What Now? AdBlue in the Diesel Tank in New Rackheath
What to do about AdBlue in a diesel tank depends on one thing more than any other: whether your engine has been run since it got in. Wherever your car is — Salhouse, New Rackheath — don't start an engine that has not been started yet. Leave your motor and your ignition off then phone 0333 366 0103; it is usually a drain and a thorough flush, done where the vehicle is around New Rackheath. Where your engine has been run, pull in safely straight away, then switch the vehicle off. A larger job, yes, but the identical first step.
Below: the situations our engineers see, anywhere across Norfolk. Pick yours.
New Rackheath forecourt: AdBlue in a diesel at the pump
Only now, bottle yet in your hand, it dawns on you that the cap you opened was the wrong one, right at the pump. Maybe you're at the Tesco, maybe at the Thunder Lane Garage, possibly somewhere else in New Rackheath.
What it means: this is the ideal spot to find out. Nothing has pulled it in, and so the AdBlue sits just in that tank.
What to do: don't get back in and start it to clear the petrol pump. Phone us from the forecourt after the vehicle is in a bay — the attendants will help roll it — then keep the receipt. Can't move the vehicle beside the petrol pump? Explosion-proof equipment keeps a live forecourt safe, so we can drain it where it is.
New Rackheath, at home: AdBlue in the diesel tank
The warning light had been on for days. Only by the recycling, the empty container in your hand, did you glance back at the cap you had used on the drive. Driveways close to Vera Road see it as much as any other street.
In short: if your vehicle hasn't been driven since, it is almost equal to spotting it at the forecourt. Diesel and AdBlue stay apart: the AdBlue drops to the base of your tank and stays there, no matter how long the night.
What to do: leave the keys inside the house so no one moves the car in the morning. Then ring. In Rackheath or right here around New Rackheath, the draining happens on your driveway. Night-time drains beside a house are fine: the pumps are low-noise.
Set off with AdBlue in a diesel around New Rackheath?
Filled up, pulled away, and soon your engine was running roughly, smoking, down on power, or flashing up the dash. Maybe heading to Norwich, under 5 miles away, or just along Craske Drive.
What it means: the fuel system has sucked the AdBlue in. Mileage decides how far it goes: filter and lines first, then the high-pressure pump and each injector. Each mile and each restart takes it further.
Pull in safely — that is the next job — then turn it off. New Rackheath sits over 50 miles from the M11; on it, come off at the next junction instead of pressing on to the services. Restarting it to test gets nothing — AdBlue doesn't clear on its own. Tell us know the mileage covered as you ring.
AdBlue in the wrong tank: hire, lease and company cars
Seven days ago, the car was new to you. On your own car, AdBlue is absent or elsewhere. On this one, its cap is right next to your diesel inlet — news to you. It can happen to anyone, anywhere in Norfolk.
What it means: the same as the situations above, depending on whether it's run, with one more stage. Any work on the car frequently needs the owner's go-ahead under rental or fleet agreements.
Sorting it before we turn up is faster, so ring the rental company or your fleet manager, and then us. Leave the car switched off as the reply arrives, even if you're waiting outside Salhouse or close to Rackheath Village Sign.
New Rackheath: unsure whether it was AdBlue in the diesel tank?
Truthfully, the best answer might be that you think so. What cap was taken off, you can't say; meanwhile the bottle feels lighter than expected, and ammonia hangs by your filler. Possibly it happened in a hurry at the school gates at Rackheath Primary School, or on a friend's drive in Little Plumstead.
Meaning? Drips around the filler never touch your motor at all. Once it is inside your diesel tank, though, it does. If there is AdBlue in that tank, starting the vehicle will pull it in, and it would not tell you which either.
What to do: treat it as if it got in. Do not crank it. Phone with what you saw: we would rather confirm a tank free of AdBlue than empty one after your motor has been run.
What every AdBlue drain around New Rackheath has in common
Whichever scenario you are in, the job starts the same way. Our engineers come to the car, whether it is at a forecourt, a drive, the car park at Sole & Heel or a side street close to Holy Trinity Church and Centre, and ask three things: what got in, roughly how much, and whether the motor has been run. Your price comes over the phone, before a van leaves, and the answers shape the job.
Then that tank is cleared and the fuel system purged thoroughly, which matters more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it does not rinse out on its own. Clean diesel is put in after the fuel filter is flushed or changed, and the car is finally tested. Not started? Then roughly half an hour on site is most jobs.
The final step is firing it up. With clean diesel in, it runs while we confirm it is running correctly, and then we leave. Our engineers do the whole job where the car is, and long-term damage is very rare when it has been noticed soon. For your insurer: the engineer's report and the VAT invoice. For you: payment on the day, no money upfront. Many insurance policies include misfuelling, and so check yours while the van travels.
About New Rackheath and where it is
New Rackheath is a suburban area located near Norwich in Norfolk, sitting at an elevation of 31 metres in the eastern part of England. New Rackheath is characterized by its predominantly detached housing stock and is situated close to nearby places such as Rackheath and Thorpe End. New Rackheath has a population of approximately 1761 residents and is within a short distance of Norwich, making it a desirable residential location. New Rackheath is also relatively close to the countryside, with Plumstead Green nearby.
AdBlue drains across Norfolk, New Rackheath included
New Rackheath is a residential suburb, and the same vans that cover it work the places around it too, Thorpe End and Plumstead Green among them, across the NR postcode area. A postcode starting NR13 6 is the quickest way to tell us where you are.
Stopped en route to Rackheath Jubilee Park, or right in the centre of New Rackheath, your vehicle stays put — there's no need to shift it anywhere. The van drains it in place. Tricky to explain? By Brethren's Meeting Room or a county line? Checking beats guessing, so phone.
In one line: your scenario
Where it hasn't run, ring then keep it that way. Already run: stop, switch off then ring. Either way, Petrol in Diesel takes it from there around New Rackheath and anywhere in Norfolk on 0333 366 0103.