What Now? AdBlue in the Diesel Tank in West Street
One thing counts above all once AdBlue is in a diesel tank, and that is whether the motor has run since. If it hasn't, keep it that way, whether the vehicle is around West Street itself or out in Church Street. Keep nothing on, call 0333 366 0103, then expect a thorough flush after a drain, carried out just where the car sits around West Street. When your motor has been run, stop somewhere safe first, then turn the car off. The job is bigger, yet the first stage is the same.
Compare what happened to one of the list below, wherever around Kent you are.
At the petrol pump in West Street: AdBlue in a diesel
Only at this point, nozzle still in your hand, you realise that the cap you opened was the wrong one, right at the pump. Whether JET, Esso or anywhere else in West Street, the case is the same.
Put simply: there is no better spot to be to discover it. Nothing has pulled it in, so the AdBlue sits just inside that tank.
Freeing the pump is no reason to start it — and so do not get back in. Ask the attendants to help you push the car into a parking spot, keep the till receipt or the bottle, and ring us from the forecourt. Emptying it there at the pump is fine if it cannot be shifted, since the equipment is explosion-proof.
AdBlue in your diesel tank at home around West Street
The warning light had been on for days. You bought a bottle, poured it in on the driveway, and only when you put the empty bottle in the recycling did you look once more at the cap. It takes place on drives just off Allens Hill as regularly as anywhere.
Meaning? As long as the vehicle has not been driven since, it is second to the pump case. Diesel and AdBlue keep apart: the AdBlue drops to the base of that tank and remains put, however long the night.
Next: stop an early move by keeping the keys in the house, then phone us. Your drive is where it gets drained, whether around West Street or Cliffe. Late-night empties beside a house are fine: the pumps are low-noise.
On the road around West Street with AdBlue in a diesel
Lumpy running, smoke, lost power or a glowing dashboard arrived a mile or two after the fill. Somewhere along Buttway Lane or else heading towards Southend-on-Sea — under 15 miles away.
Meaning? Your pump has taken the AdBlue in. It has been through your filter and your lines and, the further you went, into the high-pressure fuel pump and your injectors. More driving, more starts: deeper it goes.
Your move: pull up somewhere safe, then switch the engine off. West Street sits under 5 miles from the M2; on it, pull off at the next junction rather than pressing on to the services. No test restarts: clearing itself isn't something AdBlue will do. Let us hear the mileage covered as you ring.
Hire, lease or company car with AdBlue in the wrong tank
You have had the vehicle hardly a week. The AdBlue filler sits right alongside the diesel filler, which you did not know, because your own car either has no AdBlue or keeps it somewhere else. Anyone, wherever across Kent, could make it.
The upshot: just as above, divided by if it ran, but with one added step. Many rental and fleet contracts require the owner's approval before repairs.
Sorting it before we arrives is quicker, and so phone the hire company or your fleet manager, then us. Stuck near St Helen's or at Higham until the firm replies, your vehicle remains switched off throughout.
Unsure about AdBlue in the diesel tank in West Street?
"I think so" is often the most honest answer there is. What cap was taken off, you cannot recall; meanwhile the bottle weighs lighter than it ought to, and ammonia hangs by your filler. A hurried stop by the gates of St Helen's Church of England Primary School, Cliffe, or a visit to a friend in Cliffe Woods: either fits.
Meaning? Spills around the filler don't reach your motor at all. If it's inside the diesel tank, though, it does. Any AdBlue in the tank would be drawn in by starting the car, and the start wouldn't settle which it is in any case.
What to do: treat it as if it was put in. Do not fire it up. Call us and explain what you saw; we would rather check a tank that turns out free of AdBlue than drain one that has already been run.
What each AdBlue drain around West Street has in common
Whatever the situation, a single start applies. Filling station, drive, The Six Bells's car park or a street by Cliffe Memorial Hall — the van reaches your car, and three answers follow: which fluid, what quantity, and whether it has run. Those answers settle this work, and you get the price by phone, before anybody heads out.
A thorough flush follows this drain. With petrol it is standard; with AdBlue it is crucial, since deposits form and certain metals corrode, and none of that washes out unaided. Finally are the filter, flushed or renewed if necessary; clean diesel; and a check of your car. Not started? In that case roughly half an hour once we are there covers most jobs.
Our engineers fire it up at the end. Our check that it runs correctly on fresh diesel comes before our engineers go. If it is spotted soon, the car very rarely has long-term damage, and the entire job takes place where it is. For your insurer: an engineer's report and the VAT invoice. For you: payment that day, nothing upfront. Check your insurance before we arrive: misfuelling cover comes included in plenty of policies.
About West Street, for a moment
West Street is a suburban area in Kent, situated near the coast and approximately 26.8 miles from London. West Street has a population of around 1440 people and is characterised by semi-detached housing. West Street is located near several nearby places, including Cliffe, Cooling Street, and Cooling, and is close to the city of Southend-on-Sea, which is 11 miles away.
AdBlue drains round West Street and across Kent
Cooling Street and Cooling have the identical teams as West Street, a residential suburb, along with further places over ME postcodes. Quickest of all: a ME3 7 postcode for where you stand.
Whether your car is on a lay-by on the way to The Buttway Recreational Area or in a car park in the middle of West Street, it does not need to shift. The van drains it where it stands. Guessing doesn't help near The Pinnacle, close to a border or anywhere hard to pin down; ring and check.
Your scenario, summed up
Where it hasn't started, ring and leave it off. Started by now? Pull over, switch off, ring. Petrol in Diesel handles the remainder whichever case, in West Street and Kent, on 0333 366 0103.