Norton Hill: AdBlue in the Diesel Tank? Find Your Situation
Has your motor run since the AdBlue was put in? That one point decides almost everything else from here. Anywhere your car stands — Shepherds Port, Norton Hill — don't run a motor that has not run yet. Leave the motor and the ignition off and phone 0333 366 0103; it is normally a drain and a thorough flush, done where the car is in Norton Hill. Already run? Pull over when you safely can, then switch everything off. A bigger job, then, yet the same first move.
Anywhere in Norfolk it took place, one of the cases below fits yours.
On a Norton Hill forecourt with AdBlue in a diesel
You're at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Perhaps you are at the Lavender Hill Service Station, maybe at the Tesco Fuel, possibly somewhere else around Norton Hill.
In short: no better spot to be to discover it. Still inside your tank, and no fuel pulled through: that's where the AdBlue sits.
Next: resist the temptation to start it only to move away from the pump. Phone us from the forecourt after your vehicle is in a bay — the staff will help push it — then save the bottle. If it can't be shifted, it can be cleared at the petrol pump: the equipment is explosion-proof and safe on a busy forecourt.
AdBlue in the diesel tank on a Norton Hill drive?
For days the dashboard had been warning you. A bottle from the garage, emptied in at the driveway — and it was only by the bin that the cap got your eye. It occurs on drives just off Lynn Road as regularly as anywhere.
What it means: if you haven't driven since, this is almost as good as the forecourt. Being reluctant to blend, AdBlue drops low inside that tank and stays. One night parked changes none of that.
Your move: the keys in the house, and so no one takes your car off at breakfast. Then, phone. Our engineers drain the vehicle on your driveway, whether that is around Norton Hill or out in Snettisham. Even at night, the pumps are quiet enough for a driveway.
On the road around Norton Hill with AdBlue in a diesel
A mile or two after topping up, your motor started misbehaving: rough running, smoke, lost power, warnings on the dash. Old Church Road, say, or the route towards Ely — a run of under 50 miles.
Meaning? Your pump has sucked the AdBlue up. The injection pump and each injector get it as well on a bigger trip, after the fuel filter and pipework have had it. More miles, more starts: further it goes.
Next: find a safe place, stop, and turn your engine off. On the A1(M), under 50 miles from Norton Hill, that means the next junction, not the services further on. Starting it again to check achieves nothing — AdBlue never clears on its own. Call us and say how far you went.
AdBlue in the wrong tank: hire, lease and company motors
It is a motor you have had for a week. The AdBlue filler is right next to the diesel one, which you didn't know, because your own motor either has no AdBlue or keeps it somewhere else. It can happen to anyone, anywhere in Norfolk.
What it means: the same as the scenarios above, depending on whether it has run, with one more stage. Any work on your car frequently requires the owner's go-ahead under hire or fleet terms.
What to do: ring the hire firm or your fleet manager first, then us. That is quicker settled before we get there than after. If you are stuck in the car park at Kings Lynn, or by Snettisham, whilst you wait for an answer, leave the car off.
Not sure it was AdBlue in the diesel tank, Norton Hill?
At times, "I think so" is the most anyone can honestly say. Too light, the bottle; a trace of ammonia near your filler; no clear memory of the cap. Sound familiar? Maybe at a friend's drive in Heacham, or rushing by Snettisham Primary School at the school run.
The point: your engine is not hurt by some AdBlue spilled on the outside. In your diesel tank, however, AdBlue harms it. If there is AdBlue in the tank, turning on the car would suck it in, and it wouldn't tell you which either.
Next: act as though it got in, and keep the motor off. Describe what you saw on your phone. A clean tank checked is a happier result than a run one drained.
Each AdBlue drain around Norton Hill shares these steps
Whatever the case, a single opening is used. Our engineers come to your car, whether it is on a forecourt, a drive, the car park at Queen Victoria or a side street near Saint Mary, and ask three things: what went in, about how much, and whether your motor has been run. Those answers decide the work, and you hear the price by phone, before anyone heads out.
A thorough flush follows this drain. With petrol it's routine; with AdBlue it is essential, because crystals form and some metals are attacked, and none of it washes out unaided. Next comes the filter — flushed, or replaced when needed — then fresh diesel, and a test of your vehicle. Not started? Then about half an hour on site covers most jobs.
We fire it up last. Our check that it runs smoothly on fresh diesel comes before our engineers go. Permanent damage is very unusual when it is caught early, and the entire job is done where the car is. For your insurer: the engineer's report and the VAT invoice. For you: payment that day, nothing upfront. Worth knowing: lots of insurers offer misfuelling cover, and so a check of your policy while we travel pays.
About Norton Hill itself
Norton Hill is a suburban area located in the coastal region of Norfolk, with an elevation of approximately 17 metres above sea level. Norton Hill sits near the towns of Snettisham and Ingoldisthorpe, and is characterized by its predominantly detached housing stock. Norton Hill is situated near the coast, providing residents with access to coastal amenities and scenery. Norton Hill is also within driving distance to the city of Ely, which is approximately 34.7 miles away.
AdBlue drains across Norfolk, Norton Hill included
Southgate and Ingoldisthorpe have the same vans as Norton Hill, a residential suburb, plus other towns over PE postcodes. Quickest of all: a PE31 7 postcode for your location.
Whether the vehicle is on a lay-by on the way to Frogpits Wood or in a car park in the middle of Norton Hill, it doesn't need to shift. Draining is done right there. Ring and ask instead of guessing if you're close to Saint Mary's Church Hall, near a boundary, or anywhere tricky to explain.
Your situation, summed up
Not run yet: keep the vehicle off and call. Started already? Pull over, turn off, ring. Petrol in Diesel takes over the rest whichever case, across Norton Hill and Norfolk, on 0333 366 0103.