AdBlue in the Diesel Tank in Earlham Rise: What Now?
One thing counts above all when AdBlue is in a diesel tank, and that is whether the motor has run afterwards. Wherever your vehicle is — Arlington, Earlham Rise — don't start a motor that has not run yet. Switch nothing on, ring 0333 366 0103, then count on a thorough flush plus a drain, carried out right where the vehicle stands in Earlham Rise. If it's run, stop as soon as it is safe and switch off. A larger job, yes, but the identical first step.
Match what happened to a situation from the ones below, anywhere in Norfolk you happen to be.
On a Earlham Rise forecourt with AdBlue in a diesel
The cap you unscrewed was the wrong one — and you only notice it as you are stood at the pump, bottle or the nozzle in hand. Maybe you are at the Tesco, possibly at the BP, possibly somewhere else around Earlham Rise.
What it means: this is the best place to find out. Only that tank holds AdBlue; no part past it has taken it in.
Next: resist the temptation to start it only to move away from the pump. Ask the staff to help you roll your car into a parking bay, keep your receipt or the bottle, and phone us from the forecourt. The equipment is explosion-proof and fine on a live forecourt, and so a car that cannot be pushed away is emptied right at the pump.
Earlham Rise, at home: AdBlue in your diesel tank
The warning light had been on for days. Picked up a container, poured it in at home, recycled the empty — and at that point looked at the cap a second time, too late. Houses just off Gipsy Lane get hit as often as everywhere else.
What it means: if you haven't driven since, this is almost as good as the forecourt. Diesel and AdBlue stay apart: the AdBlue drops to the base of that tank and stays put, however long the night.
What to do: leave your keys inside the house so nobody moves the car in the morning. Then call. In Earlham or here in Earlham Rise, the draining happens at your driveway. Even at night, the pumps are quiet enough for a driveway.
Earlham Rise: drove off with AdBlue in a diesel?
Topped up, drove away, and soon your motor was running roughly, blowing smoke, losing power, or lighting up the dash. Stanford Court, say, or the route to Norwich — a trip of under 3 miles.
Put simply: the AdBlue has been sucked through the system. Mileage decides how deep it goes: filter and pipework to begin with, then the high-pressure pump and every injector. It goes deeper with each extra mile driven and every restart.
Pull in safely — that is the next step — then turn it off. Exit at the next junction — not the services further along — if you're on the M11, over 50 miles from Earlham Rise. It won't have cleared, and so there's no sense restarting to check. Let us know the mileage driven as you call.
AdBlue in the wrong tank of a hire, lease or company car
Seven days ago, it was unknown to you. Your own car either has no AdBlue or puts it elsewhere, so nothing told you the AdBlue inlet sits just beside the diesel. Any driver, anywhere across Norfolk, could do it.
In short: an extra stage on top of the situations above, and those depend on whether it's run. Plenty of hire and company agreements need the owner's approval before repairs.
What to do: ring the hire firm or your fleet manager first, then us. That is faster settled before our engineers arrive than after. Stuck by Bowthorpe Road (Chinese) Methodist Church or outside Norwich till the firm answers, your vehicle stays switched off throughout.
Not sure it was AdBlue in the diesel tank, Earlham Rise?
Sometimes the honest answer is "I think so". The bottle is lighter than it should be, there's a faint smell of ammonia about the filler, and you can't remember which cap you took off. The gates of Henderson Green Primary Academy in a rush, say, or a friend's driveway over in Eaton.
The upshot: the motor is not hurt by a little AdBlue spilled around the outside. In the diesel tank, however, AdBlue damages it. Turning on the car will not tell you which, and if there is AdBlue in the tank it will suck it in.
Take it that it went in, and don't turn your engine. Tell us what you saw on the phone. A clean tank looked at is a happier result than a run one emptied.
The common ground in every Earlham Rise AdBlue drain
Whichever situation you are in, the job starts the same way. Anywhere the car stands — The Fiveways's car park, a road beside Garden of Remembrance, a driveway, a filling station — the van gets there and asks about the fluid, the quantity, plus whether the engine has turned over. Those answers determine this work, and you hear our price on the phone, before anyone heads out.
AdBlue crystallises and eats at some metals in fuel systems, and so it does not wash out unaided; that is why a full flush, after this drain, matters much more here than with petrol. Finally come the fuel filter, cleaned or replaced if necessary; clean diesel; and a check of the vehicle. If your engine hasn't run, most jobs take about half an hour once we're there.
Our engineers start the car at the end. Our check that it runs smoothly on fresh diesel comes before our engineers head off. Our technicians do the whole job where the vehicle is, and permanent damage is very unusual when it has been noticed quickly. Payment comes on the day, never upfront. For your insurer, there is a VAT invoice and a written report from the engineer. Dig out your insurance before we arrive: cover for misfuelling comes included in plenty of policies.
About Earlham Rise and where it is
Earlham Rise is a suburban area located near Norwich in Norfolk, sitting at an elevation of around 36 metres in the eastern part of the county. Earlham Rise is characterized by its predominantly semi-detached housing stock, reflecting the typical residential development patterns of the region. Earlham Rise is situated close to the nearby places of Earlham, North Earlham, and West Earlham, and is approximately 1.7 miles from the city centre of Norwich.
AdBlue drains in Earlham Rise, and across Norfolk too
North Earlham and West Earlham get the identical vans as Earlham Rise, a residential suburb, plus other places throughout NR postcodes. Your whereabouts comes quickest from a postcode that starts NR5 8.
Parked heading to Garden of Remembrance, or bang in the heart of Earlham Rise, your car remains where it is — there is no need to move it anywhere. Our van drains it where it stands. Guessing doesn't help near Parish Church of Saint Elizabeth, close to a county line or somewhere hard to pin down; ring and check.
Your situation, in one line
Unstarted? Keep the vehicle that way and phone. Started by now? Pull over, turn off, ring. Petrol in Diesel handles the rest whichever case, in Earlham Rise and Norfolk, on 0333 366 0103.