding the nozzle, you realise the filler you opened wasn't the right one. Whether Shell, BP or somewhere else in Bentley, the situation is the same.
The upshot: of all places to find out, this is the best. The AdBlue is in the tank and nowhere else. Nothing has pulled it in.
What to do: do not get back in and fire it up to clear the pump. Ring us from the forecourt after the vehicle sits in a space — the attendants will lend a hand to roll it — then save the bottle. Draining it right at the petrol pump is fine if it cannot be moved, because the equipment is explosion-proof.
AdBlue in your diesel tank on a Bentley drive?
For days the dash had been warning you. A bottle from the shop, tipped in on the driveway — and it's only by the bin that the cap got your eye. Just off Rectory Lane is not different from any other place.
Meaning? Provided your vehicle has not been driven since, it is second to the pump case. As it is reluctant to blend, AdBlue settles to the base in the tank and waits. One night standing alters none of that.
Put your keys indoors tonight — or a person might drive it away first thing — and phone us. We drain it on your driveway, whether that's in Bentley or out in Isington. The pumping kit works quiet enough not to disturb the street at night.
Set off with AdBlue in a diesel in Bentley?
Lumpy running, smoke, falling power or a glowing dashboard arrived a short way after the fill. Anywhere on Main Road or else heading towards Winchester — under 25 miles away.
In short: the AdBlue has been pulled into your fuel system. Through the fuel filter, through the pipework, and — the further the distance — on into the injection pump and each injector. More miles, more restarts: deeper it goes.
Next: find a sensible place, stop, and turn your engine off. On the M3, under 10 miles from Bentley, that means the next exit, not the services further on. Starting it again to test gets nothing — AdBlue doesn't clear on its own. Roughly what distance had it go? Tell us when you phone.
AdBlue in the wrong tank of a hire, lease or company car
You have just had this vehicle a week. On your own vehicle, AdBlue is missing or elsewhere. On this one, its inlet is just next to the diesel inlet — a surprise to you. Across Hampshire, no one is safe from it.
In short: one extra step on top of the situations above, and those depend on whether it's run. Work on your vehicle often needs the owner's go-ahead under rental or fleet terms.
Next: ring the rental company or your fleet manager first, then us — sorting it before we arrive is faster. If you are stuck in the car park outside Bentley (Hampshire), or by Bentley Memorial Hall, while you wait for an answer, leave your car off.
Unsure about AdBlue in your diesel tank in Bentley?
"I think so" is often as honest answer there is. Lighter, that bottle; a trace of ammonia near your filler; no clear recollection of the cap. Look familiar? Perhaps it happened in a hurry at the school gates at Bentley Church of England Primary School, or on a friend's drive in Holt Pound.
In short: a spill round the filler leaves your motor no harm. Once it is inside your diesel tank, though, that changes. Starting the car will not tell you which, and if there is AdBlue in your tank it will suck it in.
Take it that it got in, and don't start the engine. Ring with what you saw: we would rather find a tank free of AdBlue than empty one after your motor has been run.
Bentley: what each AdBlue drain has in common
Whichever scenario you are in, the job starts the same way. We come to the car, whether it's at a forecourt, a drive, the car park outside The Star Inn or a side street near St Mary's Church, and ask three things: what got in, about how much, and if the engine has been run. Those answers determine this work, and you get the price on the phone, before anybody heads out.
Emptying your tank comes next, followed by a careful flush — more important after urea than with petrol, since crystals and corrosion will not clear on their own, however long it sits. Next is the filter — flushed, or replaced where needed — followed by clean diesel, and a test of your vehicle. Where the motor has not been started, allow roughly half an hour once we arrive, in most jobs.
The last step is starting the engine. Before our technicians leave, it is tested to make sure it runs smoothly on new diesel. Permanent damage is very uncommon when it's caught quickly, and the entire job is done where the vehicle is. For your insurer: an engineer's report and the VAT invoice. For you: payment on the day, nothing upfront. Check your insurance before we're en route: cover for misfuelling comes included in many policies.
About Bentley and where it is
Bentley is a small village in Hampshire, situated inland at an elevation of 94 metres, with semi-detached housing being the predominant type. Bentley lies near the villages of Isington, Lower Froyle, and Blacknest, and is approximately 20.8 miles from Winchester. Bentley has a population of around 883 residents, and is located about 39.1 miles from London. Bentley remains a quiet, rural community with a strong sense of local identity.
AdBlue drains across Hampshire, Bentley included
Over GU postcodes, the teams serving Bentley — a rural village — work nearby places too, Lower Froyle and Blacknest among them. Your whereabouts comes quickest from a postcode beginning GU10 5.
Central Bentley or a layby near Bentley Recreation Ground: either way it is, the vehicle doesn't need to shift at all for us. Our van empties it in place. Assuming won't help near Marsh House, on a border or anywhere awkward to describe; phone and ask.
Your scenario, in one line
Unstarted? Leave the vehicle off then phone. Whichever case fits, Petrol in Diesel takes over the rest on 0333 366 0103, throughout Hampshire and in Bentley — once you stop, switch off then ring, if it has run.