What Now? AdBlue in the Diesel Tank in Brookside
One fact counts most once AdBlue is in a diesel tank, and that is if your motor has been started afterwards. Over in Cranbourne or here in Brookside, an unstarted motor must stay that way. Phone 0333 366 0103 with your ignition and engine still off. In Brookside, such a case is generally drained and cleaned on the spot. If it has run, stop as soon as it is safe and switch off. It's a larger job, yet step one does not change.
Further down: the cases our engineers meet, wherever in Berkshire. Pick the one that fits.
Brookside forecourt: AdBlue in a diesel at the pump
Picture it: standing by the pump, holding the nozzle, you realise the filler you opened was not the correct one. It could be the Murco, or perhaps the Esso, or another station around Brookside.
The upshot: of all places to find out, this is the best. Still in the tank, and no fuel pulled onwards: that's where the AdBlue sits.
Do this: keep out of the driver's seat, even if the pump wants freeing. Ring us from the forecourt after the vehicle is in a space — the staff will lend a hand to push it — and save the receipt. Draining it there at the pump is fine when it can't be shifted, since the equipment is explosion-proof.
Brookside, at home: AdBlue in your diesel tank
The warning light had been on for days. Bought a bottle, tipped it in at home, binned the empty — and only then looked at the cap again, after the fact. Homes just off Winkfield Road are hit as often as anywhere else.
Put simply: if the car hasn't moved since, it's nearly equal to spotting it at the forecourt. AdBlue does not mix with diesel; it sinks to the bottom of your tank and waits there. Overnight does not change that.
Your move: the keys indoors, so nobody takes your car anywhere first thing. Then, ring. Plaistow Green or Brookside: wherever your drive is, that is where it gets emptied. Night-time clears outside a house are fine: the pumps are quiet.
Drove off with AdBlue in a diesel in Brookside?
Lumpy running, smoke, falling power or a glowing dashboard started a short way beyond the fill. Somewhere along Forest Road or on the road towards Westminster — under 25 miles away.
Put simply: the AdBlue has been pulled through the fuel system. The high-pressure pump and each injector see it too on a longer trip, after the fuel filter and pipework have it. Every restart, like each mile, pushes it deeper.
Next: pick a sensible place, stop, then turn the motor off. Brookside lies under 5 miles from the M3; there, come off at the first junction instead of pressing on for the services. Starting it again to check achieves nothing — AdBlue doesn't clear on its own. Call us and say how far you went.
Hire, lease or company car with AdBlue in the wrong tank
It's a vehicle you have had for a week. Unknown to you, the two fillers are side by side here — not like your own car, which has no AdBlue or keeps it elsewhere. Any driver, wherever in Berkshire, might do the same.
Meaning? Whatever applies above applies here — run or not — plus one further step. The owner frequently has to approve the work, under plenty of hire and company contracts.
Next: phone the rental company or your fleet manager first, then us — sorting it before our arrival is quicker. Hanging on for a reply at the car park outside Ascot, or near 1st Ascot (All Saints) Scout Group? Leave your car off meanwhile.
AdBlue in your diesel tank? Not sure, around Brookside
Now and then, "I think so" is all anyone can truthfully say. The bottle is lighter than it should be, there's a faint smell of ammonia about your filler, and you cannot remember which cap you took off. The gates of Cranbourne Primary School in a rush, perhaps, or someone's drive over in Winkfield.
The upshot: your motor is not hurt by a little AdBlue splashed on the filler. AdBlue inside the diesel tank does. If there is AdBlue in your tank, firing up the car would draw it in, and it wouldn't tell you which either.
Do this: act as if it got in, and don't start your motor. Checking a tank that turns out free of AdBlue is better than draining one after it has been run — so phone and tell us what you saw.
Each AdBlue drain in Brookside shares these steps
Whichever scenario you are in, the job starts the same way. We come to the vehicle, whether it's at a forecourt, a drive, the car park outside The Old Hatchet or a side street close to Ascot Life Church, and ask three things: what went in, about how much, and if the engine has been run. Replies set the job; the quote follows by phone while nobody has left yet.
A thorough flush follows this drain. With petrol it's standard; with AdBlue it's essential, because crystals form and certain metals are attacked, and none of it rinses away unaided. Clean diesel is put in after your filter is cleaned or replaced, and your car is finally checked. Where the motor hasn't run, expect about half an hour once we arrive, for most cases.
Finally, our technicians fire it up. We confirm it runs correctly on clean diesel before we go. We do the entire job where the car is, and long-term damage is very rare if it has been caught early. For your insurer: an engineer's report and the VAT invoice. For you: payment that day, no money in advance. Dig out your insurance before we're en route: cover for misfuelling is built into plenty of policies.
About Brookside, briefly
Brookside is a suburban area in Berkshire, situated inland at an elevation of 68 metres, and is located approximately 24 miles from London. Brookside is characterized by its semi-detached housing and is near to other local places such as Plaistow Green and Woodside. Brookside sits within the wider area of North Ascot, and its population is around 1048 residents. Brookside is a relatively small community with a mix of local amenities and residential areas.
AdBlue drains around Brookside, and across Berkshire too
Over SL postcodes, the vans covering Brookside — a residential suburb — work surrounding towns too, Woodside and North Ascot among them. Quickest of all: a SL5 7 postcode to show your location.
No moving is required, be it parked centrally in Brookside or on a lay-by en route to Royal Ascot Golf Club, so leave it where it is. Where it stands, that's where it gets cleared. Guessing won't help near Chapel of St Mary and St John, on a county line or somewhere awkward to pin down; phone and ask.
Your scenario, in one line
Unstarted? Keep it that way and ring. Started already? Pull over, switch off, ring. Petrol in Diesel takes over the rest whatever it is, in Brookside and Berkshire, on 0333 366 0103.