What Now? AdBlue in the Diesel Tank in Keston Mark
One thing counts above all when AdBlue is in a diesel tank, and that is whether the engine has run since. If it hasn't, keep it that way, whether your car is around Keston Mark itself or out in Nash. Ring 0333 366 0103 with your ignition and engine still off. In Keston Mark, such a case is generally emptied and cleaned where it stands. If it's run, stop as soon as it is safe and switch off. Stage one stays unchanged, even though the work is bigger.
Anywhere in Greater London it happened, one of the cases below fits yours.
Keston Mark forecourt: AdBlue in a diesel at the pump
You're at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Somewhere in Keston Mark, then — the nearest petrol station, Shell, or anywhere else nearby.
What it means: this is the best place to find out. No pump has pulled it in, and so the AdBlue stays just in your tank.
Clearing the petrol pump is no reason to start it — and so don't get back in. A few jobs: a shove into a bay with the attendants helping, the receipt saved, and a ring to us from where you stand. Can't move the car by the pump? Our explosion-proof kit makes a live forecourt safe, and so we can drain it in place.
AdBlue in your diesel tank at home around Keston Mark
Several days had passed with the dash light on. Picked up a container, tipped it in outside the house, binned the empty — and only then checked the cap again, after the fact. Right off Croydon Road is not different from anywhere.
The point: no driving since makes this nearly as good to spotting it at the petrol pump. Being unable to blend, AdBlue settles to the base inside your tank and stays. One night standing alters none of that.
What to do: leave your keys inside the house so no one moves the car in the morning. Then call. Out in Keston or right here around Keston Mark, the drain happens at your drive. Even at night, our pumps are quiet enough for a driveway.
Keston Mark: drove off with AdBlue in a diesel?
Lumpy running, smoke, lost power or a glowing dashboard arrived a short way beyond the fill. Oakley Road, perhaps, or the route to London — a trip of under 15 miles.
Meaning? The pump has taken the AdBlue up. The high-pressure pump and each injector get it as well on a longer trip, after the filter and lines have had it. More miles, more starts: deeper it travels.
Your move: stop anywhere sensible, then turn the motor off. Services farther along can wait: from the M25, under 5 miles out of Keston Mark, take the first junction. Do not restart it to see if it has cleared; it will not have. Roughly what distance had it go? Tell us as you call.
AdBlue in the wrong tank of a hire, lease or company car
It is a vehicle you have had for a week. Unbeknown to you, the two fillers sit next to each other here — unlike your own vehicle, which has no AdBlue or stores it elsewhere. Throughout Greater London, nobody is immune.
Meaning? Whatever case above counts too — run or unrun — and one extra step. Any work on your car frequently needs the owner's go-ahead under hire or company terms.
What to do: ring the hire firm or your fleet manager first, then us. That is faster settled before we arrive than after. Keep it switched off while the reply arrives, whether you are waiting at Hayes (Kent) or near St Michael & All Angels.
Keston Mark: unsure whether it was AdBlue in the diesel tank?
Sometimes the fair answer is "I think so". The bottle is lighter than it should be, there's a faint smell of ammonia around the filler, and you cannot remember which cap you took off. It might have been on a friend's drive in Hayes, or rushing outside Keston Church of England Primary School on the school run.
What it means: a little spilled about your filler does no damage to your engine. In the diesel tank, however, AdBlue damages it. If there is AdBlue in your tank, starting your car will draw it in, and it wouldn't tell you which either.
Assume it got in, and never turn your engine. Ring us and describe what you saw; we'd rather check a tank that turns out free of AdBlue than drain one that has already been run.
The common ground in every Keston Mark AdBlue drain
Whichever situation you are in, the job starts the same way. We come to the vehicle, whether it is at a forecourt, a driveway, the car park at The Two Doves or a side street close to Keston War Memorial, and ask three things: what went in, roughly how much, and if your engine has been run. The price is given over the phone, before a van leaves, and the replies shape the job.
Then that tank is cleared and the fuel system rinsed thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it does not rinse out on its own. Last are the fuel filter, flushed or replaced if necessary; clean diesel; and a check of your vehicle. The majority of unrun vehicles are a half-hour job from the moment our engineers get there.
Lastly, we start the engine. With fresh diesel in, it runs while our technicians make sure it's running properly, and then we head off. Lasting damage is very rare when it is noticed early, and the whole job is done where your car is. For your insurer: an engineer's report and the VAT invoice. For you: payment that day, nothing in advance. Many insurance policies include misfuelling cover, and so it's worth checking yours while we're on the way.
About Keston Mark and where it is
Keston Mark is a suburban area located on the riverside in Greater London, with an elevation of around 102 metres. Keston Mark sits near the towns of Keston, Locksbottom, and Bromley Common, and is approximately 12 miles from central London. Keston Mark is characterised by its predominantly detached housing stock, which reflects the area's residential nature. Keston Mark has a population of around 2430 people, according to recent estimates.
AdBlue drains across Greater London, Keston Mark included
Keston Mark is a residential suburb, and the same vans that cover it work the towns near it too, Locksbottom and Bromley Common among them, across the BR postcode area. Telling us your BR2 6 postcode pins you quickest of all.
No towing is needed, whether stopped in the centre of Keston Mark or in a layby heading to Hollydale Recreation Grounds, and so keep it where it is. Where it sits, that's where it is emptied. Guessing doesn't help near Caesar's Camp, close to a county line or somewhere hard to describe; phone and ask.
The one-line version
Not run yet: keep it off and ring. Whichever line fits, Petrol in Diesel handles from there on 0333 366 0103, across Greater London and within Keston Mark — once you pull over, turn off and phone, if it has run.