AdBlue in the Diesel Tank in Rhiw: What Now?
Has the motor turned over since the AdBlue went in? This single question decides nearly everything else from here. Over in Kendon or here around Rhiw, an unstarted motor must stay unrun. Leave your engine and the ignition off and phone 0333 366 0103; it's usually a drain and a thorough flush, done where the vehicle is in Rhiw. If it's run, stop as soon as it is safe and switch off. It's a larger job, though step one doesn't change.
Further down: the situations our technicians meet, anywhere around Caerphilly. Pick the one that fits.
Rhiw forecourt: AdBlue in a diesel at the pump
Picture it: standing by the pump, gripping the bottle, you spot the filler you took off wasn't the correct one. It could be the Texaco, or the another forecourt nearby, or a different station around Rhiw.
What it means: this is the ideal place to find out. Still inside your tank, and nothing drawn through: that's where the AdBlue is.
Clearing the petrol pump is no reason to start it — so do not get back in. Ask the staff to help you push the vehicle into a parking spot, keep your receipt or the bottle, then phone us from the forecourt. If it can't be shifted, it can be drained at the petrol pump: the equipment is explosion-proof and safe on a working forecourt.
At home in Rhiw with AdBlue in your diesel tank
For days the dashboard had been warning you. A bottle bought at the shop, tipped in on the drive — and it's just at the recycling that the cap got a second look. Just off Rhiw Farm Crescent is no different from any other place.
Meaning? As long as the car hasn't been driven since, it is close to the pump case. On the bottom of that tank is where AdBlue waits, because it will not mix with diesel — and a night passing changes no difference.
What to do: leave your keys inside the house so nobody moves the car in the morning. Then ring. Your drive is where it gets drained, whether around Rhiw or Millbrook. Late-night clears outside a house are fine: the pumps are quiet.
Set off with AdBlue in a diesel in Rhiw?
Filled up, pulled away, and before long the motor was turning roughly, smoking, down on power, or flashing up the dash. Kendon Road, say, or the way to Newport — a run of under 10 miles.
What it means: the system has drawn the AdBlue in. The high-pressure pump and each injector see it too on a bigger trip, once your filter and pipework have it. Every restart, like every mile, pushes it on.
Pull in safely — that is the next job — then switch it off. On the M4, under 10 miles from Rhiw, that means the next exit, not the services further on. Starting it again to test achieves nothing — AdBlue doesn't clear on its own. Phone, saying what distance your car went.
AdBlue in the wrong tank: hire, lease and company vehicles
You have just driven the car a week. On your own vehicle, AdBlue is absent or elsewhere. On this one, the cap is right next to your diesel cap — news to you. It can happen to anyone, anywhere in Caerphilly.
Meaning? Whatever applies above counts here — run or not — plus one further step. Any work on the car often needs the owner's go-ahead under hire or fleet agreements.
Next: ring the hire company or the fleet manager first, and then us — sorting it before our arrival is faster. If you are stranded in the car park at Newbridge, or by Swffryd Community Centre, whilst you wait for an answer, leave the vehicle off.
Rhiw: unsure if it was AdBlue in the diesel tank?
Truthfully, the best answer might be that you think so. Which cap came off, you cannot recall; meanwhile the bottle feels less than it ought to, and ammonia lingers by the filler. The gates of the local primary school in a rush, perhaps, or someone's drive out in Swffryd.
What it means: a little spilled about your filler does no damage to your engine. A diesel tank with AdBlue in it is another story. You can't tell which by turning the key, and doing so would draw in any AdBlue that is in the tank.
Take it that it got in, and don't turn the engine. Call us and describe what you saw; we'd rather check a tank that turns out free of AdBlue than drain one that has already been run.
The common ground in each Rhiw AdBlue drain
Whichever scenario you are in, this job starts the same way. Filling station, driveway, The New Forge's car park or a street by Victory Church Swffryd — the van comes to the vehicle, and three answers follow: which liquid, which amount, and whether it ran. Your price is given over the phone, before a van leaves, and the replies set the job.
AdBlue forms crystals and eats at certain metals in fuel systems, so it does not rinse out on its own; that is why a full flush, after the drain, matters much more with AdBlue than with petrol. Then is the fuel filter — cleaned, or replaced where needed — then fresh diesel, and a test of the car. Where your motor hasn't run, expect roughly half an hour once we arrive, for most cases.
Last, our technicians start the engine. With new diesel in, it runs while our technicians check it is running smoothly, and then we go. Our technicians do the whole job where your car is, and permanent damage is very unusual if it has been spotted early. Payment comes that day, never in advance. For your insurer, you get a VAT invoice plus a report from the engineer. Check your insurance before we're en route: misfuelling cover is built into plenty of policies.
About Rhiw itself
Rhiw is a suburban area in Caerphilly, situated on the riverside at an elevation of 196 metres. Rhiw lies near the communities of Millbrook, Treowen, and Crumlin, and is approximately 9 miles from Newport. Rhiw has a population of around 1380 people, predominantly living in terraced housing. Rhiw is located in a region of south Wales, within commuting distance of major cities.
Rhiw and Caerphilly: AdBlue drains across the area
Over NP postcodes, the vans serving Rhiw — a residential suburb — work nearby towns too, Treowen and Crumlin among them. The whereabouts comes clearest from a postcode that starts NP11 3.
Stopped heading to Craig Swffryd, or bang in the centre of Rhiw, the car remains put — there's no need to shift it at all. Draining is done on the spot. Awkward to explain? By Horeb Chapel or a county line? Asking beats guessing, so ring.
Your scenario, summed up
Motor never started: phone, leaving it alone. Started by now? Pull over, switch off, phone. Petrol in Diesel handles the remainder whichever it is, across Rhiw and Caerphilly, on 0333 366 0103.