What Now? AdBlue in the Diesel Tank in Callow Hill
All of it hinges on a single detail: if the engine has been run since the AdBlue went in — far more than anything else. If it has not, keep it that way, whether the vehicle is around Callow Hill itself or out in Crabbs Cross. Phone 0333 366 0103 with your key and engine both off. In Callow Hill, that is typically drained and cleaned where it stands. Stop the moment you safely can and switch off, if it has been run. Step one remains the same, even if the job grows.
Wherever across Worcestershire it took place, one of the cases below matches yours.
On a Callow Hill forecourt with AdBlue in a diesel
You're at the pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Whether Tesco, another forecourt nearby or somewhere else around Callow Hill, the situation is the same.
Meaning? Spotting it on the forecourt is as good as it gets. Still in that tank, with nothing pulled onwards: that's where the AdBlue sits.
What to do: do not get back in and crank it to clear the pump. Ask the staff to help you push the car into a parking space, keep your receipt or the bottle, and phone us from the forecourt. If it cannot be moved, it can be drained at the petrol pump: the equipment is explosion-proof and fine on a busy forecourt.
At home around Callow Hill with AdBlue in your diesel tank
The warning light had been on for days. Bought a container, poured it in at home, recycled the empty — and only then checked the cap a second time, too late. Houses just off Foxholes Lane get caught out as much as everywhere else.
What it means: if you haven't driven since, this is nearly as good as the forecourt. AdBlue does not mix with diesel; it sinks to the bottom of the tank and waits there. Overnight does not change that.
Next: stop any early move by putting your keys in the house, then ring us. Your driveway is where it gets drained, be it around Callow Hill or Walkwood. Even at night, the pumps are quiet enough for a driveway.
On the road around Callow Hill with AdBlue in a diesel
Rough running, smoke, falling power or a lit dashboard arrived a short way beyond the top-up. Summerhouse Close, say, or the way towards Worcester — a trip of under 15 miles.
Meaning? The pump has taken the AdBlue up. Past the fuel filter, through the lines, and — the further the mileage — deeper into the high-pressure pump and each injector. It travels further with every extra mile covered and each restart.
Pull in safely — that is the next step — then switch it off. On the M42, under 10 miles from Callow Hill, that means the next exit, not the services further on. It won't have cleared, and so there is no sense starting it again to check. Tell us hear the mileage driven when you ring.
AdBlue in the wrong tank: hire, lease and company cars
Seven days ago, it was unknown to you. The AdBlue filler is right beside the diesel one, which you did not know, since your own motor either has no AdBlue or keeps it somewhere else. It can happen to anyone, anywhere around Worcestershire.
In short: an extra stage on top of the cases above, and those depend on if it has run. The owner frequently has to approve the work, under many rental and company agreements.
Sorting it before we turn up is quicker, so ring the hire company or your fleet manager, then us. Stranded by Feckenham House or outside Redditch until someone replies, the car stays turned off throughout.
Unsure about AdBlue in the diesel tank in Callow Hill?
"I think so" is often the most honest answer there is. Too light, the bottle; a hint of ammonia round the filler; no clear memory of the cap. Sound familiar? A hurried stop by the gates of The Vaynor First School, or a call to a friend in Webheath: both fits.
Meaning? Spills outside the inlet don't touch the motor at all. Inside the diesel tank, however, AdBlue damages it. You can't tell which by turning the key, and doing so would suck in any AdBlue that is in your tank.
What to do: treat it as if it went in. Don't fire it up. Call us and explain what you saw; we'd rather check a tank that turns out free of AdBlue than drain one that has already been run.
What every AdBlue drain in Callow Hill has in common
The work opens the same way, whichever the case. Our technicians come to the car, whether it's at a forecourt, a drive, the car park at Bramley Cottage or a side street near The Church of Jesus Christ of Latter-day Saints, and ask three things: what got in, about how much, and if your motor has run. Your price comes on the call, before a van leaves, and those replies set the job.
AdBlue crystallises and is corrosive to some metals used in fuel systems, and so it does not wash out unaided; that's why a full flush, after the drain, matters far more with AdBlue than with petrol. Your filter is flushed, or replaced where it needs to be; fresh diesel goes in; and the vehicle is tested. Never started? In that case about half an hour once we are there covers most jobs.
Our engineers fire it up at the end. With new diesel in, it runs while our technicians check it's running correctly, and then we head off. If it is caught quickly, the car very rarely has permanent damage, and the entire job happens where it is. For your insurer: the engineer's report and the VAT invoice. For you: payment on the day, no money in advance. Check your insurance while we're en route: misfuelling cover is included in plenty of policies.
About Callow Hill itself
Callow Hill is a suburban area in Worcestershire, situated inland at an elevation of around 138 metres. Callow Hill lies approximately 12.5 miles northwest of Worcester and about 95 miles west of London, near the settlements of Walkwood, Hunt End, and Headless Cross. Callow Hill is characterised by its predominantly detached housing stock, reflecting its residential nature.
AdBlue drains round Callow Hill and across Worcestershire
Hunt End and Headless Cross have the identical teams as Callow Hill, a residential suburb, along with further places throughout B postcodes. Giving us your B97 5 postcode finds you fastest of all.
Whether the vehicle is on a lay-by on the way to Morton Stanley Park or in a car park in the middle of Callow Hill, it doesn't need to move. Wherever it stands, that is where it gets drained. Assuming doesn't help near St Peter, on a border or anywhere hard to pin down; phone and check.
Your scenario, summed up
Still unrun? Keep it off then ring. Run already: stop, power down, phone 0333 366 0103. Petrol in Diesel handles the rest, in Callow Hill or wherever in Worcestershire.