AdBlue in the Diesel Tank in Longwell Green, and What to Do Next
All of it hinges on a single detail: whether your engine has started since the AdBlue was added — more than anything else. Wherever the vehicle is — Oldland, Longwell Green — don't run a motor that has not been started yet. Keep nothing on, ring 0333 366 0103, and expect a thorough flush plus a drain, carried out right where your vehicle stands around Longwell Green. Where the engine has run, pull in safely straight away, then turn the vehicle off. The job is bigger, but the first stage is the same.
Find the scenario below that matches yours, wherever around Gloucestershire it happened.
At the pump around Longwell Green: AdBlue in a diesel
Only now, nozzle yet in your hand, you realise that the cap you took off was the wrong one, right at the pump. Be it Asda, another forecourt nearby or somewhere else around Longwell Green, the situation is the same.
In short: there is no better place to be to discover it. No pump has drawn it through, so the AdBlue sits only in your tank.
What to do: don't get back in and crank it to clear the petrol pump. Ask the staff to help you push the vehicle into a parking spot, keep the receipt or the bottle, then phone us from the forecourt. If it can't be moved, it can be cleared at the pump: the equipment is explosion-proof and safe on a working forecourt.
Longwell Green, at home: AdBlue in the diesel tank
For days the dash had been warning you. Picked up a container, tipped it in outside the house, binned the empty — and at that point looked at the cap a second time, too late. Drives near Ferndale Avenue see it as much as any other street.
In short: if your car hasn't moved since, it is nearly as good as spotting it at the forecourt. Being reluctant to blend, AdBlue drops low inside your tank and waits. One night parked alters nothing.
Keep the keys in the house tonight — or a person might drive it off at breakfast — then call us. Cadbury Heath or Longwell Green: whichever your driveway sits, that's where it gets cleared. The pumping kit runs quietly enough that it won't wake the neighbours at night.
On the road in Longwell Green with AdBlue in a diesel
Filled up, pulled away, and soon the motor was running roughly, blowing smoke, down on power, or flashing up your dash. Perhaps it was on Beaumont Close, possibly on the way out towards Bristol, under 5 miles away.
Meaning? Your fuel pump has sucked the AdBlue up. Past your filter, along the pipework, and — the more the distance — deeper into the injection pump and each injector. It goes deeper with every mile driven and each restart.
Pull in somewhere safe — that's the next job — then switch everything off. Longwell Green lies under 5 miles from the M32; there, come off at the next junction instead of pressing on for the services. Starting it again to test achieves nothing — AdBlue doesn't clear on its own. Call, and say how far your vehicle went.
AdBlue in the wrong tank: hire, lease and company vehicles
You've had this vehicle barely a week. Unbeknown to you, the AdBlue and diesel inlets are next to each other here — unlike your own vehicle, which has no AdBlue or keeps it elsewhere. Across Gloucestershire, no one is immune.
What it means: the same as the situations above, depending on whether it has run, with one more stage. The owner often has to sign off the work, under plenty of hire and fleet contracts.
Next: phone the rental company or the fleet manager first, and then us — settling it before we arrive is quicker. Keep it switched off as the reply arrives, whether you're waiting outside Keynsham or close to Longwell Green Community Centre.
Unsure about AdBlue in your diesel tank around Longwell Green?
Now and then, "I think so" is all you can truthfully say. Which cap came off, you can't say; but the bottle weighs less than expected, and a whiff of ammonia lingers by your filler. Maybe it happened in a hurry at the school gates at Parkwall Primary School, or on a friend's drive in Oldland Common.
What it means: a little spilled around your filler does no harm to your motor. Once it's inside your diesel tank, though, it does. If there is AdBlue in your tank, starting the car will suck it in, and it would not tell you which either.
Assume it went in, and don't start your engine. Phone and give the details: we'd rather confirm a tank free of AdBlue than drain one once the motor has been run.
What each AdBlue drain around Longwell Green has in common
Whichever scenario you are in, the job starts the same way. Our engineers come to your car, whether it is at a forecourt, a driveway, the car park at The Lamb or a side street close to Mustard Tree, and ask three things: what got in, about how much, and whether your engine has been run. Your price is given over the phone, before a van leaves, and those answers shape the job.
Emptying the tank comes next, then a full flush — more important after urea than after petrol, because crystals and corrosion won't go on their own, no matter how long you wait. Next is the fuel filter — cleaned, or replaced when needed — followed by clean diesel, and a test of your vehicle. Where your motor hasn't been started, allow roughly half an hour on site, in most cases.
The final step is starting the car. Our test that it runs correctly on new diesel comes before we go. Long-term damage is very uncommon when it is noticed soon, and the whole job is done where the vehicle is. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. Dig out your insurance before we arrive: cover for misfuelling is built into many policies.
About Longwell Green and where it is
Longwell Green is a suburban area in Gloucestershire, situated on the banks of the River Avon at an elevation of 47 metres. Longwell Green lies close to the city of Bristol, with Cadbury Heath and Stone Hill nearby, and is characterized by its semi-detached housing stock. Longwell Green is part of the larger Bristol urban area, with the city centre just 4.9 miles away. Longwell Green has a population of around 8009 residents, making it a sizable community in the region.
AdBlue drains round Longwell Green and across Gloucestershire
Stone Hill and Willsbridge get the identical teams as Longwell Green, a residential suburb, plus further towns over BS postcodes. A postcode starting BS30 9 is the quickest way to tell us where you are.
Whether the vehicle is on a lay-by on the way to Millenium Shrub Garden or in a car park in the middle of Longwell Green, it doesn't need to shift. We drain it where it sits. Tricky to explain? By United Church or a border? Checking is better than assuming, so ring.
In one line: your situation
Not run yet: keep the car off then ring. Run already: pull over, switch down, phone 0333 366 0103. Petrol in Diesel takes over the remainder, within Longwell Green or anywhere across Gloucestershire.