AdBlue in the Diesel Tank in Newport, and What to Do Next
Has the motor run since the AdBlue was put in? This one point settles almost everything about what comes next. Out in Wicken Bonhunt or right around Newport, an unrun engine should stay that way. Normally this means draining and properly flushing it on the spot around Newport — and so keep your key and engine off and call 0333 366 0103. If it has run, stop as soon as it is safe then switch off. It's a larger job, yet step one does not change.
Find the situation below that matches yours, wherever in Essex it happened.
At the petrol pump in Newport: AdBlue in a diesel
Imagine it: standing by the petrol pump, holding the bottle, you realise the filler you took off wasn't the correct one. It could be the Gulf, or perhaps the Tesco, or another station around Newport.
The upshot: of every spot to notice, this is the best. The AdBlue is in that tank and nowhere else. Nothing has drawn it in.
Next: resist the urge to fire it up only to free up the petrol pump. A few things: a push into a space with the attendants assisting, the receipt kept, and a ring to us from the forecourt. Can't move the car beside the pump? Our explosion-proof kit keeps a busy forecourt sensible, so we can drain the car where it is.
At home around Newport with AdBlue in the diesel tank
For days the dashboard had been nagging you. A bottle bought at the garage, emptied in on the driveway — and it was only at the bin that the cap caught your eye. Right off High Street is no less likely from any other place.
The upshot: no miles since leaves it almost as good to finding it at the petrol pump. AdBlue doesn't mix with diesel; it sinks to the bottom of your tank and waits there. Overnight does not change that.
Keep your keys in the house tonight — otherwise a person might take it away at breakfast — and call us. Bonhunt Water or Newport: whichever your driveway is, that is where it gets emptied. The pumping kit works quiet enough that it won't wake the street at night.
Drove off with AdBlue in a diesel around Newport?
A short way after topping up, the motor started misbehaving: roughness, smoke, less power, lights on your dash. Anywhere on Elephant Green or heading to Cambridge — under 25 miles away.
What it means: the system has pulled the AdBlue in. Mileage decides how deep it goes: filter and lines to begin with, then the injection pump and every injector. More miles, more starts: further it travels.
Your move: pull up anywhere sensible, then switch the motor off. Service stations farther on can wait: on the M11, under a mile out of Newport, use the first junction. It will not have cleared, so there's no sense starting it again to check. Call us and say how far you went.
A hire or company car with AdBlue in the wrong tank?
You've only driven this vehicle a week. Unknown to you, the AdBlue and diesel fillers sit next to each other here — not like your own vehicle, which has no AdBlue or keeps it elsewhere. Wherever you happen to be in Essex, any motorist could slip up.
Meaning? Whichever applies above counts too — run or unrun — and one extra step. The owner frequently has to approve the work, under plenty of hire and fleet agreements.
Next: phone the hire company or your fleet manager first, then us — settling it before our arrival is quicker. Hanging on for a reply at the car park outside Newport (Essex), or near St Mary the Virgin, Newport? Leave your engine off meanwhile.
Newport: unsure whether it was AdBlue in the diesel tank?
Occasionally the fair answer is "I think so". What cap came off, you can't recall; but the bottle weighs lighter than expected, and ammonia hangs by the filler. Possibly it happened in a hurry at the school gates at Newport Primary School, or on a friend's drive in Widdington.
Put simply: spillage near your filler does your engine unharmed. In your diesel tank, however, AdBlue damages it. Starting the vehicle won't tell you which, and if there is AdBlue in that tank it will suck it in.
Assume it was put in, and don't turn your engine. Checking a tank that proves clean is better than draining one once it's been run — so ring then tell us what you saw.
The common ground in every Newport AdBlue drain
Whichever scenario you are in, the job starts the same way. Filling station, driveway, The Coach & Horses's car park or a street beside Newport Village Hall — our van comes to your car, and three questions follow: which fluid, which quantity, and whether it ran. Your price comes on the call, before a van leaves, and the answers shape the job.
A thorough flush comes after this drain. With petrol it's standard; with AdBlue it's essential, since deposits form and certain metals are attacked, and none of it rinses away unaided. Next comes the fuel filter — flushed, or swapped where needed — followed by clean diesel, and a test of your car. Where the engine has not been started, expect roughly half an hour on site, for most cases.
Lastly, our technicians start it. Before our technicians head off, it is tested to make sure it runs properly on fresh diesel. If it's caught soon, the car very seldom has permanent damage, and the whole job takes place where it is. Nothing is paid upfront, settlement happens on the day, and you get what the insurer wants: an engineer report plus a VAT invoice. Check your insurance while we're en route: misfuelling cover comes built into plenty of policies.
About Newport, for a moment
Newport is a village in Essex, situated on the banks of the River Cam, with Bonhunt Water nearby. Newport sits at an elevation of 61 metres, close to the villages of Norton End and Wendens Ambo. Newport has a mix of housing types, but semi-detached homes are predominant in the village. Newport is located near the city of Cambridge, which is 15.8 miles away, and is also within commuting distance of London, at 36 miles to the southwest.
AdBlue drains around Newport and across Essex
Newport is a village, and the same vans that cover it work the towns around it too, Norton End and Wendens Ambo among them, across the CB postcode area. Quickest of all: a CB11 3 postcode for where you stand.
No moving is needed, be it stopped in the centre of Newport or on a layby en route to The Cloister, so leave it where it is. Draining is done right there. Guessing won't help beside St Helen's (former leper chapel), Wicken Bonhunt, on a border or anywhere awkward to describe; phone and ask.
The one-line version
Unstarted? Leave it off then phone. Already run: stop, switch off then call. Either way, Petrol in Diesel takes it from there in Newport and anywhere across Essex on 0333 366 0103.