Mount Wise: AdBlue in the Diesel Tank? Find Your Situation
Everything hinges on a single fact: whether the motor has started since the AdBlue was added — far more than anything else. Wherever the vehicle is — Devonport, Mount Wise — never run a motor that hasn't been started yet. Leave your engine and your ignition off then phone 0333 366 0103; it's usually a drain and a thorough flush, done where your car is around Mount Wise. Already started? Stop when you safely can, then switch everything off. The job is bigger, yet the first step is the same.
Further down: the cases our technicians meet, wherever in Devon. Pick the one that fits.
At the pump in Mount Wise: AdBlue in a diesel
You are at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Whether Esso, Asda or somewhere else around Mount Wise, the case is the same.
What it means: this is the ideal place to find out. The AdBlue is in that tank and nowhere else. Nothing has sucked it in.
Freeing the petrol pump is no excuse to start it — and so don't get back in. Have the attendants to lend a hand rolling it into a space, hold on to the receipt, then phone us right there. Draining it there at the petrol pump is possible when it can't be moved, because the equipment is explosion-proof.
AdBlue in your diesel tank on a Mount Wise drive?
The warning light had been on for days. Only by the recycling, the empty container in your hand, did you glance back at the cap you had used at the driveway. It occurs on driveways just off Garrison Close as regularly as anywhere.
Meaning? Provided the vehicle has not been driven since, it's second to the forecourt case. AdBlue doesn't mix with diesel; it sinks to the bottom of that tank and waits there. Overnight doesn't change that.
Next: stop an early drive by keeping the keys indoors, then phone us. Cremyll or Mount Wise: wherever your driveway is, that's where it is emptied. Our pumping kit runs quiet enough not to disturb the street at night.
AdBlue in a diesel and already driving around Mount Wise?
Rough running, smoke, falling power or a lit dashboard started a short way after the fill. Anywhere along Prospect Row or else on the road towards Plymouth — under 3 miles away.
Meaning? The fuel pump has sucked the AdBlue up. Mileage sets how deep it gets: filter and lines to begin with, then the injection pump and each injector. Every restart, like each mile, pushes it deeper.
Your move: pull up anywhere safe, then turn the engine off. Mount Wise sits under 50 miles from the M5; there, pull off at the first junction rather than pushing on for the services. Don't restart it to see if it has cleared; it will not have. Let us hear the mileage covered as you ring.
Hire, lease or company car with AdBlue in the wrong tank
Seven days ago, it was new to you. On your own car, AdBlue is absent or elsewhere. On this one, the inlet is right by the diesel cap — a surprise to you. Across Devon, nobody is immune.
The upshot: just as above, split by whether it ran, only with one added step. Many hire and company contracts want the owner to approve work on the car.
Next: phone the rental company or the fleet manager first, then us — settling it before we arrive is faster. Keep it off while the answer arrives, whether you are parked at Devonport or close to Mount Wise Neighborhood Centre.
Mount Wise: unsure if it was AdBlue in the diesel tank?
"I think so" is sometimes the most honest as it gets. Which cap was taken off, you can't recall; meanwhile the bottle feels less than expected, and a whiff of ammonia lingers by your filler. Maybe it happened in a hurry at the school gates at Mount Wise Community Primary School, or on a friend's drive in Stoke.
Meaning? Spills outside the inlet don't reach your engine at all. Inside your diesel tank, however, AdBlue harms it. You cannot tell which by turning the key, and doing so will pull in any AdBlue that is in that tank.
Your move: behave as though it did, and never start your motor. Ring with the details: we'd sooner find a clean tank than drain one after the engine has run.
Mount Wise: what each AdBlue drain has in common
Every case gets the same start to the work. Wherever your car stands — Queen and Constitution Sports Bar's car park, a road beside Memorial to Scott of the Antarctic, a driveway, a filling station — the van arrives and asks about the liquid, the quantity, and whether your motor has turned over. Over the phone, before dispatch, you are told the price, and those answers shape the job too.
Emptying the tank comes first, then a careful flush — more vital after urea than with petrol, since crystals and corrosion will not go on their own, however long you wait. The filter is flushed, or replaced where it needs to be; fresh diesel goes in; and your car is tested. Most unstarted vehicles are a half-hour job after the moment our technicians get there.
The final step is firing it up. Our check that it runs properly on fresh diesel comes before our engineers go. When it is caught soon, the vehicle very seldom has long-term damage, and the entire job takes place where it is. For your insurer: an engineer's report and the VAT invoice. For you: payment on the day, no money upfront. Many insurance policies include misfuelling cover, and so it is worth checking yours while we're on the way.
About Mount Wise
Mount Wise is a coastal suburban area in Devon, situated near the city of Plymouth and overlooking the Plymouth Sound. Mount Wise sits at a low elevation of around 19 metres, with its predominant housing stock consisting of flats. Mount Wise is close to several nearby places, including Cremyll, Morice Town, and Stonehouse, and is approximately 193 miles from London.
Mount Wise and Devon: AdBlue drains across the area
Mount Wise is a residential suburb, and the same vans that cover it work the places near it too, Morice Town and Stonehouse among them, across the PL postcode area. Fastest of all: a PL1 4 postcode to show where you stand.
Central Mount Wise or a layby near Mount Wise Park: either way it sits, your vehicle never needs to shift an inch for this drain. The drain is done right there. Phone and ask instead of guessing when you are close to Devonport Column, near a border, or somewhere awkward to explain.
Your scenario, summed up
Engine not started: ring, and leave it alone. Whichever line applies, Petrol in Diesel takes over the rest on 0333 366 0103, across Devon and within Mount Wise — once you stop, switch off then phone, if it has run.