AdBlue in the Diesel Tank in Folly, and What to Do Next
Everything hinges on one detail: if the motor has been run since the AdBlue was added — far more than anything else. Over in Bar Moor or right in Folly, an unrun engine must stay unrun. Keep nothing on, call 0333 366 0103, and expect a proper flush plus a drain, done just where the vehicle stands around Folly. Pull over the minute you safely can and turn off, if it has already run. The job is bigger, but the first stage is the same.
Anywhere in Tyne and Wear it took place, one of the cases below matches yours.
On a Folly forecourt with AdBlue in a diesel
Only at this point, nozzle still in your hand, you realise that the cap you opened was the wrong one, there at the pump. It might be the Esso, or the JET, or another station around Folly.
Meaning? Finding out here is the best it can be. Just that tank has AdBlue; no component beyond it has taken it in.
Freeing the petrol pump is no excuse to start it — so don't get back in. Ring us from the forecourt once your vehicle sits in a space — the attendants will lend a hand to push it — then keep the bottle. Draining it there at the pump is fine if it can't be shifted, since the equipment is explosion-proof.
AdBlue in the diesel tank on a Folly drive?
On your dash, a reminder had shown for days. You bought a bottle, poured it in on the driveway, and only when you put the empty bottle in the recycling did you look once more at the cap. Houses just off The Pines get hit as much as anywhere else.
Meaning? As long as your vehicle hasn't moved since, it's second to the pump case. As it is reluctant to blend, AdBlue drops low inside that tank and waits. One night parked changes none of that.
Next: keys in the house, and so no one drives your vehicle anywhere at breakfast. Then, ring. Your driveway is where it is emptied, be it in Folly or Ryton Woodside. Even at night, our pumps stay quiet enough for a residential street.
Set off with AdBlue in a diesel in Folly?
A short way after topping up, the motor started playing up: roughness, smoke, lost power, lights on the dash. Anywhere along King's Drive or on the road towards Newcastle upon Tyne — under 10 miles away.
The point: your system has drawn AdBlue through by now. The injection pump and each injector see it too on a bigger run, after your filter and pipework have it. Every restart, like each mile, pushes it on.
Do this: stop somewhere sensible, then switch your motor off. Folly lies under 10 miles from the Central Motorway East; on it, pull off at the first junction instead of pushing on for the services. Starting it again to test gets nothing — AdBlue never clears itself. Call us and say how far you went.
AdBlue in the wrong tank of a hire, lease or company car
You've only had this car a week. Your own car either has no AdBlue or puts it elsewhere, and so no one told you the AdBlue inlet sits right next to the diesel. Throughout Tyne and Wear, no one is safe from it.
What it means: the same as the situations above, depending on whether it's run, with one more step. Many hire and company agreements want the owner to approve work on your car.
Next: ring the hire company or your fleet manager first, then us — settling it before we arrive is faster. If you are stuck in the car park at Wylam, or by Greenside Community Centre, whilst you wait for an answer, leave your car off.
Not sure it was AdBlue in the diesel tank, Folly?
Occasionally the fair answer is "I think so". Which cap was taken off, you cannot say; but the bottle feels lighter than it ought to, and ammonia hangs by the filler. A rushed top-up by the gates of Greenside Primary School, or a visit to a friend in Barlow: both fits.
Meaning? Spills around the inlet never touch your motor at all. In your diesel tank, however, AdBlue damages it. Any AdBlue in that tank will be pulled in by starting the car, and the start would not settle which it is in any case.
Assume it went in, and never start your key. Ring us and describe what you saw; we would rather check a tank that turns out free of AdBlue than drain one that has already been run.
Every AdBlue drain in Folly shares these stages
Whichever situation you are in, this job starts the same way. Our technicians come to the car, whether it's at a forecourt, a drive, the car park outside Greenside Social Club or a side street close to St John's Church, and ask three things: what got in, roughly how much, and whether the motor has been run. The price is given over the phone, ahead of anyone setting off, and the answers set the job.
AdBlue crystallises and is corrosive to some metals used in fuel systems, so it does not rinse out unaided; that's why a full flush, after this drain, matters much more here than with petrol. The fuel filter is flushed, or replaced where it needs to be; clean diesel goes in; and the vehicle is tested. Never started? In that case roughly half an hour once we are there is most jobs.
Finally, our engineers start the engine. Our check that it runs properly on fresh diesel comes before we head off. Our engineers do the whole job where the vehicle is, and lasting damage is very unusual when it has been spotted early. For your insurer: the engineer's report and the VAT invoice. For you: payment on the day, no money upfront. Dig out your insurance while we arrive: misfuelling cover is included in many policies.
About Folly and where it is
Folly is a suburban area located inland in Tyne and Wear, approximately 6.6 miles from Newcastle upon Tyne. Folly sits at an elevation of 131 metres, surrounded by nearby places such as Ryton Woodside, Greenside, and Low Greenside. Folly has a population of around 1025 residents, with semi-detached housing being the predominant type in the area. Folly is situated in the North East region of England, about 247.7 miles from London.
AdBlue drains across Tyne and Wear, Folly included
Folly is a residential suburb, and the same vans that cover it work the towns around it too, Greenside and Low Greenside among them, across the NE postcode area. A postcode starting NE40 4 is the quickest way to tell us where you are.
No towing is required, whether stopped centrally in Folly or in a lay-by heading to Greenside Millennium Green, and so leave it put. Our van drains it where it stands. Assuming doesn't help beside St John's Community Hall, on a county line or anywhere hard to describe; ring and check.
Your situation, summed up
Motor not started: ring, and leave it switched off. Started by now? Stop, turn off, phone. Petrol in Diesel handles the remainder whichever it is, in Folly and Tyne and Wear, on 0333 366 0103.