What Now? AdBlue in the Diesel Tank in Deepdene
All of that hinges on a single detail: if your engine has been run after the AdBlue went in — more than anything else. Over in Tower Hill or right around Deepdene, an unrun engine should remain that way. Leave the engine and your ignition off then call 0333 366 0103; it's generally a drain and a thorough flush, done where the car is in Deepdene. Already run? Pull over when you safely can, then switch everything off. A bigger job, yes, yet the identical opening move.
Match your case to one of the ones below, anywhere across Surrey you happen to be.
AdBlue in a diesel on a Deepdene forecourt
The cap you opened was the wrong one — and you just spot it as you're stood at the pump, bottle or the nozzle in hand. Maybe you're at the BP, possibly at the Esso, perhaps somewhere else in Deepdene.
What it means: this is the best location to find out. Just the tank holds AdBlue; no component past it has taken any in.
Freeing the petrol pump is no reason to run it — so do not get back in. Ask the staff to help you push the car into a parking bay, keep the receipt or the bottle, then phone us from the forecourt. Stuck by the pump? Explosion-proof kit keeps a busy forecourt sensible, so we can drain it where it is.
At home in Deepdene with AdBlue in your diesel tank
The warning light had been on for days. You bought a bottle, poured it in on the driveway, and only when you put the empty bottle in the recycling did you look again at the cap. Driveways near Deepdene Wood get it as much as anywhere.
Meaning? Provided the car hasn't moved since, it is second to the forecourt case. AdBlue does not mix with diesel; it sinks to the bottom of that tank and waits there. Overnight does not change that.
Next: the keys in the house, and so no one takes the car off at breakfast. After that, ring. Our engineers drain it on your drive, whether that's around Deepdene or out in Dorking. The pumps are quiet enough to use outside a house after dark.
Drove off with AdBlue in a diesel around Deepdene?
You filled up, set off, and a mile or two later your motor began to run unevenly, smoke, lose power or light up the dashboard. Anywhere along Deepdene Park Road or on the road towards Westminster — under 25 miles away.
Meaning? The fuel pump has sucked the AdBlue in. Mileage sets how far it gets: filter and pipework first, then the high-pressure pump and every injector. Each restart, like every mile, pushes it on.
Next: find a safe place, pull in, then turn the motor off. On the M25, under 5 miles from Deepdene, that means the next exit, not the services further on. No trial restarts: clearing itself isn't something AdBlue does. Let us know the distance covered as you ring.
A hire or company car with AdBlue in the wrong tank?
Seven days back, the car was new to you. Unknown to you, the two inlets sit next to each other here — unlike your own vehicle, which has none or keeps it elsewhere. Throughout Surrey, nobody is safe from it.
Meaning? Whichever case above applies too — run or not — and one further step. Many hire and company contracts need the owner's approval before repairs.
Settling it before the van turn up is quicker, and so ring the rental company or your fleet manager, then us. Leave the car off as the reply comes, whether you are parked outside Dorking Deepdene or near Deepdene House (site of).
AdBlue in your diesel tank? Not sure, around Deepdene
Now and then, "I think so" is the most anyone can truthfully say. The bottle is lighter than it should be, there's a faint smell of ammonia round your filler, and you cannot remember which cap you took off. A rushed stop by the gates of St Paul's CofE Primary School, or a call to a friend in Stonebridge: both fits.
What it means: a little spilled around your filler does no harm to the motor. Inside the diesel tank, however, AdBlue damages it. Turning on your car cannot tell you which, and if there is AdBlue in the tank it will pull it in.
Do this: act as if it did, and never start the motor. Describe what you saw on your phone. A clear tank looked at counts as a happier result than a run one drained.
What every AdBlue drain around Deepdene has in common
Each case gets the same opening to the work. Three things are asked when our technicians reach your car — on a forecourt, a driveway, a road by The Dorking Cockerel or the car park at Red Bar & Lounge: the fluid, the amount, and if it has run. Your price is given on the call, before a van leaves, and the replies set the job.
AdBlue crystallises and is corrosive to certain metals in fuel systems, so it does not wash out unaided; that's why a full flush, after this drain, matters far more with AdBlue than with petrol. Last come the filter, flushed or renewed if necessary; clean diesel; and a check of the car. The majority of unstarted vehicles are a half-hour job from the moment we get there.
Our engineers start it last. Before we go, it is checked to make sure it runs smoothly on clean diesel. We do the entire job where the car is, and long-term damage is very unusual when it has been noticed early. Paying comes on the day, never upfront. For the insurer, there is a VAT invoice plus a report from the engineer. Many insurance policies include misfuelling cover, so it's worth checking yours whilst we're on the way.
About Deepdene itself
Deepdene is a locality in Surrey, situated on the riverside at an elevation of 89 metres, with detached housing being the predominant type of accommodation. Deepdene lies near the towns of Dorking and the residential area of Rose Hill, and is also close to Pixham. Deepdene is located approximately 20.7 miles from London, making it a commuter base for those working in the city. Deepdene has a population of around 714 residents.
AdBlue drains in Deepdene, and across Surrey too
Deepdene is a small village, and the same vans that cover it work the towns near it too, Rose Hill and Pixham among them, across the RH postcode area. Your location comes clearest from a postcode beginning RH5 4.
Centre of Deepdene or a layby near Hopewood Park: either way it is, your car never needs to shift at all for us. Our engineers drain it where it stands. If you are somewhere hard to explain, near Dorking Sports Centre or close to a border, ring and ask instead of guessing.
Your scenario, summed up
Unstarted? Leave the vehicle off and ring. Run by now: stop, power down, phone 0333 366 0103. Petrol in Diesel handles the rest, within Deepdene or wherever across Surrey.