What Now? AdBlue in the Diesel Tank in Hawick
What to do about AdBlue in a diesel tank comes down to one thing more than any other: if the motor has run since it was put in. Over in Cauld or right around Hawick, an unstarted motor must remain that way. Usually that is draining and thoroughly purging it on the spot in Hawick — so keep the key and engine off then call 0333 366 0103. When the engine has run, pull in somewhere safe straight away, then turn it off. Stage one stays the same, even though the work grows.
Match what happened to one of the ones below, wherever around Scottish Borders you are.
At the petrol pump around Hawick: AdBlue in a diesel
Picture it: stood by the pump, gripping the nozzle, you spot the cap you took off wasn't the right one. It might be the Morrisons, or the Sainsbury's, or a different forecourt in Hawick.
Meaning? Finding out here is the best it can be. The AdBlue is inside your tank and nowhere else. Nothing has pulled it in.
Clearing the petrol pump is no excuse to run it — and so don't get back in. A few jobs: a shove into a space with the attendants assisting, the bottle saved, and a ring to us from the forecourt. If it can't be shifted, it can be cleared at the pump: the equipment is explosion-proof and safe on a busy forecourt.
Hawick, at home: AdBlue in the diesel tank
For days the dashboard had been warning you. Picked up a bottle, tipped it in outside the house, recycled the empty — and only then looked at the cap a second time, too late. It happens on drives just off North Bridge Street as regularly as anywhere.
In short: if your vehicle has not been driven since, it is almost equal to finding out at the pump. Diesel and AdBlue stay separate: the AdBlue settles to the base of that tank and remains there, no matter how long it waits.
Keep your keys indoors tonight — or a person may drive it away at breakfast — and call us. We drain the vehicle on your driveway, whether that's in Hawick or out in Wilton. Night-time clears beside a house are no problem: the pumps are quiet.
AdBlue in a diesel and already driving around Hawick?
Lumpy running, smoke, falling power or a lit dashboard arrived a mile or two after the fill. It might have been heading for Carlisle, under 50 miles away, or simply down Laidlaw Terrace.
The upshot: the system has pulled AdBlue in by now. It's been through the filter and your lines and, the further you went, into the high-pressure fuel pump and the fuel injectors. More driving, more restarts: further it goes.
What to do: pull over where it is safe then switch off. Hawick lies under 50 miles from the A74(M); there, pull off at the next junction rather than pushing on to the services. No trial starts: clearing itself isn't something AdBlue will do. Let us hear the distance covered when you ring.
Hire, lease or company car with AdBlue in the wrong tank
You've only driven the vehicle for days. Unbeknown to you, the AdBlue and diesel inlets sit side by side here — unlike your own car, which has no AdBlue or keeps it in another spot. Wherever you happen to be across Scottish Borders, every driver could be caught.
Meaning? Whichever case above counts here — run or not — plus one extra step. The owner often needs to sign off the work, under many hire and company contracts.
What to do: ring the hire firm or your fleet manager first, then us. That's faster settled before our engineers get there than after. Keep it switched off as the reply arrives, whether you're waiting outside the nearest station or close to Hawick Library.
Hawick: unsure if it was AdBlue in your diesel tank?
Now and then, "I think so" is the most anyone can honestly say. The bottle is lighter than it should be, there is a faint smell of ammonia round the filler, and you cannot remember which cap you took off. It might have been at a friend's driveway in Weensland, or in a rush by the local primary school on the school run.
What it means: a little spilled round the filler does no damage to your engine. If it's inside your diesel tank, though, it does. Any AdBlue in your tank would be drawn in by turning on your car, and the start wouldn't settle which it is in any case.
Do this: act as though it got in, and never start your engine. Checking a tank that proves free of AdBlue beats emptying one once it's been run — so phone then describe to us what you noticed.
Hawick: what each AdBlue drain has in common
Whichever situation you are in, this job starts the same way. Wherever the car is — Station Bar's car park, a street by Wilton South & St Margaret's Church Site, a drive, a filling station — the van arrives and asks about the liquid, the quantity, and if your motor has been run. Answers shape the work; the quote comes by phone whilst nobody has set off yet.
AdBlue forms crystals and eats at some metals in fuel systems, and so it won't rinse out on its own; that is why the flush, after this drain, counts much more here than with petrol. The filter is cleaned, or replaced where it needs to be; fresh diesel goes in; and your car is tested. Where your motor hasn't run, expect roughly half an hour on site, for most jobs.
Last, we fire it up. Before our technicians head off, it's checked to make sure it runs correctly on new diesel. The whole job is done where the car is, and when it is caught soon, permanent damage is very unusual. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. Many insurance policies include misfuelling cover, and so it is worth checking yours while we're on the way.
About Hawick, briefly
Hawick is a town situated in a picturesque riverside location within the Scottish Borders. It lies in a valley surrounded by the Southern Uplands, near the point where the Slitrig Water meets the River Teviot. Hawick is a notable settlement in the region, characterised by its inland position and scenic natural surroundings. The town's setting in Teviotdale makes it a distinctive part of the Scottish landscape.
Hawick and Scottish Borders: AdBlue drains across the area
Silverbuthall and Stirches get the identical teams as Hawick, a riverside town, along with further places throughout TD postcodes. Giving us a TD9 9 postcode pins you quickest of all.
Whether the vehicle is on a lay-by on the way to Wilton South & St Margaret's Church Site or in a car park in the middle of Hawick, it doesn't need to move. The van empties it where it stands. Guessing doesn't help beside Hawick Lodge No. 111, close to a county line or anywhere awkward to pin down; ring and check.
Your situation, in one line
Where it hasn't run, phone and leave it off. Already run: stop, switch off and ring. Either way, Petrol in Diesel takes it from there around Hawick and anywhere in Scottish Borders on 0333 366 0103.