AdBlue in the Diesel Tank in Trowse Millgate: What Now?
What to do about AdBlue in a diesel tank depends on one thing more than any other: if your motor has run since it went in. If it has not, keep it that way, whether the vehicle is in Trowse Millgate itself or out in Long Johns Hill. Keep nothing on, call 0333 366 0103, then expect a thorough flush after a drain, carried out just where your car sits in Trowse Millgate. If it has run, stop as soon as it is safe and switch off. The job is bigger, but the first stage is the same.
Find the scenario below that matches yours, wherever around Norfolk it happened.
At the petrol pump around Trowse Millgate: AdBlue in a diesel
The cap you unscrewed was the wrong one — and you only spot it while you're stood at the petrol pump, bottle or nozzle in hand. Somewhere around Trowse Millgate, then — BP, Morrisons, or anywhere else nearby.
Meaning? Finding out on the forecourt is the best it gets. The AdBlue is inside that tank and nowhere else. Nothing has drawn it in.
Next: resist the urge to fire it up only to move away from the pump. Have the attendants to lend a hand rolling it into a space, hold on to the receipt, then ring us from there. Draining it there at the petrol pump is possible if it can't be moved, because the equipment is explosion-proof.
At home around Trowse Millgate with AdBlue in your diesel tank
Several days had gone by with the dash light on. Only at the recycling bin, the empty bottle in your hand, did you look back at the cap you'd opened on the driveway. Houses just off Bracondale get hit as much as everywhere else.
The point: no miles since leaves this nearly as good to spotting it at the petrol pump. At the bottom of the tank is where AdBlue stays, since it will not blend with diesel — and a night going by changes nothing of the difference.
Your move: the keys indoors, and so nobody takes the car off at breakfast. After that, phone. Our engineers drain the car on your drive, whether that's around Trowse Millgate or out in Trowse Newton. Our equipment runs quiet enough not to disturb the neighbours at night.
Drove off with AdBlue in a diesel in Trowse Millgate?
A short way after filling up, your engine started playing up: rough running, smoke, less power, lights on the dash. Maybe it was on Martineau Lane, perhaps on the way out towards Norwich, under 3 miles away.
Meaning? The pump has taken the AdBlue up. Past the filter, through the pipework, and — the more the mileage — on into the high-pressure pump and each injector. Each restart, like each mile, carries it on.
Next: pick a sensible place, stop, and turn your engine off. Trowse Millgate sits over 50 miles from the M11; on it, come off at the next junction instead of pressing on for the services. Don't restart it to see if it has cleared; it will not have. Phone us and say how far you drove.
AdBlue in the wrong tank of a hire, lease or company car
You have only driven this vehicle for days. Unknown to you, the AdBlue and diesel fillers are side by side here — unlike your own vehicle, which has no AdBlue or stores it elsewhere. Any driver, anywhere in Norfolk, could do the same.
Meaning? Whichever applies above counts too — run or unrun — and one further stage. Many hire and company contracts want the owner to approve work on your car.
Do this: rental firm or your fleet manager first, us next, because settling it beforehand saves time. If you are stranded in the car park at Norwich, or by Brave Allstars, whilst you wait for an answer, leave the vehicle off.
Not sure it was AdBlue in the diesel tank, Trowse Millgate?
"I think so" is often as honest as it gets. Which cap came off, you can't say; but the bottle feels less than expected, and ammonia hangs by the filler. A hurried stop by the gates of Trowse Primary School, or a visit to a friend in Thorpe Hamlet: both fit.
What it means: a little spilled round your filler does no damage to the motor. If it's inside your diesel tank, though, that changes. You cannot tell which by turning the key, and doing so will draw in any AdBlue that is in your tank.
Do this: act as if it did, and never start the engine. Ring us and explain what you saw; we would rather check a tank that turns out free of AdBlue than drain one that has already been run.
What every AdBlue drain around Trowse Millgate has in common
The job opens identically, whichever the case. Three questions come once our engineers reach the car — at a filling station, a drive, a road by Norfolk Coroner's Court or the car park outside The White Horse: the fluid, the amount, and if the motor has been started. Those answers decide this work, and you hear our quote on the phone, before anyone heads out.
Emptying that tank comes first, then a full flush — more vital with urea than after petrol, since crystals and corrosion won't go on their own, no matter how long you wait. Finally are the fuel filter, cleaned or replaced as needed; clean diesel; and a test of your vehicle. The majority of unstarted vehicles are a half-hour visit after the moment our engineers arrive.
Firing it up comes last. We check it runs smoothly on new diesel before we leave. If it is caught early, the car very seldom has lasting damage, and the whole job happens where it is. For your insurer: the engineer's report and the VAT invoice. For you: payment that day, nothing in advance. Dig out your insurance before we arrive: cover for misfuelling comes included in plenty of policies.
About Trowse Millgate itself
Trowse Millgate is a suburban area located on the River Yare in Norfolk, with Trowse Millgate sitting adjacent to the city of Norwich. Trowse Millgate has a low elevation of around 9 metres above sea level, reflecting its riverside setting. Trowse Millgate is close to nearby places such as Trowse Newton and Lakenham, and Trowse Millgate is characterized by a predominance of flat housing.
AdBlue drains around Trowse Millgate, and across Norfolk too
Trowse Millgate is a residential suburb, and the same vans that cover it work the places around it too, Lakenham and Richmond Hill among them, across the NR postcode area. Telling us a NR1 2 postcode pins you quickest of all.
Whether the car is on a lay-by on the way to Bracondale Grove or in a car park in the middle of Trowse Millgate, it doesn't need to move. Where it sits, that's where it gets drained. Guessing won't help near Spirit of Coltishall, close to a county line or anywhere awkward to describe; ring and ask.
Your situation, in one line
Unstarted? Keep the vehicle off then ring. Run already: pull over, switch down, ring 0333 366 0103. Petrol in Diesel handles the remainder, in Trowse Millgate or wherever across Norfolk.