What Now? AdBlue in the Diesel Tank in New Tredegar
What to do about AdBlue in a diesel tank depends on one thing more than any other: if the engine has run since it was put in. Over in Cwmsyfiog or right around New Tredegar, an unstarted motor must stay unrun. Leave your motor and the ignition off and call 0333 366 0103; it is generally a drain and a thorough flush, done where the car is in New Tredegar. Where the engine has run, pull in somewhere safe first, then turn the car off. A bigger job, yes, yet the same first move.
Find the situation below that matches yours, wherever in Caerphilly it happened.
On a New Tredegar forecourt with AdBlue in a diesel
You are at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Maybe you are at the Morrisons, perhaps at the Gulf, possibly somewhere else in New Tredegar.
Meaning? Finding out on the forecourt is as good as it can be. Still inside that tank, and nothing pulled through: that's where the AdBlue sits.
Next: avoid the urge to start it just to move away from the petrol pump. Get the attendants to lend a hand rolling it into a space, hold on to the bottle, then ring us right there. Stuck by the petrol pump? Explosion-proof equipment makes a live forecourt sensible, so we can drain the car in place.
New Tredegar, at home: AdBlue in your diesel tank
Several days had gone by with the warning light on. You bought a bottle, poured it in on the driveway, and only when you put the empty bottle in the recycling did you look once more at the cap. Driveways near Commercial Street get it as much as anywhere.
The upshot: no driving since makes it nearly equal to spotting it at the pump. At the floor of that tank sits where AdBlue stays, since it will not blend with diesel — and a night passing changes nothing of the difference.
Put the keys indoors tonight — otherwise someone may drive it off first thing — then phone us. Our technicians drain the vehicle on your drive, whether that is around New Tredegar or out in Tir-Phil. Even at night, our pumps stay quiet enough for a driveway.
On the road in New Tredegar with AdBlue in a diesel
Rough running, smoke, lost power or a glowing dashboard started a mile or two beyond the fill. Maybe heading for Newport, under 15 miles away, or simply along James Street.
Put simply: the AdBlue has been sucked through the system. Distance sets how deep it gets: filter and lines first, then the injection pump and every injector. It goes deeper with each extra mile driven and every restart.
Stop safely — that is the next job — then turn everything off. New Tredegar sits under 15 miles from the M4; there, come off at the first junction instead of pushing on to the services. Starting it again to test achieves nothing — AdBlue doesn't clear itself. Call us and say how far you drove.
A hire or company car with AdBlue in the wrong tank?
You have only had the vehicle for days. On your own vehicle, AdBlue is missing or somewhere else. On this one, its inlet is right next to your diesel inlet — news to you. Wherever you happen to be across Caerphilly, every motorist can be caught.
What it means: the same as the scenarios above, depending on whether it has run, with one more step. Many rental and fleet contracts need the owner's approval for repairs.
Settling it before we arrives is faster, so ring the rental company or your fleet manager, then us. Leave the vehicle switched off as the reply arrives, even if you're parked at Tir-Phil or near New Tredegar War Memorial.
Not sure it was AdBlue in the diesel tank, New Tredegar?
Sometimes the fair answer is "I think so". The bottle is lighter than it should be, there is a faint smell of ammonia round your filler, and you cannot remember which cap you took off. Perhaps it happened in a hurry at the school gates at the local primary school, or on a friend's drive in Troedrhiwfuwch.
What it means: a little spilled round the filler does no harm to your motor. In your diesel tank, however, AdBlue damages it. You can't tell which by turning the ignition, and doing so would draw in any AdBlue that is in that tank.
Do this: behave as though it got in, and don't start your engine. Tell us what you noticed on the phone. A clean tank checked is a happier result than an already-run one drained.
What each AdBlue drain around New Tredegar has in common
Whatever the case, a single opening is used. Forecourt, driveway, Tredegar Arms's car park or a street by Saint Dingat's Church — our van comes to the vehicle, and three questions come next: which fluid, which quantity, and whether it has run. Replies set the work; the quote follows by phone whilst no one has left yet.
A thorough flush comes after this drain. With petrol it's routine; with AdBlue it's essential, because deposits form and some metals are attacked, and neither washes away unaided. Last are the fuel filter, cleaned or replaced if necessary; clean diesel; and a test of your vehicle. Never started? Then about half an hour once we are there covers most jobs.
Finally, our technicians fire it up. With clean diesel in, it runs while we make sure it is running correctly, and then we head off. The entire job is done where the car is, and when it's spotted early, lasting damage is very rare. Paying is that day, never in advance. For the insurer, there is a VAT invoice plus a report from the engineer. Check your insurance while we arrive: cover for misfuelling comes included in plenty of policies.
About New Tredegar, briefly
New Tredegar is a village in Caerphilly, situated on the banks of a river at an elevation of 209 metres. New Tredegar has a mix of housing types, but is predominantly characterised by terraced homes. New Tredegar is located near other small communities such as Tir-Phil, Phillips Town, and Elliots Town, and is within commuting distance of Newport, the nearest city. New Tredegar is a relatively small village, with a population of around 2496 people.
New Tredegar and Caerphilly: AdBlue drains across the area
As a village, New Tredegar shares its vans with the surrounding towns — Elliots Town, Phillips Town — right across NP postcodes. The location comes clearest from a postcode beginning NP24 6.
Central New Tredegar or a layby towards Grove Park: wherever it sits, your car never needs to move an inch for the drain. Wherever it stands, that is where it is cleared. Phone and check instead of guessing when you're close to Tir-Phil War Memorial, near a border, or anywhere awkward to pin down.
Your situation, in one line
Not run yet: keep the vehicle off then ring. Run already: pull over, power down, phone 0333 366 0103. Petrol in Diesel handles the rest, within New Tredegar or anywhere across Caerphilly.