AdBlue in the Diesel Tank in Catton Grove: What Now?
One fact counts most when AdBlue is in a diesel tank, and that is if your motor has been started afterwards. If it has not, keep it that way, whether your car is in Catton Grove itself or out in New Catton. Leave your motor and the ignition off and phone 0333 366 0103; it's usually a drain and a thorough flush, done where the vehicle is in Catton Grove. Where the engine has been run, stop somewhere safe straight away, then turn it off. It is a larger job, though stage one does not change.
Further down: the situations our technicians see, wherever in Norfolk. Choose the one that fits.
Catton Grove forecourt: AdBlue in a diesel at the pump
Picture it: standing by the petrol pump, holding the nozzle, you realise the filler you took off wasn't the correct one. Be it Asda, Esso or anywhere else around Catton Grove, the case is identical.
In short: no better place exists to spot it. The AdBlue is in that tank and nowhere else. Nothing has pulled it in.
Do this: stay out of the driver's seat, even if the queue wants clearing. Have the attendants to help pushing it to a space, save the receipt, then phone us from there. If it cannot be moved, it can be emptied at the pump: the equipment is explosion-proof and safe on a working forecourt.
Catton Grove, at home: AdBlue in your diesel tank
For days the dash had been nagging you. Only by the recycling, the empty container in hand, did you glance back at the cap you'd used on the drive. Houses just off Boundary Avenue are hit as often as everywhere else.
Meaning? As long as the vehicle has not been driven since, it is close to the forecourt case. AdBlue doesn't mix with diesel; it sinks to the bottom of the tank and waits there. Overnight doesn't change that.
Next: prevent an early drive by keeping your keys indoors, then phone us. Mile Cross or Catton Grove: wherever your drive is, that's where it gets emptied. Late-night drains beside a house are no problem: the pumps are low-noise.
On the road in Catton Grove with AdBlue in a diesel
You filled up, set off, and a mile or two later your motor began to run unevenly, smoke, lose power or light up the dashboard. Maybe driving for Norwich, under 3 miles away, or just down Boundary Road.
Meaning? The pump has sucked the AdBlue in. It has been through your filter and the lines and, the further you went, into the high-pressure pump and the injectors. Each restart, like each mile, carries it deeper.
Your move: pull up somewhere sensible, then switch the motor off. On the M11, over 50 miles from Catton Grove, that means the next junction, not the services further on. It will not have cleared, and so there is no point restarting to find out. Tell us hear the distance covered as you ring.
Hire, lease or company car with AdBlue in the wrong tank
It's a motor you have had for a week. The AdBlue filler sits right next to the diesel filler, which you didn't know, since your own motor either has no AdBlue or keeps it somewhere else. It can happen to anyone, anywhere around Norfolk.
What it means: the same as the situations above, depending on whether it's run, with one more stage. The owner frequently has to sign off any work, under many hire and fleet contracts.
What to do: ring the hire firm or your fleet manager first, then us. That is faster settled before our technicians get there than after. Hanging on for an answer at the car park at Norwich, or beside Salvation Army Family Worship and Community Centre? Leave your engine off throughout.
Not sure it was AdBlue in your diesel tank, Catton Grove?
Now and then, "I think so" is the most anyone can honestly say. Lighter, that bottle; a hint of ammonia near your filler; no clear memory of the cap. Sound familiar? The gates of Heather Avenue Infant School in a hurry, perhaps, or someone's driveway out in Old Catton.
Meaning? Drips around the inlet don't touch the engine at all. Inside your diesel tank, by contrast, AdBlue damages it. Starting your car cannot tell you which, and if there is AdBlue in that tank it would suck it in.
Assume it went in, and never turn the key. Phone and give the details: we'd rather find a tank free of AdBlue than empty one once your motor has run.
Catton Grove: what each AdBlue drain has in common
The job opens identically, whatever your case. Three questions come once our engineers reach your car — at a forecourt, a drive, a road beside Methodist Church or the car park outside The Boundary: the liquid, the amount, and whether it has run. The price is given on the call, ahead of anyone setting off, and those replies set the job.
Then that tank is emptied and the fuel system purged thoroughly, which matters more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it does not rinse out on its own. Clean diesel goes in once the fuel filter is flushed or replaced, and your car is finally tested. Where your engine hasn't been started, allow about half an hour once we arrive, in most jobs.
Firing it up comes last. Before we head off, it is tested to make sure it runs correctly on fresh diesel. We do the entire job where your car is, and long-term damage is very uncommon when it has been noticed soon. Paying is that day, never upfront. For your insurer, there is a VAT invoice and a report from the engineer. Many policies cover misfuelling, so check yours while the van travels.
About Catton Grove itself
Catton Grove is a locality situated near Norwich in Norfolk, with Catton Grove being close to the neighbouring areas of Mile Cross, Upper Hellesdon, and Hellesdon. Catton Grove has a relatively low elevation of 27 metres above sea level and Catton Grove is located approximately 2 miles from the city centre of Norwich. Catton Grove is characterised by its predominantly semi-detached housing stock, with Catton Grove being a residential area on the outskirts of the city.
AdBlue drains across Norfolk, Catton Grove included
Catton Grove is a neighbourhood, and the same teams that cover it work the places around it too, Upper Hellesdon and Hellesdon among them, across the NR postcode area. A postcode starting NR6 5 is the quickest way to tell us where you are.
Central Catton Grove or a layby near The Civic Garden: either way it is, your car doesn't need to move at all for this drain. The van drains it in place. Assuming doesn't help near Norman Centre, close to a county line or anywhere hard to describe; phone and ask.
Your scenario, in one line
Motor not started: phone, leaving it switched off. Run by now: stop, power down, ring 0333 366 0103. Petrol in Diesel takes over the rest, within Catton Grove or anywhere in Norfolk.