AdBlue in the Diesel Tank in Hayes, and What to Do Next
Everything turns on a single fact: whether your motor has started since the AdBlue went in — far more than anything else. Not started yet? Then leave it that way, whether the car is — Hayes or Colehill. Switch nothing on, ring 0333 366 0103, and count on a proper flush plus a drain, carried out right where the vehicle sits in Hayes. Already started? Pull over once safe, then switch everything off. The job is bigger, yet the first stage is the same.
Match your case to a situation from the list below, anywhere around Dorset you happen to be.
Hayes forecourt: AdBlue in a diesel at the pump
The cap you unscrewed was the wrong one — and you just notice it as you are stood at the petrol pump, bottle or the nozzle in hand. Anywhere in Hayes, then — Shell, BP, or anywhere else close by.
Meaning? Finding out on the forecourt is as good as it gets. Only that tank holds AdBlue; not one part past it has drawn it in.
Freeing the petrol pump is no reason to run it — and so don't get back in. Phone us from the forecourt once your vehicle is in a bay — the staff will help roll it — then save the bottle. Can't move it by the pump? Explosion-proof equipment keeps a live forecourt safe, so we can drain the vehicle where it is.
At home in Hayes with AdBlue in the diesel tank
The warning light had been on for days. Only at the recycling bin, the empty bottle in hand, did you glance back at the cap you'd opened at the drive. Houses just off Martindale Avenue are caught out as much as anywhere else.
In short: if the vehicle has not been driven since, it's almost as good as finding out at the forecourt. As it is reluctant to blend, AdBlue drops to the base in that tank and stays. A night parked changes nothing.
Keep your keys in the house overnight — otherwise someone might drive it off first thing — then phone us. Your drive is where it is drained, whether around Hayes or Canford Bottom. Our equipment runs quiet enough not to disturb the street at night.
AdBlue in a diesel and already driving around Hayes?
A short way beyond topping up, the motor started playing up: rough running, smoke, lost power, warnings on the dash. It might have been heading to Salisbury, under 25 miles away, or simply down Hounds Way.
Put simply: the AdBlue has been pulled into the fuel system. The injection pump and each injector get it as well on a longer trip, once your filter and lines have it. More miles, more starts: deeper it goes.
Next: find a sensible place, pull in, and switch the motor off. Hayes lies under 25 miles from the M27; there, come off at the first junction rather than pressing on to the services. Starting it again to test achieves nothing — AdBlue never clears on its own. Tell us know the distance driven when you call.
AdBlue in the wrong tank of a hire, lease or company car
You have had the vehicle hardly a week. The AdBlue filler is right alongside the diesel one, which you didn't know, because your own car either has no AdBlue or keeps it somewhere else. Throughout Dorset, no one is immune.
The upshot: exactly as above, divided by whether it ran, but with one added step. Work on the vehicle frequently needs the owner's approval under hire or company agreements.
Sorting it before the van turn up is faster, and so phone the hire company or your fleet manager, and then us. If you are stuck in the car park at Branksome, or by Colehill Memorial Hall, while you wait for an answer, leave your car off.
Hayes: unsure if it was AdBlue in your diesel tank?
At times, "I think so" is the most anyone can truthfully say. A faint ammonia-like smell lingers near your filler, the bottle seems too light, and the cap you took off is hard to recall. A rushed top-up by the gates of Hayeswood First School, or a visit to a friend in Pilford: either fit.
Meaning? Drips outside the inlet don't touch the motor at all. AdBlue inside your diesel tank does. Any AdBlue in the tank would be pulled in by firing up the vehicle, and the start wouldn't settle which it is in any case.
Take it that it was put in, and don't start your key. Ring and give what you saw: we would rather confirm a clean tank than empty one after your engine has been run.
The common ground in each Hayes AdBlue drain
Whichever scenario you are in, the job starts the same way. Anywhere the vehicle stands — Fox and Hounds's car park, a road beside Colehill Library, a drive, a forecourt — the van arrives and asks about the liquid, the quantity, and if your motor has turned over. Those answers settle this work, and you get our price by phone, before anybody sets off.
A thorough flush follows this drain. With petrol it's standard; with AdBlue it's essential, since crystals form and some metals corrode, and neither rinses away unaided. Next is your filter — cleaned, or replaced where necessary — then fresh diesel, and a test of the car. The majority of unstarted cars are a half-hour visit after the moment we arrive.
Firing it up comes at the end. Before our engineers leave, it's checked to be sure it runs correctly on fresh diesel. Long-term damage is very uncommon when it is caught early, and the whole job is done where the vehicle is. Payment comes on the day, never upfront. For your insurer, you get a VAT invoice plus a report from the engineer. Check your insurance while we arrive: cover for misfuelling is built into plenty of policies.
About Hayes itself
Hayes is a suburban area in Dorset, situated on the riverside at an elevation of 18 metres, with detached housing being the predominant type of accommodation. Hayes lies near the villages of Canford Bottom, Leigh, and Little Canford, and is approximately 19.8 miles from the city of Salisbury. Hayes is also within commuting distance of London, being around 92.9 miles away. Hayes has a population of around 2813 people.
AdBlue drains about Hayes and across Dorset
As a residential suburb, Hayes has the same vans as the nearby towns — Little Canford, Leigh — right across BH postcodes. Your location comes clearest from a postcode beginning BH21 2.
No moving is needed, whether parked in the centre of Hayes or in a lay-by en route to Olivers Park, and so keep it where it is. Our van drains it where it stands. Awkward to explain? Close to Canford Sports Centre or a county line? Checking is better than assuming, and so ring.
Your scenario, in one line
Not run yet: keep it off and call. Run by now: stop, power down, ring 0333 366 0103. Petrol in Diesel takes over the remainder, within Hayes or wherever in Dorset.