What Now? AdBlue in the Diesel Tank in New Ash Green
Everything turns on a single fact: if your motor has been run after the AdBlue went in — more than anything else. Not run yet? Then leave it that way, whether the car sits — New Ash Green or Fawkham Green. Ring 0333 366 0103 with your ignition and motor both off. In New Ash Green, such a case is typically drained and flushed on the spot. Already run? Stop when safe, then turn everything off. It is a bigger job, though step one does not change.
Compare your case to a situation from the list below, anywhere across Kent you are.
On a New Ash Green forecourt with AdBlue in a diesel
The cap you opened was the wrong one — and you only spot it as you are stood at the pump, bottle or the nozzle in hand. Possibly you're at the Gulf, maybe at the Shell, possibly somewhere else in New Ash Green.
In short: no better place to be to spot it. Just the tank holds AdBlue; not one part past it has taken any in.
Clearing the petrol pump is no excuse to run it — and so do not get back in. Have the staff to lend a hand rolling it to a bay, hold on to the bottle, then phone us right there. Can't move it beside the pump? Explosion-proof kit keeps a busy forecourt safe, and so it can be drained in place.
At home around New Ash Green with AdBlue in your diesel tank
The warning light had been on for days. Picked up a container, poured it in at home, binned the empty — and only then checked the cap a second time, too late. Just off Ash Road is not different from anywhere.
What it means: if you haven't driven since, this is nearly as good as the forecourt. As it is unable to mix, AdBlue drops low in your tank and waits. One night standing changes nothing.
Next: stop an early drive by keeping your keys indoors, then phone us. We drain it on your drive, whether that's in New Ash Green or out in West Yoke. The pumps are quiet enough to use outside a house at night.
Drove off with AdBlue in a diesel around New Ash Green?
Rough running, smoke, lost power or a glowing dashboard arrived a mile or two beyond the top-up. North Square, perhaps, or the way towards London — a trip of under 25 miles.
What it means: your fuel system has drawn the AdBlue in. It's been through your filter and the lines and, the further you went, into your high-pressure pump and the fuel injectors. It travels further with every mile covered and every restart.
Next: pick a safe place, pull in, then turn the motor off. Leave at the next junction — not the services further along — if you're on the M20, under 3 miles from New Ash Green. Restarting it to test achieves nothing — AdBlue doesn't clear on its own. Ring us and say how far you went.
AdBlue in the wrong tank of a hire, lease or company car
It is a vehicle you have had for a week. The AdBlue filler is right alongside the diesel one, which you didn't know, because your own motor either has no AdBlue or keeps it somewhere else. Any driver, anywhere across Kent, might do it.
Meaning? Whichever case above applies here — run or not — and one extra stage. Many hire and company contracts want the owner to approve work on the car.
Your move: hire firm or your fleet manager first, us second, since settling it beforehand saves time. Waiting for a reply at the car park outside Longfield, or near New Ash Green Library? Keep the engine off meanwhile.
New Ash Green: unsure whether it was AdBlue in the diesel tank?
"I think so" is sometimes as honest as it gets. What cap was taken off, you cannot recall; meanwhile the bottle feels lighter than expected, and a whiff of ammonia lingers by your filler. A hurried top-up by the gates of New Ash Green Primary School, or a call to a friend in Ridley: either fit.
In short: a spill near the filler does the motor no harm. The diesel tank with AdBlue in it is a different story. Starting your car will not tell you which, and if there is AdBlue in the tank it would draw it in.
Assume it was put in, and don't turn the engine. Describe what you saw on your phone. A clear tank checked is a better result than an already-run one drained.
The common ground in each New Ash Green AdBlue drain
Every situation has the same start to the job. Three questions are asked once our engineers reach your car — at a filling station, a driveway, a street by New Ash Green Youth Centre or the car park outside The Vault: the liquid, the amount, and if the motor has been started. Your price is given on the call, before a van leaves, and the answers set the work.
Emptying your tank comes first, followed by a careful flush — more important with urea than with petrol, because crystals and corrosion won't go by themselves, however long you wait. Finally are your filter, flushed or replaced if necessary; clean diesel; and a check of the car. Where the motor has not been started, allow about half an hour once we arrive, in most cases.
Our engineers fire it up at the end. With fresh diesel in, it runs while we confirm it is running properly, and then we leave. Long-term damage is very rare if it is spotted soon, and the whole job is done where the vehicle is. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. It is worth knowing: many insurers include misfuelling cover, so a check of your policy while we travel is worthwhile.
About New Ash Green
New Ash Green is a village in Kent, situated inland at an elevation of 143 metres, and is located approximately 21 miles from London. New Ash Green has a mix of housing types, but is predominantly characterised by terraced homes. New Ash Green is close to several nearby places, including West Yoke, Hartley Hill, and Ash, and is part of the wider commuter belt around London.
AdBlue drains in New Ash Green, and across Kent too
Throughout DA postcodes, the teams covering New Ash Green — a rural village — reach nearby towns as well, Hartley Hill and Ash among them. Telling us a DA3 8 postcode finds you fastest of all.
Central New Ash Green or a lay-by near The Minnis: wherever it is, the vehicle doesn't need to move an inch for us. The van empties it where it stands. If you're somewhere hard to describe, close to New Ash Green Village Hall or close to a border, ring and ask rather than guessing.
Your scenario, summed up
Not run yet: keep it off and ring. Run by now: pull over, power down, ring 0333 366 0103. Petrol in Diesel takes over the rest, within New Ash Green or anywhere in Kent.