Saxmundham: AdBlue in the Diesel Tank? Find Your Situation
All of it hinges on one detail: whether the motor has started since the AdBlue went in — far more than anything else. If it has not, keep it that way, whether the vehicle is around Saxmundham itself or out in Kelsale. Normally that means draining and properly rinsing it on the spot around Saxmundham — and so leave the ignition and engine off then ring 0333 366 0103. Where the motor has been run, pull in somewhere safe straight away, then turn it off. Step one remains unchanged, even though the work is bigger.
Match what happened to a situation from the ones below, anywhere around Suffolk you are.
AdBlue in a diesel on a Saxmundham forecourt
Imagine it: standing by the pump, gripping the bottle, you spot the filler you took off was not the right one. Whether Samkins, Shell or somewhere else in Saxmundham, the situation is the same.
The upshot: of every spot to find out, this is the best. The AdBlue is inside your tank and nowhere else. Nothing has drawn it in.
Next: avoid the temptation to fire it up just to move away from the pump. Have the staff to lend a hand rolling it to a bay, hold on to the receipt, then ring us from there. Stuck beside the petrol pump? Our explosion-proof equipment makes a busy forecourt sensible, so we can drain the vehicle in place.
At home around Saxmundham with AdBlue in your diesel tank
Several days had gone by with the warning light on. A bottle bought at the garage, emptied in on the drive — and it's only at the recycling that the cap got your eye. It occurs on drives just off South Entrance as frequently as anywhere.
Put simply: if your vehicle hasn't moved since, it's almost as good as spotting it at the pump. Diesel and AdBlue stay apart: the AdBlue settles to the base of that tank and remains put, no matter how long the night.
Keep the keys in the house overnight — otherwise someone might take it off at breakfast — and phone us. Mill Hole or Saxmundham: wherever your drive is, that's where it is emptied. Our pumping kit runs quietly enough not to disturb the neighbours at night.
On the road in Saxmundham with AdBlue in a diesel
A short way after filling up, the engine started misbehaving: roughness, smoke, lost power, lights on your dash. Church Street, perhaps, or the way to Norwich — a run of under 50 miles.
Meaning? Your pump has sucked the AdBlue in. It's been through the fuel filter and your lines and, the further you went, into the high-pressure fuel pump and the injectors. It travels further with each mile driven and each restart.
What to do: pull over where it's safe and switch off. On the M11, over 50 miles from Saxmundham, that means the next junction, not the services further on. Starting it again to test achieves nothing — AdBlue never clears on its own. Call us and say how far you drove.
AdBlue in the wrong tank: hire, lease and company motors
You've only had this car a week. Your own car either has no AdBlue or puts it elsewhere, and so nothing told you the AdBlue inlet was just next to the diesel. Across Suffolk, no one is immune.
Put simply: one extra stage on top of the situations above, and those depend on if it's run. The owner often needs to approve any work, under many hire and fleet agreements.
What to do: call the hire firm or your fleet manager first, then us. That is quicker settled before our technicians get there than after. Stranded near Saxmundam Village Sign or at the nearest station till the firm answers, your car remains turned off throughout.
Not sure it was AdBlue in the diesel tank, Saxmundham?
Now and then, "I think so" is all anyone can truthfully say. A slight ammonia smell lingers near the filler, the bottle feels too light, and which cap came off is a blur. The gates of Saxmundham Primary School in a rush, perhaps, or a friend's drive over in Sternfield.
In short: spillage round the filler leaves the engine no harm. AdBlue inside your diesel tank does. Starting the car won't tell you which, and if there is AdBlue in that tank it would suck it in.
Next: act as though it went in, and leave the engine off. Checking a tank that turns out free of AdBlue beats draining one once it's been run — so phone then describe to us what you saw.
Saxmundham: what each AdBlue drain has in common
Whichever scenario you are in, this job starts the same way. Three questions are asked once our engineers reach the car — on a filling station, a driveway, a road by Saxmundham Town Council or the car park outside Queens Head: the liquid, the amount, and whether it has run. On the phone, before anything else, you hear our quote, and those answers decide the job too.
Then your tank is cleared and the system flushed thoroughly, which matters more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it doesn't rinse out on its own. Clean diesel is put in after the filter has been flushed or replaced, and your car is finally checked. The majority of unrun cars are a half-hour job after the moment our engineers turn up.
We fire it up last. Our technicians check it runs smoothly on clean diesel before we go. The entire job is done where the car is, and if it's caught quickly, long-term damage is very rare. Nothing is paid upfront, payment is made on the day, and you receive what your insurer wants: an engineer report plus a VAT invoice. Many insurance policies include misfuelling cover, so it's worth checking yours whilst we're on the way.
About Saxmundham
Saxmundham is a small town in Suffolk, situated on the River Fromus at an elevation of around 14 metres. Saxmundham lies near the villages of Mill Hole, Carlton, and Benhall Green, and is approximately 29.9 miles from Norwich. Saxmundham has a population of around 5141 people, predominantly living in detached houses. Saxmundham is located about 84.6 miles from London, in the eastern part of England.
AdBlue drains around Saxmundham, and across Suffolk too
Carlton and Benhall Green get the same teams as Saxmundham, a riverside town, along with further places over IP postcodes. Giving us your IP17 1 postcode finds you quickest of all.
Whether the car is on a lay-by on the way to Saxmundam Sports & Recreation Club or in a car park in the middle of Saxmundham, it does not need to move. Our engineers drain it where it sits. Guessing doesn't help near The Original Factory Shop, on a county line or somewhere awkward to pin down; ring and ask.
Your situation, summed up
Engine never started: ring, leaving it switched off. Whatever line applies, Petrol in Diesel handles the rest on 0333 366 0103, across Suffolk and in Saxmundham — once you stop, turn off then ring, if it's run.