Butchers Common: AdBlue in the Diesel Tank? Find Your Situation
What to do about AdBlue in a diesel tank depends on one thing more than any other: whether the engine has been run since it went in. If it hasn't, keep it that way, whether your car is in Butchers Common itself or out in Irstead Street. Ring 0333 366 0103 with your key and motor both off. In Butchers Common, such a case is typically drained and flushed where it stands. If it's run, stop as soon as it is safe then switch off. A larger job, yes, but the same opening move.
Find the scenario below that matches yours, wherever across Norfolk it happened.
AdBlue in a diesel on a Butchers Common forecourt
Just now, nozzle still in hand, it dawns on you that the cap you opened was the wrong one, right at the pump. Perhaps you're at the Gulf, maybe at the JET, perhaps somewhere else around Butchers Common.
The point: of all places to find out, the forecourt is the best. No pump has drawn it through, so the AdBlue stays just in the tank.
Freeing the petrol pump is no reason to run it — so do not get back in. Ask the staff to help you push the vehicle into a parking bay, keep your receipt or the bottle, and phone us from the forecourt. If it can't be shifted, it can be emptied at the pump: the equipment is explosion-proof and fine on a busy forecourt.
Butchers Common, at home: AdBlue in your diesel tank
On your dash, a warning had shown for days. Bought a bottle, tipped it in outside the house, binned the empty — and at that point looked at the cap again, after the fact. It happens on driveways just off School Road as frequently as anywhere.
What it means: if you have not driven since, this is almost as good as the forecourt. Diesel and AdBlue keep apart: the AdBlue settles to the floor of the tank and remains put, no matter how long it waits.
Next: stop an early-morning drive by putting the keys in the house, then phone us. Our technicians drain the vehicle on your drive, whether that is in Butchers Common or out in Threehammer Common. The pumps are quiet enough to use outside a house at night.
Butchers Common: drove off with AdBlue in a diesel?
You filled up, set off, and a mile or two later your engine began to run roughly, smoke, lose power or light up the dashboard. Maybe heading for Norwich, under 15 miles away, or simply along Stanley Avenue.
Meaning? The fuel pump has sucked the AdBlue up. The injection pump and every injector get it too on a longer run, once your filter and lines have had it. Each mile and each restart takes it further.
What to do: pull over where it's safe to do so then switch off. Exit at the next junction — not the services further along — if you're on the M11, over 50 miles from Butchers Common. Restarting it to check achieves nothing — AdBlue never clears itself. Phone us and say how far you travelled.
Hire, lease or company car with AdBlue in the wrong tank
It is a vehicle you have had for a week. Unbeknown to you, the two inlets are next to each other here — not like your own car, which has none or keeps it in another spot. It can happen to anyone, anywhere around Norfolk.
What it means: the same as the situations above, depending on whether it's run, with one more stage. Plenty of hire and company agreements require the owner's approval before repairs.
Next: ring the rental company or the fleet manager first, and then us — sorting it before we arrive is quicker. Leave it off while the answer arrives, even if you're waiting at Hoveton & Wroxham or close to Neatishead Baptist Chapel.
Unsure about AdBlue in your diesel tank in Butchers Common?
Occasionally the honest answer is "I think so". A slight ammonia-like whiff lingers around the filler, the bottle seems too light, and which cap came off is a blur. The gates of Neatishead Church of England Primary School in a rush, say, or a friend's driveway out in Cangate.
The point: the engine is not hurt by a little AdBlue splashed on the filler. If it's inside the diesel tank, though, that changes. Firing up your car cannot tell you which, and if there is AdBlue in the tank it will suck it in.
Do this: act as though it did, and never start your engine. Tell us what you saw on your phone. A clear tank looked at is a happier result than a run one emptied.
What each AdBlue drain in Butchers Common has in common
Whichever scenario you are in, this job starts the same way. Anywhere your car is — The White Horse's car park, a road by Saint Peter's Church, a driveway, a forecourt — the van gets there and we ask about the fluid, the amount, and if the engine has been run. Those replies settle the work, and you get the price on the phone, before anyone heads out.
AdBlue forms crystals and eats at certain metals in fuel systems, and so it won't rinse out on its own; that's why the flush, after the drain, matters much more with AdBlue than with petrol. Then is the fuel filter — cleaned, or replaced when needed — followed by clean diesel, and a test of your vehicle. The majority of unstarted cars are a half-hour job after the moment we arrive.
The last step is firing it up. Our technicians confirm it runs correctly on fresh diesel before we leave. The whole job is done where your car is, and when it's caught quickly, lasting damage is very rare. Payment is that day, never upfront. For the insurer, you get a VAT invoice plus a written report from the engineer. Check your insurance while we're en route: misfuelling cover comes built into plenty of policies.
About Butchers Common
Butchers Common is a small village in Norfolk, situated inland at a low elevation of around 7 metres. Butchers Common lies near the city of Norwich, approximately 10 miles to the northwest, and is surrounded by other small settlements like Threehammer Common and Workhouse Common. Butchers Common has a population of around 547 people, predominantly living in detached houses.
AdBlue drains about Butchers Common and across Norfolk
Being a rural village, Butchers Common shares its vans with the surrounding places — Neatishead, Workhouse Common — right across NR postcodes. The whereabouts comes clearest from a postcode that starts NR12 8.
Central Butchers Common or a lay-by towards Village Playing Field: either way it is, your vehicle doesn't need to move an inch for the drain. The drain happens on the spot. Assuming won't help beside New Victory Hall, close to a border or somewhere hard to pin down; phone and ask.
The one-line version
Engine never started: phone, and leave it switched off. Whichever case fits, Petrol in Diesel takes over from there on 0333 366 0103, across Norfolk and in Butchers Common — once you stop, switch off and ring, if it has run.