AdBlue in the Diesel Tank in Pontywaun, and What to Do Next
One thing counts above all when AdBlue is in a diesel tank, and it is whether your engine has been started since. If it has not, keep it that way, whether your car is around Pontywaun itself or out in Glenside. Switch nothing on, ring 0333 366 0103, then expect a thorough flush after a drain, done right where your vehicle sits around Pontywaun. Where the engine has run, stop somewhere safe first, then switch it off. A larger job, then, yet the identical first move.
Compare what happened to a situation from the list below, anywhere across Caerphilly you are.
AdBlue in a diesel on a Pontywaun forecourt
You are at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Be it Texaco, Tesco or somewhere else around Pontywaun, the situation is the same.
The point: of every spot to find out, this is the best. Nothing has pulled it through, and so the AdBlue stays just in the tank.
Do this: keep out of the car, even if the queue needs freeing. Have the staff to lend a hand rolling it into a bay, hold on to the bottle, then ring us from there. Can't move it by the pump? Explosion-proof equipment keeps a live forecourt safe, so we can drain the vehicle where it is.
AdBlue in your diesel tank on a Pontywaun drive?
The warning light had been on for days. Only by the recycling, the empty bottle in hand, did you glance back at the cap you had opened on the drive. Drives near Twyncarn Road see it as much as anywhere.
The upshot: zero miles since makes this nearly equal to finding it at the pump. Diesel and AdBlue keep apart: the AdBlue drops to the base of the tank and stays put, however long the night.
Next: prevent an early drive by keeping your keys in the house, then ring us. In Cwmcarn or right here in Pontywaun, the draining is done on your driveway. Our pumping kit works quietly enough that it won't wake the street at night.
Pontywaun: set off with AdBlue in a diesel?
Filled up, pulled away, and soon your motor was turning roughly, blowing smoke, losing power, or lighting up your dash. Cwmcarn Forest Drive, say, or the way to Newport — a trip of under 10 miles.
In short: the AdBlue has been pulled through the fuel system. Distance sets how far it goes: filter and lines to begin with, then the high-pressure pump and each injector. More miles, more restarts: further it goes.
Next: pick a sensible place, pull in, then turn the engine off. Pontywaun lies under 10 miles from the M4; there, come off at the next junction instead of pushing on for the services. It will not have cleared, and so there is no sense starting it again to find out. Roughly how far had it go? Say so when you phone.
AdBlue in the wrong tank of a hire, lease or company car
It is a vehicle you have had for a week. On your own car, AdBlue is missing or somewhere else. On this one, its cap is right next to the diesel inlet — a surprise to you. Anywhere you are across Caerphilly, any driver can slip up.
What it means: the same as the scenarios above, depending on whether it has run, with one more step. Plenty of rental and fleet agreements require the owner's approval before repairs.
Your move: rental firm or your fleet manager to begin with, us next, because sorting it early saves time. If you're stuck in the car park at Crosskeys, or by Cwmcarn Institute & Village Hall, whilst you wait for an answer, leave your car off.
AdBlue in the diesel tank? Not sure, in Pontywaun
Now and then, "I think so" is all anyone can truthfully say. What cap was taken off, you cannot say; but the bottle feels lighter than it ought to, and a whiff of ammonia hangs by your filler. Maybe on a friend's drive in Abercarn, or in a rush outside the local primary school on the school run.
The point: your engine isn't harmed by a little AdBlue spilled around the filler. The diesel tank with AdBlue inside is a different story. If there is AdBlue in that tank, starting the vehicle would pull it in, and it would not tell you which either.
Next: act as though it got in, and keep the motor off. Call us and explain what you saw; we would rather check a tank that turns out clean than drain one that has already been run.
The common ground in every Pontywaun AdBlue drain
Whichever scenario you are in, this job starts the same way. We come to the car, whether it's on a forecourt, a drive, the car park at The Castle Inn or a side street near Cwmcarn Forest Drive Visitor Centre, and ask three things: what was put in, roughly how much, and whether the engine has run. The price is given over the phone, before a van leaves, and those replies shape the work.
Then the tank is drained and your system flushed thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it does not rinse out on its own. Next comes your filter — cleaned, or swapped when necessary — then clean diesel, and a test of your vehicle. If your engine hasn't run, most jobs take about half an hour once we are there.
Finally, our technicians start the engine. With clean diesel in, it runs while our technicians check it's running correctly, and then we head off. Lasting damage is very uncommon when it is spotted early, and the entire job is done where the car is. For your insurer: the engineer's report and the VAT invoice. For you: payment on the day, nothing in advance. Many insurance policies include misfuelling, so look at yours as we head over.
About Pontywaun
Pontywaun is a suburban area in Caerphilly, situated on the banks of a river at an elevation of around 85 metres. Pontywaun lies close to the nearby communities of Cwmcarn, Black Vein, and Crosskeys, and is approximately 6 miles from Newport. Pontywaun has a mix of housing types, but is predominantly characterised by terraced homes. Pontywaun is located within commuting distance of major cities, including Newport and Cardiff, and is around 129 miles from London.
Pontywaun and Caerphilly: AdBlue drains across the area
Pontywaun is a residential suburb, and the same teams that cover it work the places around it too, Black Vein and Crosskeys among them, across the NP postcode area. A postcode starting NP11 7 is the quickest way to tell us where you are.
Stopped en route to Cwmcarn Memorial Gardens, or bang in the heart of Pontywaun, the vehicle stays where it is — there's no need to move it anywhere. Where it stands, that's where it gets emptied. Guessing doesn't help beside Abercarn Library, close to a border or anywhere hard to pin down; phone and ask.
In one line: your situation
Motor not started: ring, and leave it switched off. Already run: stop, switch off then ring. Either way, Petrol in Diesel takes it from there in Pontywaun and anywhere in Caerphilly on 0333 366 0103.