What Now? AdBlue in the Diesel Tank in Keyworth
Everything hinges on one detail: whether the engine has been run after the AdBlue was added — more than anything else. Wherever your car is — Normanton-on-the-Wolds, Keyworth — never run an engine that has not run yet. Leave your motor and your ignition off then call 0333 366 0103; it's usually a drain and a thorough flush, done where the car is around Keyworth. Stop the minute it is safe then switch off, if it has been run. The job is bigger, but the first step is the same.
Anywhere around Nottinghamshire it happened, one of the cases below matches yours.
At the pump in Keyworth: AdBlue in a diesel
You're at the pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. It could be the Byford Power, or the Shell, or another station around Keyworth.
Put simply: there is no better place to be to discover it. Just the tank holds AdBlue; no part beyond it has drawn it in.
Next: avoid the urge to start it just to move away from the pump. A few jobs: a push into a space with the staff assisting, the receipt kept, and a ring to us from the forecourt. Our equipment is explosion-proof and safe on a busy forecourt, so a car that can't be pushed away is emptied where it is at the petrol pump.
AdBlue in your diesel tank at home around Keyworth
For days the dashboard had been warning you. Bought a container, poured it in at home, recycled the empty — and at that point checked the cap a second time, too late. Drives close to Selby Lane get it as much as any other street.
Put simply: if your vehicle hasn't been driven since, it's almost equal to finding out at the pump. As it is reluctant to blend, AdBlue drops low inside that tank and waits. A night parked changes none of that.
Keep your keys indoors overnight — or a person might take it off first thing — and call us. In Plumtree Park or right here in Keyworth, the draining is done on your driveway. The equipment works quietly enough that it won't wake the street at night.
Keyworth: drove off with AdBlue in a diesel?
Lumpy running, smoke, falling power or a lit dashboard started a mile or two beyond the top-up. Main Street, say, or the way towards Nottingham — a trip of under 10 miles.
In short: the AdBlue has been pulled into the fuel system. It's been through the filter and the fuel lines and, the further you went, into the high-pressure fuel pump and your injectors. More driving, more starts: deeper it travels.
What to do: pull over where it's safe then switch off. On the M1, under 10 miles from Keyworth, that means the next junction, not the services further on. Don't restart it to see if it has cleared; it will not have. Let us hear the mileage driven when you call.
Hire, lease or company car with AdBlue in the wrong tank
It is a motor you have had for a week. The AdBlue filler sits right next to the diesel filler, which you did not know, since your own vehicle either has no AdBlue or keeps it somewhere else. Wherever you happen to be across Nottinghamshire, any motorist could slip up.
Meaning? Whichever applies above counts here — run or unrun — and one further stage. Plenty of hire and company agreements want the owner to approve work on your car.
Do this: rental firm or your fleet manager to begin with, us next, since sorting it beforehand saves time. Hanging on for a reply in the car park at Nottingham, or near St Mary Magdalene? Leave the car off meanwhile.
Keyworth: unsure if it was AdBlue in your diesel tank?
"I think so" is often as honest answer there is. Too light, that bottle; a trace of ammonia round the filler; a hazy recollection of the cap. Look familiar? Maybe on a friend's driveway in Bradmore, or in a rush by Keyworth Primary and Nursery School on the school run.
The point: your engine isn't hurt by a little AdBlue splashed around the filler. Inside your diesel tank, by contrast, AdBlue harms it. If there is AdBlue in that tank, turning on the car would suck it in, and it would not tell you which either.
Do this: act as if it got in, and never start your motor. Describe what you saw on the phone. A clean tank looked at counts as a happier outcome than a run one drained.
What every AdBlue drain around Keyworth has in common
Whatever the case, a single opening applies. Three things come once our engineers reach your car — at a forecourt, a driveway, a road by Keyworth Methodist Church or the car park at The Salutation: the fluid, the quantity, and whether the motor has run. The price is given over the phone, ahead of anyone setting off, and the answers set the job.
Draining that tank comes next, followed by a full flush — more important with urea than with petrol, since crystals and corrosion won't clear on their own, however long it sits. Finally are the fuel filter, cleaned or renewed as needed; fresh diesel; and a check of your vehicle. Never started? Then about half an hour once we are there is most jobs.
The final step is starting the engine. Our check that it runs correctly on clean diesel comes before our engineers go. The entire job is done where the vehicle is, and if it's caught soon, permanent damage is very unusual. Paying comes that day, never upfront. For your insurer, there is a VAT invoice and a report from the engineer. It is worth knowing: many insurers offer misfuelling cover, so a quick look at your policy as you wait is worthwhile.
About Keyworth, for a moment
Keyworth is a village in Nottinghamshire, situated approximately 6 miles south of Nottingham, and is characterized by its predominantly detached housing stock. Keyworth sits in a relatively low-lying area, with an elevation of around 86 metres, and is surrounded by nearby places such as Plumtree Park and Stanton-on-the-Wolds. Keyworth has a population of around 1583 residents, and is located within the East Midlands region, about 102 miles north of London.
AdBlue drains across Nottinghamshire, Keyworth included
Throughout NG postcodes, the vans serving Keyworth — a rural village — work nearby places too, Stanton-on-the-Wolds and Plumtree included. A postcode starting NG12 5 is the quickest way to tell us where you are.
No towing is needed, whether parked in the centre of Keyworth or on a layby en route to Rectory Field, and so leave it where it is. Where it stands, that's where it is cleared. Guessing won't help beside Martyn's Barn, on a county line or anywhere awkward to describe; phone and ask.
Your scenario, in one line
If it hasn't run, ring and leave it that way. Run already: stop, switch down, ring 0333 366 0103. Petrol in Diesel handles the rest, within Keyworth or wherever in Nottinghamshire.