AdBlue in the Diesel Tank in Great Green, and What to Do Next
All of that hinges on one detail: whether the motor has been run since the AdBlue went in — more than anything else. If it hasn't, keep it that way, whether the car is in Great Green itself or out in Flaxlands. Keep nothing on, ring 0333 366 0103, then count on a thorough flush plus a drain, carried out right where your vehicle sits around Great Green. Already run? Stop once you safely can, then switch everything off. A bigger job, yes, but the identical first step.
Anywhere in Norfolk it took place, one of the situations below matches yours.
Great Green forecourt: AdBlue in a diesel at the pump
You're at the pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. It might be the Anglo, or perhaps the Shell, or another station in Great Green.
In short: there is no better spot exists to discover it. Still in the tank, and nothing pulled through: that is where the AdBlue sits.
What to do: do not get back in and crank it to clear the petrol pump. A few jobs: a shove into a space with the attendants helping, the bottle kept, and a ring to us from the forecourt. If it can't be moved, it can be cleared at the petrol pump: the equipment is explosion-proof and safe on a busy forecourt.
AdBlue in the diesel tank at home around Great Green
On your dash, a reminder had been lit all week. Picked up a bottle, tipped it in at home, binned the empty — and at that point checked the cap a second time, too late. Homes just off The Barns are caught out as much as everywhere else.
What it means: if you haven't driven since, this is nearly as good as the forecourt. As it is reluctant to mix, AdBlue settles to the base in your tank and stays. A night standing alters nothing.
Next: keys in the house, so nobody drives your vehicle off at breakfast. After that, phone. Our technicians drain the car on your driveway, whether that's around Great Green or out in Bunwell. Even at night, the pumps are quiet enough for a driveway.
Great Green: drove off with AdBlue in a diesel?
You filled up, set off, and a mile or two later your engine began to run unevenly, smoke, lose power or light up the dashboard. Somewhere along Bunwell Street or heading to Norwich — under 15 miles away.
In short: the AdBlue has been sucked into the fuel system. It has been through the filter and the lines and, the further you went, into the high-pressure pump and the injectors. It travels further with each mile driven and every restart.
Next: find a sensible place, stop, and turn the motor off. Great Green lies under 50 miles from the M11; on it, come off at the next junction instead of pressing on for the services. No test starts: clearing itself is not something AdBlue will do. Phone, saying what distance your car was driven.
Hire, lease or company car with AdBlue in the wrong tank
A week ago, it was unknown to you. Unbeknown to you, the AdBlue and diesel fillers are side by side here — not like your own car, which has no AdBlue or keeps it in another spot. Any driver, wherever around Norfolk, might do it.
In short: an extra stage on top of the situations above, which depend on whether it has run. The owner frequently needs to approve the work, under many rental and fleet agreements.
What to do: ring the hire firm or your fleet manager first, then us. That's faster settled before our technicians turn up than after. Stranded by Baptist Church or outside Spooner Row until the firm replies, the car stays turned off the whole time.
AdBlue in the diesel tank? Not sure, in Great Green
Now and then, "I think so" is all anyone can honestly say. The bottle is lighter than it should be, there is a faint smell of ammonia round the filler, and you can't remember which cap you took off. Maybe it happened in a hurry at the school gates at Bunwell Primary School, or on a friend's drive in Little Green.
Put simply: spillage near the filler does your engine unharmed. In your diesel tank, by contrast, AdBlue damages it. You cannot tell which by turning the ignition, and doing so will draw in any AdBlue that is in that tank.
Take it that it got in, and never start your key. Checking a tank that proves free of AdBlue is better than draining one once it has been run — so ring then tell us what you saw.
Each AdBlue drain in Great Green shares these steps
Whichever situation you are in, this job starts the same way. Anywhere the vehicle is — the pub in the village's car park, a street by Carleton Rode Village Sign, a driveway, a filling station — the van gets there and we ask about the liquid, the amount, and if your motor has been run. Your price comes over the phone, ahead of anyone setting off, and the answers shape the job.
AdBlue crystallises and is corrosive to some metals in fuel systems, so it won't wash out on its own; that's why a full flush, after the drain, counts far more here than with petrol. Finally are the filter, cleaned or renewed if necessary; clean diesel; and a test of the vehicle. Never started? Then about half an hour on site covers most jobs.
The last step is starting it. Our check that it runs properly on fresh diesel comes before we leave. The entire job is done where the vehicle is, and when it is spotted early, permanent damage is very rare. Payment is on the day, never in advance. For the insurer, there is a VAT invoice and a report from the engineer. Plenty of insurance policies include misfuelling cover, and so it's worth checking yours whilst we are on the way.
About Great Green, briefly
Great Green is a suburban area in Norfolk, situated inland at an elevation of around 70 metres, approximately 11.5 miles from Norwich. Great Green is characterized by its predominantly detached housing stock, reflecting the area's residential development. Great Green sits near other local places such as Bunwell, Carleton Rode, and Bunwell Bottom, within the wider Norfolk landscape.
AdBlue drains in Great Green, and across Norfolk too
As a residential suburb, Great Green has the same vans as the nearby towns — Bunwell Bottom, Carleton Rode — right through NR postcodes. The whereabouts comes quickest from a postcode that starts NR16 1.
Whether your car is on a lay-by on the way to Bunwell Wood or in a car park in the middle of Great Green, it doesn't need to shift. Where it sits, that is where it gets emptied. Tricky to pin down? By All Saints or a county line? Asking beats assuming, so ring.
Your scenario, in one line
Not run yet: keep the vehicle off and call. Whatever line fits, Petrol in Diesel takes over from there on 0333 366 0103, throughout Norfolk and in Great Green — once you pull over, turn off and phone, if it has run.