AdBlue in the Diesel Tank in The Wells: What Now?
One thing counts above all once AdBlue is in a diesel tank, and that is if your engine has been started afterwards. If it has not, keep it that way, whether the car is around The Wells itself or out in Ashtead. Call 0333 366 0103 with your key and motor both off. Across The Wells, that is typically emptied and cleaned on the spot. When your motor has run, stop somewhere safe first, then switch the car off. It is a larger job, yet stage one doesn't change.
Further down: the cases we see, anywhere across Surrey. Choose yours.
The Wells forecourt: AdBlue in a diesel at the pump
Only now, bottle yet in hand, it dawns on you that the cap you opened was the wrong one, right at the pump. Be it BP, Shell or anywhere else in The Wells, the case is the same.
The point: of all places to notice, the forecourt is the best. Just your tank holds AdBlue; not one component beyond it has taken it in.
Your move: keep out of the car, however much the pump needs freeing. Ask the staff to help you roll the car into a parking spot, keep the till receipt or the bottle, then call us from the forecourt. Our equipment is explosion-proof and safe on a busy forecourt, so a vehicle that can't be pushed away gets drained where it is at the pump.
AdBlue in the diesel tank on a The Wells drive?
Days had passed with the dash light on. A bottle bought at the shop, emptied in at the driveway — and it's just by the recycling that the cap got your eye. Homes just off The Greenway are caught out as often as anywhere else.
Put simply: if the vehicle hasn't moved since, it's nearly equal to finding out at the pump. Diesel and AdBlue stay apart: the AdBlue settles to the floor of your tank and remains there, no matter how long it waits.
Next: the keys in the house, and so no one drives your car off at breakfast. Then, phone. In Manor Park or right here in The Wells, the draining is done on your driveway. The pumping kit works quietly enough that it won't wake the neighbours at night.
AdBlue in a diesel and already driving around The Wells?
You filled up, set off, and a mile or two later your motor began to run roughly, smoke, lose power or light up the dashboard. It might have been heading for Westminster, under 15 miles away, or simply along Spa Drive.
In short: the AdBlue has been sucked into the fuel system. Through the filter, through the lines, and — the more the mileage — on into the high-pressure pump and every injector. It goes deeper with every extra mile covered and each restart.
Your move: stop somewhere safe, then switch your engine off. The Wells lies under 3 miles from the M25; there, come off at the first junction instead of pushing on to the services. No test restarts: clearing isn't something AdBlue will do. Roughly what distance had it go? Say so when you call.
AdBlue in the wrong tank of a hire, lease or company car
You've had this car hardly a week. The AdBlue filler is right alongside the diesel filler, which you did not know, because your own motor either has no AdBlue or keeps it somewhere else. Across Surrey, no one is safe from it.
In short: an extra step on top of the cases above, which depend on whether it's run. Any work on your car often requires the owner's approval under rental or company agreements.
Next: phone the rental company or the fleet manager first, then us — sorting it before we arrive is faster. Stuck by Site of original Epsom Salts well or at Epsom until someone answers, the vehicle remains turned off the whole time.
Not sure it was AdBlue in your diesel tank, The Wells?
Occasionally the honest answer is "I think so". Lighter, that bottle; a hint of ammonia near the filler; no clear recollection of which cap. Look familiar? It might have been on a friend's driveway in Lower Ashtead, or rushing by St Joseph's Catholic Primary School at the school run.
In short: a spill near your filler does your engine unharmed. Once it is inside your diesel tank, though, that changes. If there is AdBlue in that tank, firing up the vehicle would draw it in, and it wouldn't tell you which either.
Do this: act as though it got in, and don't start the engine. Ring with the details: we'd rather confirm a tank free of AdBlue than empty one after the motor has run.
What each AdBlue drain in The Wells has in common
No matter the case, a single opening is used. Our engineers come to the car, whether it is on a forecourt, a driveway, the car park at The Jolly Coopers or a side street near Christ Church, and ask three things: what was put in, about how much, and if the engine has run. Replies shape the job; the quote comes by phone while no one has set off yet.
AdBlue forms crystals and eats at certain metals in fuel systems, so it does not wash out unaided; that is why a full flush, after this drain, counts much more here than with petrol. Then is the filter — cleaned, or swapped where needed — then clean diesel, and a test of the vehicle. Never started? In that case about half an hour once we are there is most jobs.
Last, we start the car. Before our engineers leave, it is checked to confirm it runs correctly on new diesel. When it's caught early, the car very seldom has long-term damage, and the entire job happens where it is. Nothing is taken upfront, payment happens on the day, and you get what your insurer asks for: an engineer report and a VAT invoice. Check your insurance before we arrive: cover for misfuelling comes built into many policies.
About The Wells itself
The Wells is a suburban area in Surrey, situated on the riverside with an elevation of 78 metres. The Wells lies close to several nearby places, including Manor Park, Epsom, and Livingstone Park, and is approximately 14.2 miles from London. The Wells has a population of around 1972 people and predominantly features semi-detached housing. The Wells is characterized by its residential community and proximity to Westminster, which is about 13.8 miles away.
AdBlue drains across Surrey, The Wells included
Over KT postcodes, the teams covering The Wells — a residential suburb — reach surrounding places as well, Epsom and Livingstone Park included. Telling us your KT18 7 postcode finds you fastest of all.
Parked en route to Epsom Common, or right in the heart of The Wells, your vehicle stays where it is — there is no need to shift it anywhere. Draining happens on the spot. If you're somewhere hard to describe, close to St Joseph or close to a boundary, ring and ask instead of guessing.
Your scenario, in one line
Not run yet: keep it off then call. Run already: stop, power down, ring 0333 366 0103. Petrol in Diesel handles the remainder, in The Wells or anywhere in Surrey.