What Now? AdBlue in the Diesel Tank in Tibenham
What to do about AdBlue in a diesel tank comes down to one thing more than any other: whether your motor has been run since it got in. Over in Sneath Common or here in Tibenham, an unrun motor should remain unrun. Usually that is draining and thoroughly rinsing it right there around Tibenham — and so leave the ignition and motor off and phone 0333 366 0103. Pull over the minute it is safe then turn off, if it has been run. A bigger job, yes, yet the same opening step.
Compare what happened to one of the list below, wherever across Norfolk you happen to be.
AdBlue in a diesel on a Tibenham forecourt
You are at the pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Perhaps you're at the Anglo, possibly at the Shell, possibly somewhere else around Tibenham.
Meaning? Spotting it here is the best it gets. Nothing has pulled it through, so the AdBlue stays only in that tank.
What to do: don't get back in and crank it to clear the petrol pump. Get the attendants to lend a hand rolling it to a bay, hold on to the receipt, then phone us from there. Stuck beside the pump? Explosion-proof equipment keeps a live forecourt sensible, so we can drain it where it is.
AdBlue in the diesel tank on a Tibenham drive?
Days had gone by with the warning light on. Only at the recycling bin, the empty container in hand, did you glance back at the cap you had opened on the driveway. Right off The Street is no different from anywhere.
The point: no driving since makes it almost equal to finding it at the petrol pump. Diesel and AdBlue keep apart: the AdBlue settles to the base of your tank and stays put, however long it waits.
Put your keys in the house tonight — or someone might take it away at breakfast — then phone us. Our engineers drain the vehicle on your drive, whether that's in Tibenham or out in Pristow Green. Even at night, our pumps stay quiet enough for a driveway.
On the road in Tibenham with AdBlue in a diesel
You filled up, set off, and a mile or two later your motor began to run unevenly, smoke, lose power or light up the dashboard. Maybe driving to Norwich, under 15 miles away, or just down Church Road.
What it means: the fuel system has pulled the AdBlue in. Past the filter, along the lines, and — the more the mileage — on into the injection pump and each injector. More driving, more restarts: deeper it goes.
What to do: pull over where it's safe and switch off. Leave at the next junction — not the services beyond — if you are on the M11, under 50 miles from Tibenham. No trial starts: clearing itself is not something AdBlue will do. Tell us hear the distance driven as you ring.
AdBlue in the wrong tank of a hire, lease or company car
You have had the vehicle barely a week. On your own car, AdBlue is missing or somewhere else. On this one, the cap is right by the diesel cap — news to you. It can happen to anyone, anywhere around Norfolk.
Meaning? Whatever applies above counts here — run or unrun — and one extra step. Many hire and company agreements want the owner to approve work on the vehicle.
Next: phone the rental company or the fleet manager first, then us — sorting it before we arrive is faster. Keep the vehicle off as the answer comes, whether you're parked outside Spooner Row or close to All Saints.
Tibenham: unsure whether it was AdBlue in the diesel tank?
"I think so" is often the most honest as it gets. Which cap came off, you cannot recall; meanwhile the bottle weighs less than it ought to, and ammonia hangs by your filler. The gates of Aslacton Primary School in a hurry, perhaps, or someone's driveway out in Long Row.
The upshot: your motor isn't hurt by some AdBlue spilled around the outside. A diesel tank with AdBlue in it is a different story. Starting the vehicle cannot tell you which, and if there is AdBlue in your tank it would draw it in.
Take it that it was put in, and never turn the engine. Phone with what you saw: we would sooner find a tank free of AdBlue than empty one after the motor has been run.
Tibenham: what each AdBlue drain has in common
No matter the situation, one opening applies. Three questions are asked once our engineers reach the car — at a filling station, a drive, a street beside Tibenham Community Hall or the car park at The Greyhound: the liquid, the amount, and if it has been started. On the phone, ahead of dispatch, you are told our quote, and those replies shape the work too.
Draining your tank comes next, then a full flush — more vital after urea than with petrol, because crystals and corrosion will not clear by themselves, however long it sits. Next comes the filter — cleaned, or swapped where necessary — then fresh diesel, and a test of your car. If your motor has not run, most jobs take about half an hour once we're there.
The last step is starting the car. Our test that it runs properly on clean diesel comes before our engineers leave. The whole job is done where your car is, and when it's caught quickly, lasting damage is very uncommon. You pay on the day, with nothing upfront, and get a VAT invoice and an engineer report for your insurer. Plenty of insurance policies include misfuelling cover, so it is worth checking yours whilst we're on the way.
About Tibenham itself
Tibenham is a small village in Norfolk, situated on the riverside at an elevation of around 44 metres. Tibenham lies near several local areas, including Pristow Green, Cargate Common, and Low Common, and is approximately 13 miles from Norwich. Tibenham has a population of around 513 people and predominantly features detached housing. Tibenham is also within commuting distance to larger cities, with London being around 85 miles away.
AdBlue drains in Tibenham, and across Norfolk too
Cargate Common and Low Common have the same teams as Tibenham, a village, plus other places over NR postcodes. Telling us a NR16 1 postcode pins you quickest of all.
Central Tibenham or a layby towards Bunwell Wood: either way it sits, your car doesn't need to shift an inch for the drain. Our van drains it where it stands. If you are somewhere hard to explain, near Saint Michael or close to a border, ring and ask rather than assuming.
Your scenario, summed up
Where it has not started, ring and leave it off. Run by now: stop, switch down, ring 0333 366 0103. Petrol in Diesel handles the remainder, in Tibenham or wherever in Norfolk.