West Side: AdBlue in the Diesel Tank? Find Your Situation
One fact matters above all when AdBlue is in a diesel tank, and it is whether the engine has run afterwards. Over in Coalbrookvale or here in West Side, an unstarted motor must remain that way. Leave your engine and your ignition off and phone 0333 366 0103; it's normally a drain and a thorough flush, done where the vehicle is in West Side. Already started? Pull over when you safely can, then switch everything off. It's a larger job, though step one does not change.
Further down: the situations our engineers see, wherever around Blaenau Gwent. Choose the one that fits.
At the petrol pump in West Side: AdBlue in a diesel
You're at the petrol pump, the nozzle or the bottle still in your hand, and you have just noticed the cap you opened was the wrong one. Be it Gulf, Texaco or somewhere else in West Side, the situation is the same.
In short: no better place exists to spot it. Only that tank holds AdBlue; no component beyond it has drawn it in.
Freeing the petrol pump is no excuse to start it — so don't get back in. Get the staff to lend a hand rolling it into a space, hold on to the receipt, then phone us from there. Draining it there at the petrol pump is possible when it cannot be moved, because the equipment is explosion-proof.
AdBlue in your diesel tank on a West Side drive?
On the dash, a reminder had shown all week. You bought a bottle, poured it in on the drive, and only when you put the empty bottle in the recycling did you look a second time at the cap. Houses just off Parsons Row are caught out as often as anywhere else.
In short: if the car hasn't been driven since, it's almost equal to finding out at the forecourt. As it is reluctant to blend, AdBlue drops low inside that tank and waits. A night parked alters none of that.
Next: prevent an early-morning drive by keeping the keys indoors, then phone us. Blaina or West Side: whichever your drive is, that's where it is emptied. Even at night, our pumps stay quiet enough for a residential street.
Drove off with AdBlue in a diesel around West Side?
Rough running, smoke, falling power or a glowing dashboard started a short way after the top-up. Anywhere on Chapel Road or heading towards Newport — under 15 miles away.
Meaning? The pump has sucked the AdBlue up. The injection pump and every injector get it as well on a longer run, after the fuel filter and pipework have had it. Each restart, like each mile, pushes it on.
Stop somewhere safe — that's the first step — then switch everything off. On the M4, under 15 miles from West Side, that means the next junction, not the services further on. No test starts: clearing is not something AdBlue does. Ring us and say how far you travelled.
AdBlue in the wrong tank of a hire, lease or company car
You have just driven this car for days. On your own car, AdBlue is missing or somewhere else. On this one, its cap is just by your diesel cap — a surprise to you. It can happen to anyone, anywhere in Blaenau Gwent.
Put simply: one extra stage on top of the cases above, which turn on whether it has run. The owner often has to sign off the work, under plenty of rental and company contracts.
Next: ring the rental company or your fleet manager first, and then us — settling it before we arrive is quicker. Hanging on for an answer in the car park at Ebbw Vale Parkway, or near Ebenezer Chapel? Leave your engine off throughout.
Not sure it was AdBlue in your diesel tank, West Side?
At times the fair answer is "I think so". A faint ammonia-like smell lingers around your filler, the bottle feels too light, and the cap you took off is hard to recall. Perhaps it happened in a hurry at the school gates at the local primary school, or on a friend's drive in Nantyglo.
The upshot: the engine isn't harmed by a little AdBlue splashed on the filler. AdBlue inside your diesel tank does. Any AdBlue in your tank would be pulled in by starting your car, and the start would not settle which it is in any case.
Do this: behave as though it got in, and never start your engine. Tell us what you noticed on your phone. A clear tank looked at counts as a better result than a run one emptied.
West Side: what each AdBlue drain has in common
Whatever the case, one start is used. Anywhere the car stands — Bush Inn's car park, a road beside St Peter's Church, a drive, a forecourt — our van arrives and we ask for the liquid, the quantity, and if your engine has been run. Over the phone, before anything else, you hear our price, and those answers decide the job too.
Then that tank is emptied and the fuel system cleaned thoroughly, which counts more with AdBlue than with petrol: AdBlue crystallises and is corrosive to some of the metals in a fuel system, so it doesn't rinse out on its own. Clean diesel is put in after the fuel filter is cleaned or changed, and your car is then checked. Never started? Then about half an hour on site is most jobs.
Our technicians start the car at the end. Our test that it runs smoothly on clean diesel comes before our engineers leave. Permanent damage is very rare if it's caught early, and the whole job is done where your car is. For your insurer: the engineer's report and the VAT invoice. For you: payment that day, nothing upfront. It is worth knowing: lots of insurers offer misfuelling cover, so a quick look at your policy as you wait is worthwhile.
About West Side
West Side is a suburban area in Blaenau Gwent, situated on the riverside at an elevation of 282 metres. West Side is characterized by its predominantly terraced housing and is located near the communities of Blaina, Cwmcelyn, and Coedcae. West Side is close to the city of Newport, which is approximately 14 miles away, and is part of the wider urban area of south Wales.
AdBlue drains around West Side, and across Blaenau Gwent too
West Side is a residential suburb, and the same teams that cover it work the places near it too, Cwmcelyn and Coedcae among them, across the NP postcode area. Quickest of all: a NP13 3 postcode to show your location.
Stopped heading to Pilgrims Park, or right in the heart of West Side, your vehicle remains put — there is no need to shift it anywhere. Where it stands, that's where it is cleared. If you're somewhere hard to explain, close to Blaina Library or close to a boundary, ring and ask instead of guessing.
In one line: your scenario
Unstarted? Keep the vehicle that way then phone. Run already: pull over, power down, phone 0333 366 0103. Petrol in Diesel handles the rest, within West Side or anywhere in Blaenau Gwent.