What Now? AdBlue in the Diesel Tank in Hamm Moor
Everything hinges on one fact: if the motor has started since the AdBlue went in — far more than anything else. If it has not, keep it that way, whether the car is in Hamm Moor itself or out in Addlestone. Leave the engine and your ignition off then call 0333 366 0103; it's generally a drain and a thorough flush, done where your car is around Hamm Moor. Already run? Stop once safe, then turn it off. Step one stays unchanged, even though the job grows.
Find the scenario below that matches yours, wherever in Surrey it happened.
At the petrol pump around Hamm Moor: AdBlue in a diesel
You are at the pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Somewhere around Hamm Moor, then — Tesco, Shell, or somewhere else close by.
In short: no better place exists to discover it. The AdBlue is in that tank and nowhere else. Nothing has drawn it in.
What to do: do not get back in and fire it up to clear the pump. A few jobs: a shove into a bay with the attendants assisting, the receipt saved, and a call to us from where you stand. Can't move the vehicle by the pump? Explosion-proof equipment keeps a busy forecourt safe, so we can drain the car in place.
At home in Hamm Moor with AdBlue in the diesel tank
For days the dash had been nagging you. Bought a bottle, tipped it in at home, binned the empty — and at that point checked the cap a second time, too late. Homes just off Addlestone Road get hit as much as everywhere else.
What it means: if you have not driven since, this is almost as good as the forecourt. At the floor of that tank sits exactly where AdBlue waits, since it will not blend with diesel — and a night going by makes no difference.
Keep your keys in the house tonight — otherwise a person might take it off at breakfast — then call us. Our technicians drain the car on your drive, whether that's in Hamm Moor or out in Wey Meadows. Our equipment runs quiet enough that it won't wake the street at night.
Hamm Moor: set off with AdBlue in a diesel?
Rough running, smoke, falling power or a lit dashboard arrived a short way beyond the fill. Somewhere along Hamm Moor Lane or else heading towards Westminster — under 25 miles away.
Meaning? Your fuel pump has sucked the AdBlue up. The injection pump and each injector get it too on a bigger trip, after the filter and lines have it. It goes further with each mile covered and each restart.
Stop safely — that is the next step — then switch it off. On the M25, under 3 miles from Hamm Moor, that means the next exit, not the services further on. Don't restart it to see if it has cleared; it will not have. About what distance did it gone? Say so when you call.
AdBlue in the wrong tank: hire, lease and company vehicles
You've had the vehicle hardly a week. The AdBlue filler is right beside the diesel one, which you didn't know, because your own vehicle either has no AdBlue or keeps it somewhere else. It can happen to anyone, anywhere in Surrey.
What it means: the same as the situations above, depending on whether it's run, with one more stage. Any work on your car frequently needs the owner's go-ahead under rental or company terms.
Do this: hire firm or your fleet manager first, us next, because sorting it early saves time. Hanging on for a reply in the car park at Addlestone, or beside The Church of Jesus Christ of Latter-day Saints? Leave the engine off meanwhile.
Not sure it was AdBlue in your diesel tank, Hamm Moor?
"I think so" is sometimes the most honest as it gets. A slight ammonia-like smell lingers around your filler, the bottle feels too light, and the cap you took off is a blur. Possibly it happened in a hurry at the school gates at Darley Dene Primary School, or on a friend's drive in Hamhaugh Island.
The point: the engine is not hurt by some AdBlue spilled on the outside. In your diesel tank, by contrast, AdBlue damages it. Any AdBlue in the tank will be sucked in by turning on the car, and the start would not settle which it is in any case.
Next: act as though it went in, and leave your motor off. Inspecting a tank that proves free of AdBlue is better than draining one once it has been run — so phone and describe to us what you saw.
Hamm Moor: what each AdBlue drain has in common
Every case gets the same start to the work. Anywhere your vehicle is — The Pelican's car park, a street by Surrey Muslim Centre, a drive, a forecourt — our van gets there and we ask for the fluid, the quantity, plus whether your engine has turned over. Replies set the work; the price follows by phone whilst nobody has left yet.
A thorough flush follows the drain. With petrol it is standard; with AdBlue it's crucial, because crystals form and some metals corrode, and neither rinses out unaided. The filter is cleaned, or replaced where it needs to be; clean diesel goes in; and the vehicle is tested. If your motor has not run, the majority of jobs take about half an hour once we are there.
Firing it up comes at the end. Before we go, it's tested to be sure it runs correctly on clean diesel. When it is noticed quickly, the vehicle very seldom has lasting damage, and the whole job happens where it is. For your insurer: an engineer's report and the VAT invoice. For you: payment that day, nothing in advance. Plenty of policies include misfuelling, so check yours while the van travels.
About Hamm Moor itself
Hamm Moor is a suburban area in Surrey, situated on the riverside with an elevation of around 14 metres. Hamm Moor lies near Wey Meadows and the Hamm Court Estate, and is close to the town of Weybridge. Hamm Moor is characterised by its semi-detached housing and is located approximately 17.6 miles from London. Hamm Moor is a residential community with a population of around 3351 people.
AdBlue drains around Hamm Moor, and across Surrey too
Hamm Moor is a residential suburb, and the same teams that cover it work the places around it too, Hamm Court Estate and Weybridge among them, across the KT postcode area. A postcode starting KT15 2 is the quickest way to tell us where you are.
Whether the vehicle is on a lay-by on the way to the green space at the edge of the village or in a car park in the middle of Hamm Moor, it does not need to move. Wherever it stands, that is where it gets drained. If you are somewhere hard to describe, close to Wey Island Trust or close to a border, ring and ask instead of guessing.
In one line: your scenario
Still unrun? Keep the vehicle off and phone. Run by now? Stop, switch off, ring. Petrol in Diesel handles the rest whichever it is, in Hamm Moor and Surrey, on 0333 366 0103.