Poulner: AdBlue in the Diesel Tank? Find Your Situation
All of that hinges on one detail: if the engine has started after the AdBlue went in — more than anything else. Wherever your vehicle is — Forest Corner, Poulner — don't start a motor that has not run yet. Usually that is draining and thoroughly cleaning it right there in Poulner — and so leave the key and engine off and ring 0333 366 0103. Already started? Pull over once you safely can, then turn it off. The job is bigger, but the first stage is the same.
Further down: the situations our technicians see, wherever across Hampshire. Choose the one that fits.
AdBlue in a diesel on a Poulner forecourt
The cap you unscrewed was the wrong one — and you only notice it as you are standing at the petrol pump, bottle or the nozzle in hand. Possibly you are at the Esso, maybe at the Texaco, maybe somewhere else in Poulner.
The upshot: of every spot to notice, the forecourt is the best. Nothing has drawn it in, and so the AdBlue stays only inside your tank.
What to do: do not get back in and fire it up to clear the pump. Three jobs: a shove into a bay with the staff assisting, the bottle saved, and a call to us from where you stand. Can't move the vehicle by the pump? Explosion-proof kit makes a busy forecourt sensible, and so we can drain the vehicle where it is.
Poulner, at home: AdBlue in the diesel tank
Days had gone by with the warning light on. Bought a bottle, poured it in outside the house, recycled the empty — and at that point looked at the cap a second time, after the fact. It occurs on drives just off Somerville Road as commonly as anywhere.
What it means: if you haven't driven since, this is almost as good as the forecourt. Being unable to mix, AdBlue settles low inside your tank and stays. One night parked changes none of that.
Next: stop any early move by putting the keys indoors, then phone us. Your drive is where it is drained, whether around Poulner or North Poulner. Even at night, our pumps are quiet enough for a driveway.
Poulner: drove off with AdBlue in a diesel?
A mile or two after topping up, the engine started misbehaving: roughness, smoke, less power, warnings on the dash. Maybe heading for Salisbury, under 25 miles away, or just along Whitehart Fields.
The point: the system has drawn AdBlue through already. Through your filter, through the pipework, and — the further the distance — on into the high-pressure pump and each injector. Each mile and each restart takes it further.
Next: pick a safe place, stop, and switch the engine off. Service stations farther on are too far: from the M27, under 10 miles out of Poulner, take the first junction. Starting it again to check gets nothing — AdBlue never clears itself. Roughly what distance had it go? Say so when you phone.
AdBlue in the wrong tank of a hire, lease or company car
It's a car you have had for a week. On your own vehicle, AdBlue is missing or somewhere else. On this one, its inlet is right by the diesel inlet — news to you. Anyone, wherever around Hampshire, might make the same.
The point: just as above, divided by if it ran, but with an added stage. Plenty of hire and company agreements want the owner to approve work on the car.
Settling it before the van turn up is quicker, and so phone the rental company or your fleet manager, then us. If you are stuck in the car park at Hinton Admiral, or by St John the Baptist, while you wait for an answer, leave the vehicle off.
Poulner: unsure if it was AdBlue in the diesel tank?
At times the fair answer is "I think so". A faint ammonia whiff hangs around your filler, the bottle feels too light, and which cap came off is hard to recall. A hurried top-up by the gates of Poulner Infant School and Nursery, or a visit to a friend in Hightown: either fits.
The upshot: the engine is not harmed by a little AdBlue spilled around the filler. AdBlue inside the diesel tank does. Any AdBlue in that tank will be drawn in by firing up your car, and the start would not settle which it is in any case.
Your move: behave as if it got in, and don't start the engine. Tell us what you saw on the phone. A clear tank checked is a happier outcome than an already-run one emptied.
Each AdBlue drain around Poulner shares these steps
The work opens the same way, whichever your case. Forecourt, driveway, The White Hart's car park or a street beside Ringwood Health and Leisure — the van comes to the car, and three answers follow: which fluid, which quantity, and whether it has run. The price comes on the call, before a van leaves, and the replies shape the work.
Then that tank is drained and the system purged thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it doesn't rinse out on its own. Then comes the filter — flushed, or swapped when necessary — then clean diesel, and a test of the car. The majority of unrun cars are a half-hour visit after the moment our technicians get there.
Firing it up comes at the end. Before we leave, it's tested to be sure it runs smoothly on new diesel. The entire job is done where your car is, and when it's noticed soon, permanent damage is very unusual. Paying is on the day, never upfront. For your insurer, you get a VAT invoice and a report from the engineer. Check your insurance before we arrive: cover for misfuelling comes included in plenty of policies.
About Poulner, briefly
Poulner is a suburban area in Hampshire, situated inland at an elevation of 23 metres, with a mix of detached housing and local amenities. Poulner lies near the villages of North Poulner, Hangersley, and Blashford, and is approximately 15 miles from the city of Salisbury. Poulner is also within commuting distance of larger cities, being around 84 miles from London. Poulner has a population of around 4957 residents.
AdBlue drains across Hampshire, Poulner included
Poulner is a residential suburb, and the same vans that cover it work the towns around it too, Hangersley and Blashford among them, across the BH postcode area. Your whereabouts comes clearest from a postcode that starts BH24 1.
Whether the car is on a lay-by on the way to White's Copse or in a car park in the middle of Poulner, it does not need to shift. Where it stands, that's where it is emptied. If you are somewhere hard to describe, near Carvers Clubhouse or close to a border, ring and ask rather than guessing.
Your scenario, summed up
Motor not started: phone, leaving it switched off. Already run: stop, switch off then ring. Either way, Petrol in Diesel takes it from there in Poulner and anywhere across Hampshire on 0333 366 0103.