AdBlue in the Diesel Tank in Old Benwell, and What to Do Next
Has the engine turned over since the AdBlue got in? That one question settles almost everything else from here. Out in Fenham or here around Old Benwell, an unrun motor must stay unrun. Ring 0333 366 0103 with the ignition and motor still off. In Old Benwell, such a case is typically emptied and flushed where it stands. If it has run, stop as soon as it is safe and switch off. A larger job, yes, but the same first move.
Find the scenario below that matches yours, wherever across Tyne and Wear it happened.
At the petrol pump around Old Benwell: AdBlue in a diesel
Imagine it: standing by the petrol pump, gripping the nozzle, you spot the filler you took off was not the right one. Somewhere in Old Benwell, then — BP, Esso, or somewhere else close by.
What it means: this is the best place to find out. The AdBlue is in your tank and nowhere else. Nothing has drawn it in.
Your move: keep out of the driver's seat, even if the pump needs clearing. Phone us from the forecourt once your car is in a space — the attendants will help roll it — and keep the receipt. Draining it there at the pump is possible when it can't be shifted, since the equipment is explosion-proof.
At home around Old Benwell with AdBlue in the diesel tank
For days the dash had been nagging you. Picked up a container, poured it in at home, recycled the empty — and only then looked at the cap a second time, too late. Driveways close to Betts Avenue get it as much as any other street.
What it means: if you haven't driven since, this is nearly as good as the forecourt. Diesel and AdBlue stay separate: the AdBlue settles to the floor of the tank and stays there, however long the night.
Your move: keys in the house, so nobody takes your car anywhere first thing. Then, phone. Your drive is where it gets drained, be it around Old Benwell or Scotswood. Late-night clears outside a house are fine: the pumps are low-noise.
AdBlue in a diesel and already driving in Old Benwell?
Filled up, pulled away, and before long the engine was running roughly, blowing smoke, down on power, or lighting up the dash. Possibly it was on Bramble Dykes, maybe on the way out towards Newcastle upon Tyne, under 3 miles away.
The upshot: the system has drawn AdBlue in already. The injection pump and every injector see it too on a longer run, once your filter and lines have had it. More driving, more starts: further it travels.
Do this: pull up anywhere safe, then turn your motor off. Leave at the next junction — not the services further along — if you're on the Central Motorway East, under 3 miles from Old Benwell. Restarting it to test gets nothing — AdBlue never clears on its own. Let us hear the distance covered as you call.
A hire or company car with AdBlue in the wrong tank?
It's a motor you have had for a week. Unknown to you, the two inlets sit next to each other here — unlike your own vehicle, which has no AdBlue or stores it elsewhere. It can happen to anyone, anywhere across Tyne and Wear.
The point: exactly as above, split by whether it ran, only with an added stage. The owner often has to approve the work, under many hire and company agreements.
Sorting it before we arrives is faster, so phone the rental company or your fleet manager, and then us. Hanging on for a reply at the car park at Metrocentre, or beside St Johns? Leave your car off meanwhile.
Unsure about AdBlue in your diesel tank around Old Benwell?
Occasionally the fair answer is "I think so". The bottle is lighter than it should be, there's a faint smell of ammonia round your filler, and you cannot remember which cap you took off. Maybe it happened in a hurry at the school gates at Bridgewater Primary School, or on a friend's drive in Bells Close.
Put simply: a spill near your filler leaves your engine unharmed. A diesel tank with AdBlue inside is another story. Any AdBlue in your tank would be sucked in by turning on the car, and the start wouldn't settle which it is in any case.
Do this: act as though it did, and never start the motor. Tell us what you saw on the phone. A clean tank looked at is a happier result than a run one emptied.
What each AdBlue drain in Old Benwell has in common
Each situation gets the same opening to the job. Wherever your car is — Fox and Hounds's car park, a street beside Broadmead Way Evangelical Church, a drive, a forecourt — our van arrives and asks about the liquid, the amount, plus if your motor has turned over. On the phone, ahead of anything else, you hear the quote, and those answers shape the job too.
AdBlue crystallises and is corrosive to certain metals in fuel systems, and so it does not wash out on its own; that's why a full flush, after the drain, matters far more with AdBlue than with petrol. Then is the fuel filter — flushed, or swapped when needed — then clean diesel, and a test of the car. If the motor has not run, the majority of jobs take about half an hour once we're there.
The final step is starting the engine. Our check that it runs smoothly on new diesel comes before our engineers head off. Permanent damage is very unusual if it is noticed quickly, and the entire job is done where the car is. Payment comes that day, never upfront. For your insurer, you get a VAT invoice plus a report from the engineer. It is worth remembering: many insurers offer misfuelling cover, and so a check of your documents while we travel pays.
About Old Benwell itself
Old Benwell is a suburban area located inland in Tyne and Wear, sitting at an elevation of 92 metres near the city of Newcastle upon Tyne. Old Benwell is characterized by its semi-detached housing and is situated close to nearby places such as Scotswood and Benwell. Old Benwell is approximately 2.7 miles from Newcastle upon Tyne and around 247.9 miles from London.
AdBlue drains across Tyne and Wear, Old Benwell included
Being a residential suburb, Old Benwell shares its vans with the surrounding towns — Paradise, Benwell — all the way through NE postcodes. A postcode starting NE15 6 is the quickest way to tell us where you are.
No towing is required, be it stopped centrally in Old Benwell or on a layby heading to Hodgkin Park, so leave it where it is. The drain is done on the spot. If you're somewhere hard to explain, close to St Joseph's Benwell or close to a boundary, ring and ask instead of guessing.
Your situation, in one line
Not run yet: keep it off and call. Run by now: pull over, power down, ring 0333 366 0103. Petrol in Diesel handles the rest, in Old Benwell or anywhere in Tyne and Wear.