What Now? AdBlue in the Diesel Tank in Crook
All of that hinges on one detail: whether the engine has started after the AdBlue went in — more than anything else. Anywhere the vehicle stands — Billy Row, Crook — never run a motor that has not been started yet. Normally that is draining and properly flushing it on the spot around Crook — so keep the key and motor off then ring 0333 366 0103. If it has run, stop as soon as it is safe then switch off. Stage one remains unchanged, even though the work grows.
Match your case to one of the ones below, anywhere across Durham you are.
On a Crook forecourt with AdBlue in a diesel
Just at this point, nozzle still in hand, you realise that the cap you opened was the wrong one, right at the pump. It could be the Mount Pleasant Garage, or the Esso, or a different forecourt around Crook.
Meaning? Finding out on the forecourt is as good as it can be. Still in that tank, and no fuel drawn onwards: that is where the AdBlue sits.
What to do: don't get back in and fire it up to clear the petrol pump. Ask the staff to help you roll the vehicle into a parking space, keep your receipt or the bottle, and ring us from the forecourt. If it can't be shifted, it can be cleared at the petrol pump: the equipment is explosion-proof and safe on a working forecourt.
At home in Crook with AdBlue in the diesel tank
On the dash, a warning had shown all week. Only at the recycling bin, the empty bottle in hand, did you glance back at the cap you had used at the driveway. Right off Elliott Street is no less likely from any other place.
Put simply: if the vehicle has not moved since, it is almost as good as spotting it at the pump. AdBlue does not mix with diesel; it sinks to the bottom of the tank and waits there. Overnight does not change that.
Next: prevent any early drive by keeping the keys in the house, then phone us. High Beechburn or Crook: whichever your driveway sits, that is where it gets emptied. Our equipment works quiet enough that it won't wake the street at night.
Set off with AdBlue in a diesel around Crook?
A mile or two after filling up, your engine began playing up: roughness, smoke, less power, lights on the dash. Church Street, say, or the route towards Durham — a run of under 10 miles.
What it means: the fuel system has pulled the AdBlue in. Past your filter, through the lines, and — the further the mileage — deeper into the injection pump and every injector. Every restart, like each mile, pushes it on.
Stop somewhere safe — that's the next job — then turn everything off. Services further on are too far: on the A1(M), under 10 miles out of Crook, use the next junction. Don't restart the vehicle to see if it has cleared; it will not have. Roughly how far did it go? Tell us when you call.
AdBlue in the wrong tank of a hire, lease or company car
It's a motor you have had for a week. Your own motor either has no AdBlue or puts it somewhere different, so no one told you the AdBlue inlet sits right next to the diesel. It can happen to anyone, anywhere across Durham.
The point: just as above, divided by whether it ran, but with an added step. The owner often has to approve the work, under many hire and company agreements.
Settling it before the van arrives is quicker, so phone the hire company or your fleet manager, then us. Stuck near Salvation Army or outside Bishop Auckland till someone answers, your vehicle remains turned off the whole time.
AdBlue in your diesel tank? Not sure, around Crook
Honestly, the only answer may be that you think it did. Lighter, that bottle; a trace of ammonia near the filler; no clear memory of which cap. Look familiar? Maybe it happened in a hurry at the school gates at Crook Primary School, or on a friend's drive in Helmington Row.
The upshot: the engine is not hurt by some AdBlue spilled on the outside. AdBlue inside your diesel tank does. You cannot tell which by turning the key, and doing so will suck in any AdBlue that is in that tank.
Assume it went in, and never turn your key. Inspecting a tank that proves clean beats emptying one after it's been run — so ring and describe to us what you saw.
Each AdBlue drain in Crook shares these steps
The work opens identically, whichever your case. Anywhere your vehicle stands — Queen's Head's car park, a street beside Crook Library, a driveway, a forecourt — the van arrives and we ask about the fluid, the quantity, plus if your motor has been run. Your price is given on the call, before a van leaves, and those answers shape the job.
Then the tank is drained and the fuel system flushed thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, and so it doesn't rinse out on its own. Finally are the filter, flushed or renewed if necessary; fresh diesel; and a test of your car. If your engine has not run, the majority of jobs take about half an hour once we're there.
Firing it up comes at the end. Our check that it runs smoothly on clean diesel comes before our technicians head off. Long-term damage is very uncommon if it is noticed quickly, and the entire job is done where the vehicle is. For your insurer: the engineer's report and the VAT invoice. For you: payment on the day, no money upfront. Plenty of insurance policies include misfuelling, so check yours as we head over.
About Crook and where it is
Crook is a town situated on the banks of the River Wear in County Durham, with a mix of terraced housing and other residential areas. Crook sits at an elevation of 157 metres, approximately 7.9 miles south west of Durham city. Crook is close to several nearby villages, including High Beechburn, Low Beechburn, and Roddymoor, and is located in the North East region of England. Crook has a population of around 9994 people and is about 231.5 miles north of London.
AdBlue drains across Durham, Crook included
Low Beechburn and Roddymoor get the identical teams as Crook, a riverside town, plus other places over DL postcodes. A postcode starting DL15 8 is the quickest way to tell us where you are.
Parked en route to Glenholme Park, or right in the centre of Crook, your vehicle stays where it is — there is no need to shift it at all. The van drains it in place. If you're somewhere hard to explain, close to Crook War Memorial or close to a boundary, ring and ask instead of guessing.
Your situation, in one line
Not run yet: keep the vehicle off then call. Whichever line fits, Petrol in Diesel handles the rest on 0333 366 0103, throughout Durham and in Crook — once you stop, turn off then phone, if it has run.