What Now? AdBlue in the Diesel Tank in New Kyo
What to do about AdBlue in a diesel tank depends on one thing more than any other: if your engine has been run since it got in. If it hasn't, keep it that way, whether the vehicle is in New Kyo itself or out in Annfield Plain. Switch nothing on, call 0333 366 0103, and count on a proper flush plus a drain, carried out right where your car stands around New Kyo. Already started? Stop once safe, then turn everything off. A larger job, yes, yet the same first move.
Anywhere around Durham it took place, one of the situations below fits yours.
At the petrol pump in New Kyo: AdBlue in a diesel
Only at this point, nozzle still in your hand, you realise that the cap you opened was the wrong one, there at the pump. Anywhere around New Kyo, then — Esso, Texaco, or anywhere else nearby.
Meaning? Spotting it here is the best it can be. Nothing has pulled it through, and so the AdBlue stays just inside the tank.
Your move: keep out of the car, even if the pump wants clearing. Phone us from the forecourt after the car is in a bay — the attendants will help push it — and save the receipt. Can't move the vehicle beside the pump? Explosion-proof equipment keeps a busy forecourt sensible, and so we can drain the vehicle in place.
At home around New Kyo with AdBlue in the diesel tank
Days had gone by with the dash light on. A bottle from the shop, emptied in at the driveway — and it's only by the bin that the cap caught your eye. Drives close to Windsor Terrace see it as much as anywhere.
What it means: if you have not driven since, this is nearly as good as the forecourt. As it is reluctant to blend, AdBlue settles to the base in your tank and stays. A night parked alters nothing.
Next: stop any early drive by putting the keys indoors, then phone us. Our technicians drain the car on your drive, whether that is in New Kyo or out in East Kyo. Our pumping kit runs quiet enough that it won't wake the street at night.
Drove off with AdBlue in a diesel around New Kyo?
Rough running, smoke, falling power or a glowing dashboard arrived a short way after the fill. Possibly it was on Coronation Terrace, possibly on the way out towards Durham, under 10 miles away.
What it means: the fuel system has drawn the AdBlue in. The injection pump and each injector get it too on a longer trip, after your filter and pipework have had it. It goes further with every extra mile driven and each restart.
Stop safely — that's the first step — then switch everything off. Services farther along can wait: from the A1(M), under 10 miles out of New Kyo, take the first junction. It will not have cleared, so there's no sense starting it again to check. Let us hear the distance driven when you call.
AdBlue in the wrong tank: hire, lease and company motors
It's a motor you have had for a week. Your own car either does without AdBlue or puts it elsewhere, and so no one warned you the AdBlue cap sits right beside the diesel. Throughout Durham, nobody is safe from it.
Meaning? Whichever case above counts too — run or unrun — plus one extra stage. Plenty of hire and fleet agreements need the owner's approval before repairs.
What to do: ring the hire firm or your fleet manager first, then us. That is faster settled before our engineers get there than after. Keep it off while the answer comes, whether you're waiting outside Chester-Le-Street or near Scout Hut.
Unsure about AdBlue in your diesel tank in New Kyo?
At times, "I think so" is all anyone can honestly say. Lighter, that bottle; a trace of ammonia near your filler; no clear memory of which cap. Sound familiar? A hurried stop by the gates of Annfield Plain Junior School, or a call to a friend in Catchgate: either fits.
The upshot: the engine is not hurt by some AdBlue splashed around the filler. Once it is inside the diesel tank, though, it does. You cannot tell which by turning the key, and doing so would draw in any AdBlue that is in that tank.
Next: act as though it went in, and leave the motor off. Phone with the details: we'd rather confirm a tank free of AdBlue than empty one after your motor has run.
The common ground in each New Kyo AdBlue drain
The job begins the same way, whichever your situation. Three questions are asked when our engineers reach your car — on a forecourt, a drive, a street by St Teresa or the car park at New Kyo Constitutional Club: the liquid, the amount, and whether the motor has run. Answers shape the work; the price follows by phone whilst no one has set off yet.
AdBlue crystallises and eats at some metals used in fuel systems, so it won't rinse out on its own; that's why the flush, after this drain, counts much more here than with petrol. Last are the filter, flushed or replaced as needed; clean diesel; and a check of your vehicle. If the motor has not run, most jobs take about half an hour once we are there.
Lastly, our engineers start the car. Our technicians check it runs smoothly on fresh diesel before we go. The whole job is done where the vehicle is, and when it is noticed quickly, lasting damage is very uncommon. For your insurer: the engineer's report and the VAT invoice. For you: payment on the day, nothing in advance. Worth knowing: lots of insurers offer misfuelling cover, and so a check of your documents while we travel is worthwhile.
About New Kyo and where it is
New Kyo is a suburban area situated inland in County Durham, approximately 8 miles from the city of Durham. New Kyo has a population of around 1974 people and is characterised by predominantly terraced housing. New Kyo sits at an elevation of 244 metres, in a region of varied landscape and industrial heritage. New Kyo is located near other similar areas, including East Kyo, West Kyo, and South Moor.
AdBlue drains across Durham, New Kyo included
As a residential suburb, New Kyo has the same vans as the nearby towns — South Moor, West Kyo — all the way through DH postcodes. Fastest of all: a DH9 7 postcode to show your location.
No moving is needed, be it parked in the centre of New Kyo or in a layby heading to Kyo Bogs Local Nature Reserve, and so leave it where it is. Draining happens on the spot. Guessing doesn't help near Oxhill Youth Club, close to a county line or somewhere hard to describe; phone and ask.
The one-line version
Not run yet: keep the car off then call. Already run: stop, switch off and ring. Either way, Petrol in Diesel takes it from there around New Kyo and anywhere around Durham on 0333 366 0103.