What Now? AdBlue in the Diesel Tank in Botcherby
Has your motor turned over since the AdBlue got in? That one point decides nearly everything about what comes next. If it hasn't, keep it that way, whether your car is around Botcherby itself or out in Carlisle. Switch nothing on, call 0333 366 0103, and count on a thorough flush after a drain, done just where your car sits in Botcherby. Already started? Pull over once you safely can, then turn everything off. It is a bigger job, yet step one doesn't change.
Further down: the cases our technicians see, wherever in Cumbria. Choose the one that fits.
At the petrol pump around Botcherby: AdBlue in a diesel
You are at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Whether Tesco, Esso or somewhere else in Botcherby, the case is identical.
Put simply: no better spot exists to spot it. The AdBlue is inside your tank and nowhere else. Nothing has sucked it in.
Next: resist the temptation to fire it up just to move away from the petrol pump. Ask the staff to help you roll the vehicle into a parking bay, keep the till receipt or the bottle, and call us from the forecourt. Can't move the vehicle by the pump? Explosion-proof kit makes a busy forecourt safe, and so we can drain the vehicle where it is.
AdBlue in the diesel tank at home in Botcherby
On your dash, a warning had been lit for days. Only at the recycling bin, the empty container in hand, did you glance back at the cap you'd used on the driveway. Driveways near Applewood Close get it as much as anywhere.
Meaning? As long as your car hasn't moved since, it's close to the forecourt case. Being unable to mix, AdBlue settles low inside the tank and stays. A night standing changes nothing.
Put your keys indoors overnight — otherwise a person might drive it off first thing — and call us. Rickerby or Botcherby: wherever your drive is, that is where it gets drained. The pumps are quiet enough to use outside a house at night.
AdBlue in a diesel and already driving around Botcherby?
Filled up, pulled away, and before long the engine was turning roughly, blowing smoke, losing power, or lighting up the dash. Durranhill Road, perhaps, or the route to Carlisle — a trip of under 3 miles.
In short: the AdBlue has been pulled into the fuel system. It has been through your filter and the lines and, the further you went, into your high-pressure pump and the injectors. Each mile and each restart takes it further.
Stop somewhere safe — that is the first step — then turn it off. On the M6, under a mile from Botcherby, that means the next exit, not the services further on. Don't restart it to see if it has cleared; it will not have. Roughly what distance had it gone? Tell us when you phone.
AdBlue in the wrong tank of a hire, lease or company car
You've just driven the car a week. Unknown to you, the two inlets sit side by side here — unlike your own vehicle, which has none or stores it elsewhere. It can happen to anyone, anywhere around Cumbria.
What it means: the same as the scenarios above, depending on whether it's run, with one more stage. The owner often has to approve the work, under plenty of hire and company contracts.
Settling it before the van arrives is quicker, and so ring the hire company or your fleet manager, then us. If you are stranded in the car park at Carlisle, or by St Andrew, whilst you wait for an answer, leave the car off.
AdBlue in the diesel tank? Not sure, in Botcherby
At times the fair answer is "I think so". Which cap came off, you can't recall; meanwhile the bottle weighs lighter than it ought to, and ammonia lingers by your filler. A hurried stop by the gates of St Cuthberts Catholic Primary School, Carlisle, or a visit to a friend in Garlands: either fit.
What it means: a little spilled about the filler does no harm to your motor. A diesel tank with AdBlue in it is a different matter. You cannot tell which by turning the key, and doing so would pull in any AdBlue that is in that tank.
Assume it was put in, and don't turn the key. Phone with what you saw: we'd rather confirm a clean tank than drain one once your motor has run.
Each AdBlue drain around Botcherby shares these stages
No matter the situation, a single start applies. Our engineers come to the vehicle, whether it is on a forecourt, a drive, the car park outside Magpie Inn or a side street near Botcherby Community Centre, and ask three things: what went in, about how much, and if your motor has run. Those answers decide this work, and you hear the quote on the phone, before anybody heads out.
Emptying your tank comes next, then a full flush — more important after urea than after petrol, since crystals and corrosion won't clear by themselves, no matter how long it sits. Fresh diesel is put in once the filter is cleaned or replaced, and your car is finally tested. Most unstarted cars are a half-hour job from the moment our engineers get there.
Starting the engine comes at the end. Our test that it runs correctly on new diesel comes before our engineers head off. Lasting damage is very uncommon when it's spotted early, and the whole job is done where your car is. For your insurer: an engineer's report and the VAT invoice. For you: payment that day, no money in advance. Worth remembering: lots of insurers offer misfuelling cover, and so a quick look at your policy as we travel is worthwhile.
About Botcherby, briefly
Botcherby is a suburban area located on the riverside in Cumbria, with a mix of semi-detached housing and other residential properties. Botcherby sits near the city of Carlisle, at an elevation of 27 metres, and is close to nearby places such as Rickerby and Harraby. Botcherby is situated in a relatively low-lying area, with the River Eden flowing nearby. Botcherby has a population of around 4085 people, making it a small but established community.
AdBlue drains across Cumbria, Botcherby included
Harraby and Scotby have the same teams as Botcherby, a residential suburb, along with further places over CA postcodes. A postcode starting CA1 2 is the quickest way to tell us where you are.
Central Botcherby or a lay-by near Melbourne Park: wherever it sits, the vehicle doesn't need to move an inch for us. Wherever it sits, that is where it gets cleared. Guessing doesn't help beside Kingdom Hall of The Jehovahs Witnesses, close to a county line or anywhere hard to describe; ring and ask.
In one line: your situation
Unstarted? Leave it off then phone. Whatever line fits, Petrol in Diesel takes over from there on 0333 366 0103, across Cumbria and in Botcherby — after you stop, turn off then phone, if it has run.