AdBlue in the Diesel Tank in Swanwick: What Now?
All of it hinges on a single detail: whether the engine has been run since the AdBlue was added — far more than anything else. Over in Butterley or here in Swanwick, an unrun motor should stay unrun. Keep nothing on, ring 0333 366 0103, and expect a thorough flush after a drain, done just where the car sits in Swanwick. Stop the minute it is safe then switch off, if it has already run. A bigger job, then, yet the same first step.
Find the situation below that matches yours, wherever around Derbyshire it happened.
Swanwick forecourt: AdBlue in a diesel at the pump
Picture it: stood by the petrol pump, gripping the bottle, you spot the cap you took off was not the right one. It could be the Esso, or perhaps the UK, or a different station in Swanwick.
Meaning? Finding out here is as good as it gets. Only the tank has AdBlue; not one component beyond it has taken any in.
Do this: keep out of the driver's seat, however much the pump wants clearing. A few jobs: a push into a bay with the staff assisting, the bottle kept, and a ring to us from the forecourt. Emptying it there at the petrol pump is fine when it can't be shifted, since the equipment is explosion-proof.
AdBlue in your diesel tank on a Swanwick drive?
The warning light had been on for days. You bought a bottle, poured it in on the drive, and only when you put the empty bottle in the recycling did you look once more at the cap. Driveways near Derby Road get it as much as anywhere.
The upshot: zero driving since makes this nearly as good to finding it at the petrol pump. Diesel and AdBlue stay separate: the AdBlue drops to the base of that tank and remains put, however long it waits.
Next: prevent any early move by keeping your keys in the house, then phone us. Sleet Moor or Swanwick: wherever your driveway is, that is where it is cleared. Even at night, the pumps are quiet enough for a driveway.
On the road in Swanwick with AdBlue in a diesel
Rough running, smoke, lost power or a glowing dashboard started a mile or two after the top-up. The Green, say, or the way towards Derby — a trip of under 15 miles.
Put simply: the AdBlue has been sucked into your fuel system. It has been through the fuel filter and the fuel lines and, the further you went, into the high-pressure pump and your injectors. Each restart, like every mile, carries it on.
Your move: stop anywhere safe, then turn the engine off. Swanwick lies under 5 miles from the M1; on it, come off at the next junction instead of pressing on for the services. Don't restart it to see if it has cleared; it will not have. Roughly what distance had it go? Tell us when you call.
A hire or company car with AdBlue in the wrong tank?
You've had this car barely a week. The AdBlue filler is right next to the diesel one, which you didn't know, since your own motor either has no AdBlue or keeps it somewhere else. Throughout Derbyshire, no one is immune.
In short: one extra stage on top of the situations above, and those turn on if it's run. Plenty of hire and fleet agreements require the owner's approval before repairs.
Next: phone the hire company or the fleet manager first, and then us — sorting it before we arrive is quicker. Waiting for an answer at the car park outside Alfreton, or near St Andrew's? Leave your engine off throughout.
Swanwick: unsure whether it was AdBlue in your diesel tank?
At times the honest answer is "I think so". A faint ammonia-like smell hangs around your filler, the bottle seems too light, and the cap you took off is hard to recall. Possibly it happened in a hurry at the school gates at Swanwick Primary School, or on a friend's drive in Hammersmith.
The point: your engine isn't hurt by a little AdBlue spilled around the outside. Once it's inside the diesel tank, though, that changes. If there is AdBlue in the tank, firing up the car will suck it in, and it wouldn't tell you which either.
Assume it went in, and don't turn the engine. Phone and give what you saw: we'd sooner confirm a tank free of AdBlue than empty one once the motor has been run.
Each AdBlue drain around Swanwick shares these steps
No matter the situation, one start applies. Anywhere the car stands — The Steampacket's car park, a street by Methodist Church, a driveway, a filling station — the van arrives and asks about the fluid, the quantity, plus whether your motor has been run. Answers set the work; the quote follows by phone while no one has set off yet.
A thorough flush follows this drain. With petrol it's routine; with AdBlue it's crucial, because crystals build up and some metals corrode, and none of it washes away unaided. Then is the filter — flushed, or replaced when necessary — then fresh diesel, and a test of your car. Where your motor hasn't run, expect about half an hour once we arrive, in most jobs.
Finally, our technicians start the car. With new diesel in, it runs while our engineers check it is running correctly, and then we head off. Our engineers do the entire job where the vehicle is, and lasting damage is very unusual if it has been spotted quickly. For your insurer: the engineer's report and the VAT invoice. For you: payment that day, nothing in advance. Many insurance policies include misfuelling cover, and so it is worth checking yours while we are on the way.
About Swanwick itself
Swanwick is a village in Derbyshire, situated inland at an elevation of around 140 metres, approximately 10.9 miles from Derby. Swanwick lies near several nearby places, including Sleet Moor, Pentrich, and Leabrooks, and is characterized by its predominantly detached housing. Swanwick has a population of around 1555 residents, and its location in the East Midlands region places it about 120.9 miles from London.
Swanwick and Derbyshire: AdBlue drains across the area
Pentrich and Leabrooks get the same vans as Swanwick, a rural village, along with other places throughout DE postcodes. Giving us a DE55 1 postcode pins you quickest of all.
Centre of Swanwick or a layby near Sleetmoor Wood: either way it sits, the car doesn't need to shift an inch for us. Wherever it stands, that's where it is drained. Tricky to pin down? Close to Swanwick Baptist Church or a border? Checking beats assuming, so ring.
The one-line version
Not run yet: keep the vehicle off and call. Run already: stop, switch down, phone 0333 366 0103. Petrol in Diesel handles the remainder, within Swanwick or wherever across Derbyshire.