What Now? AdBlue in the Diesel Tank in Catteshall
Everything turns on a single fact: if your engine has started after the AdBlue was added — far more than anything else. Over in Godalming or here around Catteshall, an unstarted engine should remain that way. Leave your motor and the ignition off then call 0333 366 0103; it is normally a drain and a thorough flush, done where your car is in Catteshall. When the motor has been run, stop somewhere safe first, then switch the car off. It's a bigger job, though step one doesn't change.
Find the scenario below that matches yours, wherever around Surrey it happened.
On a Catteshall forecourt with AdBlue in a diesel
The cap you opened was the wrong one — and you only notice it as you're stood at the pump, bottle or the nozzle in your hand. Anywhere in Catteshall, then — Texaco, Sainsbury's, or somewhere else close by.
The point: of every spot to notice, this is the best. Still in your tank, and nothing drawn through: that's where the AdBlue sits.
Do this: stay out of the driver's seat, however much the pump wants freeing. Three jobs: a shove into a bay with the attendants helping, the receipt saved, and a call to us from the forecourt. Can't move the vehicle by the pump? Our explosion-proof kit makes a live forecourt sensible, so it can be drained where it is.
At home around Catteshall with AdBlue in the diesel tank
Days had passed with the warning light on. Bought a bottle, poured it in at home, binned the empty — and only then looked at the cap again, after the fact. Right off Grange Close is not less likely from any other place.
The point: zero driving since leaves this nearly equal to spotting it at the petrol pump. AdBlue doesn't mix with diesel; it sinks to the bottom of the tank and waits there. Overnight does not change that.
Your move: the keys in the house, and so no one takes your car off first thing. Then, phone. Our engineers drain the vehicle on your drive, whether that is in Catteshall or out in Farncombe. Night-time clears beside a house are fine: the pumps are low-noise.
AdBlue in a diesel and already driving in Catteshall?
Lumpy running, smoke, lost power or a glowing dashboard started a mile or two after the top-up. Maybe heading to Chichester, under 50 miles away, or just down Catteshall Road.
The upshot: your system has drawn AdBlue through already. The high-pressure pump and each injector see it too on a longer trip, after the filter and lines have it. More miles, more restarts: further it goes.
Pull in somewhere safe — that is the first job — then switch everything off. Catteshall lies under 15 miles from the M25; on it, pull off at the next junction rather than pressing on for the services. It won't have cleared, and so there's no sense restarting to check. Call us and say how far you travelled.
A hire or company car with AdBlue in the wrong tank?
You've only had this car for days. The AdBlue filler is right alongside the diesel filler, which you didn't know, because your own vehicle either has no AdBlue or keeps it somewhere else. Anywhere you happen to be around Surrey, any driver can slip up.
Meaning? Whatever case above applies too — run or unrun — plus one extra stage. Plenty of hire and fleet agreements require the owner's sign-off for work.
Settling it before we arrives is faster, and so phone the rental company or your fleet manager, then us. Waiting for a reply in the car park outside Farncombe, or beside St John Street Hall? Leave the car off throughout.
Unsure about AdBlue in your diesel tank in Catteshall?
Occasionally the honest answer is "I think so". The bottle is lighter than it should be, there's a faint smell of ammonia round the filler, and you can't remember which cap you took off. Perhaps it happened in a hurry at the school gates at Godalming Junior School, or on a friend's drive in Frith Hill.
Meaning? Spills outside the inlet never reach the motor at all. Once it's inside the diesel tank, though, it does. If there is AdBlue in the tank, firing up your car will suck it in, and it would not tell you which either.
Next: assume it got in, and leave the motor off. Ring with what you saw: we'd sooner confirm a tank free of AdBlue than empty one once your engine has been run.
What each AdBlue drain around Catteshall has in common
The job begins identically, whichever the situation. Anywhere the car stands — Godalming Naval Club's car park, a road beside Godalming United Church, a driveway, a forecourt — the van arrives and asks about the fluid, the amount, and if the engine has been run. Those answers settle the work, and you hear the price on the phone, before anyone sets off.
Then the tank is drained and your system purged thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it does not rinse out on its own. The fuel filter is flushed, or replaced where it needs to be; clean diesel goes in; and the vehicle is tested. Where the engine hasn't been started, expect roughly half an hour on site, in most jobs.
Finally, our technicians fire it up. Our engineers confirm it runs correctly on fresh diesel before leaving. The entire job is done where the vehicle is, and if it is noticed soon, long-term damage is very uncommon. Nothing is paid upfront, payment happens on the day, and you get what the insurer asks for: an engineer report and a VAT invoice. Many policies include misfuelling, so look at yours as we head over.
About Catteshall, briefly
Catteshall is a suburban area in Surrey, situated on the riverside with an elevation of 37 metres. Catteshall lies near the villages of Farncombe, Crownpits, and Busbridge, and is approximately 29.9 miles from London. Catteshall has a population of around 2090 people and predominantly consists of semi-detached housing. Catteshall is also relatively close to the city of Chichester, which is 25.6 miles away.
Catteshall and Surrey: AdBlue drains across the area
Crownpits and Busbridge get the same vans as Catteshall, a residential suburb, plus other places over GU postcodes. Giving us your GU7 1 postcode finds you fastest of all.
Whether the car is on a lay-by on the way to Riverside or in a car park in the middle of Catteshall, it does not need to shift. Where it stands, that's where it is drained. If you are somewhere hard to explain, near Aquarius or close to a boundary, ring and ask rather than guessing.
In one line: your scenario
Not run yet: keep it off and call. Already run: stop, switch off and call. Either way, Petrol in Diesel takes it from there around Catteshall and anywhere around Surrey on 0333 366 0103.