What Now? AdBlue in the Diesel Tank in Portland Port
Has the engine turned over since the AdBlue went in? That single point decides nearly everything else from here. Not started yet? Then leave it like that, whether the car is — Portland Port or Grove. Keep nothing on, ring 0333 366 0103, and expect a proper flush after a drain, done right where the car stands around Portland Port. When your motor has been run, stop safely first, then turn it off. Step one remains unchanged, even though the job grows.
Find the scenario below that matches yours, wherever around Dorset it happened.
AdBlue in a diesel on a Portland Port forecourt
You're at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. It could be the Shell, or perhaps the Esso, or a different forecourt in Portland Port.
What it means: this is the best spot to find out. Nothing has drawn it in, so the AdBlue sits just inside your tank.
What to do: don't get back in and fire it up to clear the pump. A few jobs: a shove into a bay with the attendants helping, the bottle saved, and a ring to us from where you stand. Can't move the car by the pump? Our explosion-proof kit keeps a live forecourt safe, and so it can be drained where it is.
AdBlue in your diesel tank at home around Portland Port
On the dash, a warning had shown for days. Only by the recycling, the empty bottle in your hand, did you look back at the cap you'd used at the drive. It takes place on drives just off Canteen Road as often as anywhere.
Meaning? Provided your car hasn't moved since, it is second to the forecourt case. On the floor of that tank is exactly where AdBlue waits, since it will not mix with diesel — and a night passing changes no difference.
Keep the keys in the house tonight — or a person might drive it away at breakfast — and phone us. In Castletown or here in Portland Port, the drain happens on your driveway. The equipment works quietly enough not to disturb the neighbours at night.
Drove off with AdBlue in a diesel in Portland Port?
A short way after filling up, your engine started playing up: roughness, smoke, lost power, lights on the dash. Possibly it was on Old Depot Road, possibly on the way out towards Salisbury, under 50 miles away.
The upshot: your system has pulled AdBlue in by now. Through your filter, through the lines, and — the further the distance — on into the injection pump and each injector. It goes deeper with each mile covered and every restart.
Pull in safely — that's the first step — then turn everything off. Leave by the next junction — not the services beyond — if you are on the M5, under 50 miles from Portland Port. Restarting it to test achieves nothing — AdBlue never clears on its own. Ring us and say how far you went.
AdBlue in the wrong tank of a hire, lease or company car
It's a motor you have had for a week. Your own motor either has no AdBlue or puts it somewhere different, and so no one told you the AdBlue inlet sits just beside your diesel. Across Dorset, no one is immune.
Put simply: an extra stage on top of the cases above, which turn on if it has run. The owner frequently needs to approve any work, under many rental and company contracts.
What to do: call the hire firm or your fleet manager first, then us. That is faster settled before our engineers turn up than after. Hanging on for a reply at the car park outside Weymouth, or beside The Verne Citadel? Keep the engine off meanwhile.
AdBlue in your diesel tank? Not sure, in Portland Port
At times, "I think so" is the most you can truthfully say. Which cap came off, you cannot say; but the bottle weighs less than expected, and ammonia lingers by the filler. The gates of St George's Foundation Primary School in a hurry, say, or a friend's driveway out in Easton.
The point: the motor is not hurt by a little AdBlue spilled on the outside. AdBlue inside the diesel tank does. If there is AdBlue in that tank, firing up your car will draw it in, and it wouldn't tell you which either.
What to do: treat it as if it was put in. Don't fire it up. Phone and give the details: we'd sooner confirm a clean tank than drain one after the motor has run.
What every AdBlue drain around Portland Port has in common
No matter the situation, one start applies. Forecourt, drive, The Albert's car park or a street beside Castletown D-Day Centre — our van reaches the vehicle, and three answers come next: which fluid, what quantity, and whether it ran. Those answers decide this work, and you hear the price by phone, before anybody sets off.
Then the tank is emptied and the system cleaned thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, and so it doesn't rinse out on its own. The fuel filter is flushed, or replaced where it needs to be; fresh diesel goes in; and your car is tested. Never started? In that case about half an hour on site covers most jobs.
Our technicians start the engine last. Our technicians make sure it runs smoothly on clean diesel before we go. If it is noticed soon, the car very rarely has long-term damage, and the entire job happens where it is. Paying is that day, never upfront. For the insurer, you get a VAT invoice and a written report from the engineer. Check your insurance while we're en route: misfuelling cover comes built into plenty of policies.
About Portland Port
Portland Port is a small suburban area situated on the Isle of Portland in Dorset, with a population of around 860 people. Portland Port sits at a low elevation of 8 metres, close to the sea and near the villages of Castletown and Fortuneswell. Portland Port is characterized by its predominantly flat housing stock, which reflects its coastal location and history of development. Portland Port is located near Chiswell, another nearby settlement on the Isle of Portland.
Portland Port and Dorset: AdBlue drains across the area
Portland Port is a residential suburb, and the same teams that cover it work the towns near it too, Fortuneswell and Chiswell among them, across the DT postcode area. A postcode starting DT5 1 is the quickest way to tell us where you are.
Parked en route to Victoria Gardens, or right in the centre of Portland Port, the car stays where it is — there is no need to shift it at all. The drain is done right there. If you are somewhere hard to explain, near Fancy's Family Farm or close to a border, ring and ask instead of guessing.
Your scenario, in one line
Motor not started: ring, leaving it switched off. Already run: stop, switch off and ring. Either way, Petrol in Diesel takes it from there in Portland Port and anywhere across Dorset on 0333 366 0103.