What Now? AdBlue in the Diesel Tank in Snatchwood
Has the motor run since the AdBlue was put in? That single question decides nearly everything about what comes next. Over in Prospect Place or right in Snatchwood, an unrun engine should remain unrun. Switch nothing on, call 0333 366 0103, then expect a proper flush after a drain, carried out just where your car stands around Snatchwood. If it has run, stop as soon as it is safe then switch off. A larger job, yes, but the same opening step.
Further down: the situations our technicians meet, anywhere across Torfaen. Choose the one that fits.
At the petrol pump in Snatchwood: AdBlue in a diesel
Only at this point, nozzle still in your hand, it dawns on you that the cap you took off was the wrong one, there at the petrol pump. Somewhere around Snatchwood, then — Texaco, another forecourt nearby, or somewhere else nearby.
Put simply: there is no better spot to be to discover it. Only your tank holds AdBlue; not one part past it has drawn it in.
Do this: keep out of the car, however much the pump needs clearing. Ask the attendants to help you roll the car into a parking bay, keep the receipt or the bottle, and ring us from the forecourt. Draining it right at the petrol pump is possible when it cannot be moved, because the equipment is explosion-proof.
AdBlue in your diesel tank at home around Snatchwood
For days the dashboard had been warning you. Only by the recycling, the empty bottle in hand, did you look back at the cap you had opened on the drive. Right off Pleasant Court is no different from any other place.
The point: zero driving since makes it nearly equal to spotting it at the pump. AdBlue doesn't mix with diesel; it sinks to the bottom of your tank and waits there. Overnight does not change that.
Next: prevent an early drive by keeping the keys in the house, then phone us. Your drive is where it is drained, be it around Snatchwood or Pen-twyn. Even at night, the pumps are quiet enough for a driveway.
On the road around Snatchwood with AdBlue in a diesel
Topped up, pulled away, and before long your engine was running unevenly, smoking, losing power, or flashing up the dash. Maybe it was on Snatchwood Road, maybe on the way out towards Newport, under 10 miles away.
Meaning? The pump has taken the AdBlue in. Through your filter, along the lines, and — the further the distance — deeper into the high-pressure pump and each injector. It travels further with every extra mile covered and every restart.
Do this: stop somewhere sensible, then turn the engine off. On the M4, under 10 miles from Snatchwood, that means the next junction, not the services further on. Don't restart the vehicle to see if it has cleared; it will not have. Let us hear the distance driven as you call.
A hire or company car with AdBlue in the wrong tank?
You've had the car hardly a week. The AdBlue filler is right alongside the diesel filler, which you did not know, because your own motor either has no AdBlue or keeps it somewhere else. Any driver, anywhere across Torfaen, could make the same.
What it means: the same as the scenarios above, depending on whether it has run, with one more stage. Plenty of rental and fleet agreements require the owner's approval for work.
Sorting it before the van arrives is quicker, and so phone the rental company or your fleet manager, and then us. Stranded by High Street Baptist Church or outside Pontypool and New Inn until the firm replies, the vehicle stays switched off throughout.
AdBlue in the diesel tank? Not sure, in Snatchwood
Sometimes the honest answer is "I think so". The bottle is lighter than it should be, there's a faint smell of ammonia about the filler, and you can't remember which cap you took off. Perhaps it happened in a hurry at the school gates at the local primary school, or on a friend's drive in Pentrepiod.
What it means: a little spilled around your filler does no damage to your engine. Once it is inside your diesel tank, though, it does. If there is AdBlue in that tank, starting your car will suck it in, and it would not tell you which either.
Take it that it got in, and never turn the engine. Checking a tank that proves free of AdBlue is better than draining one after it has been run — so ring and describe to us what you saw.
What every AdBlue drain around Snatchwood has in common
No matter the case, a single start is used. Three questions come when our technicians reach the car — at a filling station, a drive, a street by Ebenezer Chapel or the car park outside White Hart: the fluid, the amount, and whether the motor has run. Those answers determine this work, and you get our price on the phone, before anybody heads out.
Then your tank is emptied and your system purged thoroughly, which matters more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, and so it does not rinse out on its own. Last come the filter, flushed or replaced as needed; clean diesel; and a test of your car. Where the motor hasn't run, allow roughly half an hour on site, in most jobs.
Our technicians fire it up last. With new diesel in, it runs while our engineers check it's running properly, and then we leave. Our engineers do the whole job where the car is, and long-term damage is very rare if it has been caught early. Paying comes that day, never in advance. For your insurer, you get a VAT invoice plus a report from the engineer. Many insurance policies include misfuelling cover, so it is worth checking yours whilst we're on the way.
About Snatchwood
Snatchwood is a suburban area in Torfaen, situated on the riverside with an elevation of around 170 metres. Snatchwood lies near the cities of Newport and the surrounding communities of Pen-twyn and Charlesville. Snatchwood has a mix of housing types, but is predominantly characterised by terraced homes. Snatchwood is located approximately 9.6 miles from Newport and 126.5 miles from London.
AdBlue drains about Snatchwood and across Torfaen
Over NP postcodes, the vans serving Snatchwood — a residential suburb — reach surrounding places as well, Freehold Land and Charlesville included. Telling us a NP4 6 postcode pins you fastest of all.
No moving is required, be it parked centrally in Snatchwood or on a layby en route to Freehold Wood, and so leave it put. Our van drains it where it stands. Awkward to explain? By Ebenezer Centre or a border? Checking beats assuming, and so ring.
Your scenario, summed up
Where it has not started, phone and keep it off. Already run: stop, switch off and ring. Either way, Petrol in Diesel takes it from there in Snatchwood and anywhere across Torfaen on 0333 366 0103.