What Now? AdBlue in the Diesel Tank in Roseacre
All of it hinges on one detail: if your motor has been run after the AdBlue was added — far more than anything else. If it has not, keep it that way, whether the car is in Roseacre itself or out in Grove Green. Phone 0333 366 0103 with your ignition and motor both off. Across Roseacre, such a case is generally drained and cleaned where it stands. If it has run, stop as soon as it is safe then switch off. It's a bigger job, yet stage one does not change.
Below: the cases we meet, anywhere across Kent. Pick the one that fits.
Roseacre forecourt: AdBlue in a diesel at the pump
Imagine it: stood by the pump, holding the bottle, you spot the filler you took off wasn't the correct one. It might be the Shell, or perhaps the another forecourt nearby, or a different forecourt around Roseacre.
The point: of every spot to notice, the forecourt is the best. Nothing has drawn it through, so the AdBlue stays just inside that tank.
Do this: stay out of the driver's seat, however much the pump needs freeing. Ask the attendants to help you roll the vehicle into a parking space, keep the till receipt or the bottle, then ring us from the forecourt. Can't move it by the petrol pump? Our explosion-proof kit makes a busy forecourt sensible, and so it can be drained in place.
AdBlue in the diesel tank at home around Roseacre
The warning light had been on for days. You bought a bottle, poured it in on the driveway, and only when you put the empty bottle in the recycling did you look a second time at the cap. Right off The Landway is no less likely from any other place.
Put simply: if the vehicle hasn't been driven since, it's almost as good as spotting it at the pump. As it is unable to blend, AdBlue settles low inside that tank and stays. One night parked alters nothing.
Put the keys in the house overnight — otherwise someone may take it away first thing — then phone us. Your driveway is where it is emptied, be it in Roseacre or Ware Street. The pumps are quiet enough to use outside a house after dark.
AdBlue in a diesel and already driving around Roseacre?
A mile or two after filling up, the motor started playing up: roughness, smoke, lost power, warnings on the dash. Possibly it was on The Almonds, possibly on the way out towards Southend-on-Sea, under 25 miles away.
What it means: the system has drawn the AdBlue in. The high-pressure pump and each injector get it as well on a bigger trip, after your filter and pipework have it. Each mile and each restart takes it further.
Do this: stop anywhere sensible, then switch your engine off. Exit at the next junction — not the services beyond — if you're on the M20, under a mile from Roseacre. Restarting it to test achieves nothing — AdBlue doesn't clear itself. Roughly how far had it go? Tell us when you call.
AdBlue in the wrong tank of a hire, lease or company car
You have just driven this car a week. Your own vehicle either does without AdBlue or keeps it elsewhere, and so nothing warned you the AdBlue inlet was just beside your diesel. Wherever you happen to be across Kent, any driver could slip up.
The point: exactly as above, divided by whether it ran, only with an added stage. Many hire and fleet contracts need the owner's sign-off before repairs.
Sorting it before the van turn up is faster, and so phone the hire company or your fleet manager, and then us. Leave it off while the answer comes, whether you are parked at Bearsted or near King George V Memorial Hall.
Not sure it was AdBlue in your diesel tank, Roseacre?
Now and then, "I think so" is all you can honestly say. Which cap was taken off, you cannot recall; meanwhile the bottle feels lighter than it ought to, and ammonia hangs by your filler. A rushed stop by the gates of Roseacre Junior School, or a visit to a friend in Willington: both fit.
What it means: a little spilled round the filler does no harm to the motor. AdBlue inside your diesel tank does. Firing up your car will not tell you which, and if there is AdBlue in your tank it would suck it in.
Take it that it got in, and don't start your key. Tell us what you noticed on your phone. A clear tank checked is a happier result than an already-run one emptied.
The common ground in each Roseacre AdBlue drain
Whichever situation you are in, the job starts the same way. Our technicians come to the vehicle, whether it is at a forecourt, a driveway, the car park at Butchers Block at the Bell or a side street near Weavering Village Hall, and ask three things: what got in, roughly how much, and if the motor has run. Your price is given on the call, before a van leaves, and those replies shape the job.
A thorough flush comes after this drain. With petrol it's routine; with AdBlue it is crucial, because crystals build up and certain metals corrode, and neither washes away unaided. Finally come your filter, flushed or replaced as needed; clean diesel; and a check of the vehicle. The majority of unstarted vehicles are a half-hour job from the moment we turn up.
We start the car at the end. Our check that it runs smoothly on new diesel comes before we head off. Permanent damage is very unusual when it is caught soon, and the entire job is done where the vehicle is. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. Dig out your insurance while we're en route: cover for misfuelling comes included in plenty of policies.
About Roseacre, briefly
Roseacre is a suburban area in Kent, situated inland at an elevation of around 65 metres, and is located approximately 34 miles from London. Roseacre is characterized by its predominantly detached housing stock, and is close to nearby places such as Ware Street and Weavering Street. Roseacre sits within the wider commuter belt of South East England, with Southend-on-Sea being the nearest city at around 19 miles away.
AdBlue drains around Roseacre, and across Kent too
Over ME postcodes, the vans serving Roseacre — a residential suburb — reach surrounding towns as well, Weavering Street and Bearsted included. The location is quickest from a postcode beginning ME14 4.
Centre of Roseacre or a layby near Weavering Park: either way it is, your vehicle never needs to shift at all for us. Wherever it stands, that's where it is cleared. Phone and ask rather than guess when you're by Bearsted Library, on a boundary, or anywhere tricky to pin down.
Your scenario, summed up
Engine never started: phone, and leave it alone. Run already? Pull over, switch off, phone. Petrol in Diesel handles the remainder whichever it is, in Roseacre and Kent, on 0333 366 0103.