What Now? AdBlue in the Diesel Tank in Lowlands
All of that turns on a single fact: whether your motor has started since the AdBlue was added — far more than anything else. Wherever the vehicle is — Pontnewydd, Lowlands — don't start an engine that has not been started yet. Usually that means draining and properly rinsing it on the spot around Lowlands — and so leave your key and motor off and call 0333 366 0103. Stop the moment it is safe then switch off, if it has already run. The job is bigger, yet the first step is the same.
Find the scenario below that matches yours, wherever around Torfaen it happened.
Lowlands forecourt: AdBlue in a diesel at the pump
The cap you opened was the wrong one — and you just notice it while you are stood at the petrol pump, bottle or the nozzle in your hand. Whether Colley Motor Group, Texaco or somewhere else around Lowlands, the case is the same.
In short: there is no better spot exists to spot it. Still in the tank, and no fuel pulled through: that's where the AdBlue sits.
Freeing the petrol pump is no reason to start it — so don't get back in. Ask the staff to help you push your car into a parking bay, keep the till receipt or the bottle, and call us from the forecourt. Draining it right at the petrol pump is fine when it cannot be moved, because the equipment is explosion-proof.
AdBlue in the diesel tank at home in Lowlands
The warning light had been on for days. Bought a bottle, tipped it in at home, binned the empty — and only then looked at the cap again, after the fact. Right off Maesgwyn is not different from any other place.
The upshot: zero miles since leaves this almost equal to finding it at the pump. AdBlue does not mix with diesel; it sinks to the bottom of the tank and waits there. Overnight does not change that.
What to do: leave your keys inside the house so nobody moves your car in the morning. Then call. Your driveway is where it gets drained, be it in Lowlands or Five Locks. Even at night, our pumps stay quiet enough for a driveway.
AdBlue in a diesel and already driving around Lowlands?
A short way beyond topping up, your engine started misbehaving: rough running, smoke, lost power, lights on your dash. Possibly it was on Five Locks Road, maybe on the way out towards Newport, under 10 miles away.
In short: the AdBlue has been sucked into the fuel system. Through your filter, through the lines, and — the further the mileage — deeper into the high-pressure pump and each injector. Every restart, like every mile, carries it deeper.
Stop somewhere safe — that's the next step — then switch it off. On the M4, under 5 miles from Lowlands, that means the next exit, not the services further on. It will not have cleared, so there is no point starting it again to find out. About what distance did it gone? Say so as you phone.
A hire or company car with AdBlue in the wrong tank?
You have only driven this car for days. The AdBlue filler is right beside the diesel filler, which you didn't know, because your own vehicle either has no AdBlue or keeps it somewhere else. Wherever you happen to be across Torfaen, any driver can slip up.
Meaning? Whatever case above counts here — run or unrun — plus one further stage. Plenty of rental and fleet contracts require the owner's sign-off before repairs.
Sorting it before we arrives is quicker, so ring the rental company or your fleet manager, and then us. If you're stuck in the car park at Cwmbran, or by St David's RC Church, while you wait for an answer, leave the vehicle off.
Lowlands: unsure if it was AdBlue in the diesel tank?
At times the fair answer is "I think so". Lighter, the bottle; a hint of ammonia near the filler; a hazy recollection of which cap. Sound familiar? It might have been on a friend's driveway in Upper Cwmbran, or in a rush by the local primary school on the school run.
Meaning? Spills outside the filler don't touch the motor at all. A diesel tank with AdBlue in it is a different story. If there is AdBlue in that tank, firing up your car will suck it in, and it would not tell you which either.
Assume it got in, and don't start your key. Phone with what you saw: we would sooner find a tank free of AdBlue than empty one once the motor has run.
Lowlands: what each AdBlue drain has in common
Whatever the case, one opening applies. Three questions are asked when we reach your car — at a filling station, a driveway, a street beside Ebenezer Evangelical Church or the car park outside Oddfellows Arms: the fluid, the quantity, and whether the motor has run. Answers set the work; the price comes by phone whilst nobody has left yet.
AdBlue crystallises and is corrosive to certain metals in fuel systems, and so it won't wash out on its own; that is why the flush, after the drain, counts far more here than with petrol. Next is the fuel filter — cleaned, or replaced when needed — then fresh diesel, and a test of your car. If your motor hasn't run, most jobs take about half an hour once we're there.
Our engineers fire it up at the end. With fresh diesel in, it runs while our engineers make sure it is running correctly, and then we go. Permanent damage is very uncommon when it is caught soon, and the whole job is done where your car is. Payment is that day, never in advance. For your insurer, there is a VAT invoice plus a report from the engineer. Plenty of insurance policies cover misfuelling, so check yours as we head over.
About Lowlands
Lowlands is a suburban area in Torfaen, Wales, situated on the riverside at an elevation of 109 metres. Lowlands is located near the city of Newport, approximately 5.6 miles away, and is close to nearby places such as Five Locks, West Pontnewydd, and Pontrhydyrun. Lowlands has a population of around 5339 people and is characterised by predominantly terraced housing.
Lowlands and Torfaen: AdBlue drains across the area
Throughout NP postcodes, the teams covering Lowlands — a residential suburb — reach surrounding towns too, West Pontnewydd and Pontrhydyrun included. A postcode starting NP44 1 is the quickest way to tell us where you are.
Whether the vehicle is on a lay-by on the way to Pontnewydd Golf Course or in a car park in the middle of Lowlands, it does not need to shift. Where it stands, that's where it gets cleared. Ring and ask instead of guessing if you're by Cwmbran Centre for Young People, near a border, or somewhere awkward to pin down.
Your scenario, in one line
Not run yet: keep the vehicle off and ring. Already run: stop, switch off then ring. Either way, Petrol in Diesel takes it from there in Lowlands and anywhere across Torfaen on 0333 366 0103.