AdBlue in the Diesel Tank in Gwehelog, and What to Do Next
One fact counts above all once AdBlue is in a diesel tank, and that is whether the engine has been started afterwards. Over in Llancayo or right in Gwehelog, an unrun engine should remain that way. Call 0333 366 0103 with the key and engine still off. In Gwehelog, that is typically emptied and cleaned on the spot. Already started? Pull over when safe, then switch it off. The job is bigger, yet the first stage is the same.
Match your case to one of the ones below, wherever in Monmouthshire you happen to be.
At the petrol pump around Gwehelog: AdBlue in a diesel
Picture it: standing by the petrol pump, holding the bottle, you realise the filler you opened was not the correct one. It could be the BP, or the Gulf, or another station in Gwehelog.
Meaning? Finding out on the forecourt is the best it can be. Only the tank holds AdBlue; no part beyond it has drawn it in.
Your move: keep out of the car, however much the queue needs freeing. Ask the attendants to help you roll the car into a parking spot, keep the receipt or the bottle, and call us from the forecourt. If it can't be moved, it can be emptied at the pump: the equipment is explosion-proof and fine on a busy forecourt.
AdBlue in your diesel tank on a Gwehelog drive?
The warning light had been on for days. Picked up a bottle, poured it in outside the house, recycled the empty — and at that point looked at the cap again, too late. Homes just off Wainfield Lane are caught out as often as anywhere else.
What it means: if you haven't driven since, this is nearly as good as the forecourt. Diesel and AdBlue keep apart: the AdBlue drops to the base of the tank and remains there, however long the night.
Next: the keys in the house, and so no one takes the car off first thing. Then, phone. Gwehelog Common or Gwehelog: whichever your driveway sits, that's where it gets drained. Even at night, our pumps stay quiet enough for a residential street.
Drove off with AdBlue in a diesel in Gwehelog?
Topped up, drove away, and soon your motor was turning roughly, blowing smoke, down on power, or lighting up the dash. Anywhere on Ty-Freeman Road or heading to Newport — under 15 miles away.
Put simply: the AdBlue has been sucked through the fuel system. The high-pressure pump and every injector see it as well on a longer run, once the filter and pipework have had it. Every restart, like every mile, carries it on.
What to do: pull over where it is safe then switch off. Service stations farther on are too far: from the M4, under 10 miles out of Gwehelog, use the next junction. Don't restart it to see if it has cleared; it will not have. Call us and say how far you travelled.
AdBlue in the wrong tank of a hire, lease or company car
It is a motor you have had for a week. Unknown to you, the two inlets are side by side here — not like your own vehicle, which has none or stores it elsewhere. It can happen to anyone, anywhere in Monmouthshire.
What it means: the same as the situations above, depending on whether it has run, with one more stage. Plenty of hire and company contracts want the owner to approve work on the vehicle.
Do this: rental firm or your fleet manager first, us next, since settling it beforehand cuts time. Stuck near Gwehelog Methodist Church or outside Pontypool and New Inn until the firm replies, your car remains switched off the whole time.
AdBlue in the diesel tank? Not sure, around Gwehelog
"I think so" is often as honest answer there is. The bottle is lighter than it should be, there is a faint smell of ammonia about your filler, and you cannot remember which cap you took off. The gates of the local primary school in a hurry, perhaps, or a friend's drive over in Twyn-y-Sheriff.
Put simply: spillage round the filler does your motor unharmed. AdBlue inside your diesel tank does. You cannot tell which by turning the key, and doing so will pull in any AdBlue that is in your tank.
Do this: act as if it did, and don't start the motor. Describe what you noticed on the phone. A clean tank looked at counts as a happier outcome than an already-run one emptied.
Gwehelog: what every AdBlue drain has in common
Whichever scenario you are in, this job starts the same way. Three questions come when our engineers reach the car — at a filling station, a drive, a road by Gwehelog Village Hall or the car park at The Hall Inn: the liquid, the quantity, and if the motor has run. Over the phone, before anything else, you are told the price, and those replies shape the job too.
A thorough flush comes after this drain. With petrol it is routine; with AdBlue it is essential, because crystals build up and some metals are attacked, and neither washes out unaided. Then comes the filter — cleaned, or swapped where needed — followed by fresh diesel, and a test of the vehicle. Never started? In that case about half an hour once we are there is most jobs.
Our technicians fire it up at the end. With clean diesel in, it runs while our engineers make sure it's running correctly, and then we head off. Permanent damage is very uncommon if it is spotted quickly, and the entire job is done where the car is. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. Many insurance policies cover misfuelling, and so check yours while the van travels.
About Gwehelog, for a moment
Gwehelog is a small locality in Monmouthshire, situated on the banks of a river at an elevation of 78 metres. Gwehelog lies near several areas of common land, including Gwehelog Common and Trostrey Common, and is close to the Llandenny Walks. Gwehelog has a population of around 502 people, predominantly living in detached houses.
AdBlue drains in Gwehelog, and across Monmouthshire too
Gwehelog is a small village, and the same teams that cover it work the places near it too, Trostrey Common and Llandenny Walks among them, across the NP postcode area. The location is clearest from a postcode that starts NP15 1.
Whether your car is on a lay-by on the way to Camp Wood or in a car park in the middle of Gwehelog, it does not need to move. The drain happens right there. Awkward to pin down? Close to St. Davids or a border? Asking is better than guessing, so ring.
Your situation, summed up
Not run yet: keep it off then ring. Run already? Stop, turn off, ring. Petrol in Diesel takes over the remainder whichever case, across Gwehelog and Monmouthshire, on 0333 366 0103.