Dimple: AdBlue in the Diesel Tank? Find Your Situation
One thing matters above all once AdBlue is in a diesel tank, and it is if your engine has run since. If it hasn't, keep it that way, whether your car is around Dimple itself or out in Old Matlock. Phone 0333 366 0103 with the key and engine both off. In Dimple, that is generally emptied and cleaned where it stands. Stop the moment you safely can then switch off, if it has already run. A bigger job, then, yet the same first move.
Find the scenario below that matches yours, wherever across Derbyshire it happened.
At the pump in Dimple: AdBlue in a diesel
You are at the pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. It could be the Sainsbury's, or the Esso, or a different station in Dimple.
Meaning? Spotting it on the forecourt is as good as it gets. The AdBlue is inside your tank and nowhere else. Nothing has sucked it in.
What to do: don't get back in and fire it up to clear the pump. Three jobs: a push into a bay with the attendants helping, the receipt saved, and a ring to us from where you stand. If it can't be shifted, it can be cleared at the pump: the equipment is explosion-proof and fine on a busy forecourt.
AdBlue in the diesel tank at home in Dimple
For days the dash had been nagging you. A bottle from the garage, emptied in at the driveway — and it's just by the recycling that the cap caught your eye. Drives near All Saints' Road get it as much as any other street.
The point: no driving since leaves it nearly as good to finding it at the pump. AdBlue doesn't mix with diesel; it sinks to the bottom of the tank and waits there. Overnight does not change that.
Next: the keys in the house, so nobody drives your car anywhere first thing. After that, phone. Matlock or Dimple: whichever your drive sits, that is where it is emptied. Even at night, our pumps are quiet enough for a residential street.
AdBlue in a diesel and already driving in Dimple?
Lumpy running, smoke, lost power or a glowing dashboard arrived a short way after the top-up. Possibly it was on Dimple Road, perhaps on the way out towards Derby, under 25 miles away.
Put simply: the AdBlue has been sucked into the fuel system. Distance decides how deep it gets: filter and lines to begin with, then the high-pressure pump and every injector. Every restart, like every mile, carries it deeper.
What to do: pull over where it is safe to do so and switch off. On the M1, under 10 miles from Dimple, that means the next exit, not the services further on. It will not have cleared, so there's no point restarting to check. Tell us hear the mileage driven when you call.
Hire, lease or company car with AdBlue in the wrong tank
It's a motor you have had for a week. The AdBlue filler is right beside the diesel one, which you didn't know, since your own vehicle either has no AdBlue or keeps it somewhere else. It can happen to anyone, anywhere in Derbyshire.
In short: an extra stage on top of the cases above, which depend on if it has run. Many hire and company contracts want the owner to approve work on the vehicle.
Settling it before the van arrives is faster, and so ring the hire company or your fleet manager, and then us. Leave the vehicle switched off as the reply arrives, whether you are waiting outside Matlock or near All Saints'.
AdBlue in the diesel tank? Not sure, in Dimple
Truthfully, the only answer may be that you think it did. The bottle is lighter than it should be, there is a faint smell of ammonia around the filler, and you cannot remember which cap you took off. The gates of All Saints CofE Infant School in a hurry, perhaps, or someone's driveway out in Matlock Green.
Meaning? Spills around the inlet never reach your engine at all. In your diesel tank, however, AdBlue damages it. If there is AdBlue in that tank, turning on your car will draw it in, and it wouldn't tell you which either.
Next: act as though it got in, then keep the engine off. Ring with what you saw: we'd rather find a tank free of AdBlue than drain one once the engine has been run.
What each AdBlue drain in Dimple has in common
Each case gets the same opening to the work. Our engineers come to the car, whether it's at a forecourt, a driveway, the car park at The Sycamore Inn or a side street near Derbyshire Dales Markets, and ask three things: what was put in, about how much, and if the engine has run. Those replies settle this work, and you hear our quote by phone, before anyone sets off.
Draining the tank comes next, followed by a careful flush — more vital with urea than with petrol, because crystals and corrosion won't go by themselves, no matter how long it sits. The fuel filter is flushed, or replaced where it needs to be; clean diesel goes in; and your car is tested. Never started? Then about half an hour once we are there is most jobs.
We start it at the end. Our test that it runs properly on new diesel comes before our technicians head off. When it's noticed soon, the vehicle very seldom has lasting damage, and the whole job takes place where it is. Paying comes that day, never in advance. For the insurer, there is a VAT invoice and a written report from the engineer. Many insurance policies cover misfuelling, and so look at yours while the van travels.
About Dimple and where it is
Dimple is a suburban area situated on the riverside in Derbyshire, with a mix of semi-detached housing and a population of around 4150 residents. Dimple lies approximately 100 metres above sea level and is located near the towns of Matlock, Matlock Bank, and Matlock Bridge. Dimple is also within commuting distance of Derby, which is about 15.5 miles away. Dimple benefits from its scenic riverside setting, which attracts visitors from nearby urban areas.
Dimple and Derbyshire: AdBlue drains across the area
As a residential suburb, Dimple shares its vans with the surrounding towns — Matlock Bridge, Matlock Bank — all the way through DE postcodes. Giving us a DE4 3 postcode finds you quickest of all.
Centre of Dimple or a lay-by towards Allenhill Park: wherever it sits, your car never needs to move an inch for us. Wherever it stands, that is where it gets drained. Awkward to explain? Close to Kingdom Hall or a county line? Asking is better than assuming, so phone.
The one-line version
If it hasn't started, ring then keep it off. Whichever case fits, Petrol in Diesel takes over the rest on 0333 366 0103, throughout Derbyshire and in Dimple — once you stop, switch off then ring, if it's run.