AdBlue in the Diesel Tank in Tan Office, and What to Do Next
One thing counts above all once AdBlue is in a diesel tank, and that is if your engine has been started afterwards. Over in Mendlesham or here in Tan Office, an unrun motor must remain that way. Normally this is emptying and thoroughly rinsing it on the spot around Tan Office — so leave your key and engine off and call 0333 366 0103. When the motor has been run, pull in safely first, then turn it off. A larger job, yes, yet the same first step.
Find the situation below that matches yours, wherever in Suffolk it happened.
AdBlue in a diesel on a Tan Office forecourt
You are at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Anywhere in Tan Office, then — BP, The Co-operative, or somewhere else nearby.
What it means: this is the ideal place to find out. The AdBlue is in your tank and nowhere else. Nothing has sucked it in.
What to do: don't get back in and crank it to clear the petrol pump. A few things: a shove into a bay with the attendants helping, the bottle saved, and a call to us from where you stand. Stuck by the pump? Our explosion-proof kit keeps a busy forecourt sensible, so it can be drained where it is.
Tan Office, at home: AdBlue in your diesel tank
Days had gone by with the warning light on. Only at the recycling bin, the empty bottle in your hand, did you glance back at the cap you had used at the drive. Houses just off Oak Farm Lane are hit as often as anywhere else.
Put simply: if your car hasn't moved since, it is nearly as good as finding out at the forecourt. As it is reluctant to mix, AdBlue settles low inside the tank and waits. A night parked changes nothing.
Keep your keys indoors overnight — otherwise someone might take it away at breakfast — then phone us. Your driveway is where it gets drained, be it in Tan Office or Mendlesham Green. The pumps are quiet enough to use outside a house at night.
AdBlue in a diesel and already driving around Tan Office?
A short way after filling up, the engine started misbehaving: roughness, smoke, less power, warnings on your dash. Maybe it was on Norwich Road, maybe on the way out towards Colchester, under 25 miles away.
Put simply: the AdBlue has been sucked into your fuel system. Past your filter, along the pipework, and — the further the mileage — deeper into the injection pump and every injector. Each mile and each restart takes it further.
Stop safely — that's the first step — then switch everything off. On the M11, under 50 miles from Tan Office, that means the next junction, not the services further on. No trial starts: clearing itself isn't something AdBlue does. Call us and say how far you travelled.
A hire or company car with AdBlue in the wrong tank?
A week ago, the car was unknown to you. Unbeknown to you, the AdBlue and diesel inlets sit next to each other here — not like your own vehicle, which has none or keeps it elsewhere. It can happen to anyone, anywhere around Suffolk.
Meaning? Whichever case above applies too — run or unrun — plus one extra step. The owner frequently has to approve the work, under many rental and fleet agreements.
Your move: hire firm or fleet manager to begin with, us second, since settling it beforehand cuts time. If you're stranded in the car park outside Stowmarket, or by Mendlesham Beacon and Village Sign, whilst you wait for an answer, leave the car off.
Unsure about AdBlue in your diesel tank in Tan Office?
"I think so" is sometimes as honest answer there is. Too light, the bottle; a hint of ammonia round the filler; no clear recollection of which cap. Look familiar? Possibly it happened in a hurry at the school gates at Mendlesham Primary School, or on a friend's drive in Brockford Green.
Put simply: a spill round your filler leaves the engine unharmed. A diesel tank with AdBlue in it is another matter. You cannot tell which by turning the key, and doing so will suck in any AdBlue that is in the tank.
Next: assume it got in, then leave your motor off. Checking a tank that turns out free of AdBlue is better than draining one once it has been run — so ring then tell us what you saw.
Every AdBlue drain around Tan Office shares these stages
Each situation has the same opening to the work. Wherever your car stands — the pub in the village's car park, a road beside Mendlesham Village Sign, a driveway, a forecourt — the van arrives and we ask about the fluid, the quantity, and if your engine has turned over. Those answers determine the work, and you hear our quote by phone, before anybody sets off.
Draining the tank comes first, then a careful flush — more vital after urea than with petrol, because crystals and corrosion won't clear by themselves, however long it sits. Fresh diesel goes in once the filter is flushed or changed, and your car is then tested. Where the engine has not been started, allow roughly half an hour on site, for most cases.
The final step is firing it up. Our check that it runs smoothly on new diesel comes before our technicians leave. Long-term damage is very rare if it is noticed soon, and the whole job is done where your car is. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. Dig out your insurance while we're en route: misfuelling cover comes included in many policies.
About Tan Office, briefly
Tan Office is a small hamlet situated on the riverside in Suffolk, with a relatively low elevation of around 60 metres. Tan Office lies near several other small settlements, including Mendlesham Green and Middlewood Green, and is within commuting distance of Colchester. Tan Office is characterized by its predominantly detached housing stock, reflecting its rural setting. Tan Office is also located near Cay Hill, which is another nearby place of interest.
AdBlue drains in Tan Office, and across Suffolk too
Throughout IP postcodes, the teams serving Tan Office — a rural hamlet — reach surrounding towns as well, Cay Hill and Middlewood Green included. Your location comes clearest from a postcode beginning IP14 5.
Whether the vehicle is on a lay-by on the way to Mendlesham Millennium Woodland or in a car park in the middle of Tan Office, it doesn't need to move. Our van drains it where it stands. If you are somewhere hard to describe, close to St Mary the Virgin or close to a border, ring and ask rather than guessing.
Your scenario, summed up
Motor not started: phone, and leave it switched off. Run by now: stop, power down, ring 0333 366 0103. Petrol in Diesel takes over the rest, within Tan Office or wherever across Suffolk.