What Now? AdBlue in the Diesel Tank in Westacre
All of it hinges on one detail: if your engine has been run since the AdBlue was added — more than anything else. Anywhere your vehicle stands — The Vines, Westacre — don't start an engine that has not been started yet. Switch nothing on, call 0333 366 0103, and count on a proper flush plus a drain, done just where your car sits in Westacre. Already run? Pull over when safe, then turn it off. Stage one stays unchanged, even if the job is bigger.
Find the situation below that matches yours, wherever across Worcestershire it happened.
At the petrol pump around Westacre: AdBlue in a diesel
The cap you unscrewed was the wrong one — and you just spot it while you're stood at the pump, bottle or the nozzle in hand. Be it Valero, Sainsbury's or somewhere else around Westacre, the case is identical.
The upshot: of all places to notice, the forecourt is the best. Still inside that tank, and nothing pulled onwards: that is where the AdBlue is.
Your move: keep out of the car, however much the queue needs freeing. Phone us from the forecourt once your car sits in a bay — the staff will lend a hand to roll it — then keep the bottle. Emptying it there at the pump is fine if it cannot be shifted, since the equipment is explosion-proof.
Westacre, at home: AdBlue in your diesel tank
Several days had gone by with the dash light on. You bought a bottle, poured it in on the drive, and only when you put the empty bottle in the recycling did you look a second time at the cap. Homes just off Ledwych Road are hit as much as anywhere else.
Meaning? As long as the vehicle hasn't been driven since, it is close to the pump case. AdBlue does not mix with diesel; it sinks to the bottom of your tank and waits there. Overnight does not change that.
Your move: keys in the house, and so nobody takes the vehicle anywhere at breakfast. After that, ring. Our engineers drain the car on your driveway, whether that's in Westacre or out in Newtown. The pumps are quiet enough to use outside a house at night.
On the road in Westacre with AdBlue in a diesel
Rough running, smoke, falling power or a glowing dashboard arrived a short way after the fill. Maybe it was on Salwarpe Road, perhaps on the way out towards Worcester, under 10 miles away.
Meaning? The pump has sucked the AdBlue up. The high-pressure pump and each injector get it as well on a longer run, once the filter and lines have it. Each mile and each restart takes it further.
Do this: stop anywhere safe, then turn the motor off. On the M5, under 3 miles from Westacre, that means the next exit, not the services further on. Don't restart it to see if it has cleared; it will not have. Phone, and say how far the vehicle went.
AdBlue in the wrong tank of a hire, lease or company car
It's a car you have had for a week. Your own vehicle either does without AdBlue or puts it elsewhere, and so nothing told you the AdBlue cap was right beside your diesel. It can happen to anyone, anywhere in Worcestershire.
In short: one extra stage on top of the situations above, which depend on if it has run. Plenty of hire and company agreements want the owner to approve work on the car.
Sorting it before we arrives is faster, so phone the hire company or your fleet manager, and then us. Stranded by The Salvation Army - Droitwich or outside Droitwich Spa till someone replies, your vehicle remains switched off throughout.
AdBlue in the diesel tank? Not sure, in Westacre
At times, "I think so" is the most you can honestly say. The bottle is lighter than it should be, there's a faint smell of ammonia round the filler, and you can't remember which cap you took off. Maybe it happened in a hurry at the school gates at Westacre Middle School, or on a friend's drive in Chawson.
The upshot: the engine isn't harmed by some AdBlue splashed on the filler. If it is inside the diesel tank, though, it does. You can't tell which by turning the ignition, and doing so will draw in any AdBlue that is in the tank.
Do this: act as if it got in, and never start your motor. Describe what you saw on the phone. A clean tank checked counts as a happier outcome than an already-run one emptied.
The common ground in each Westacre AdBlue drain
Each case has the same start to the work. Anywhere the car is — The Riflemans Arms's car park, a street by St Nicolas' Church, a driveway, a forecourt — the van gets there and we ask for the fluid, the quantity, plus if the motor has been run. Your price comes over the phone, before a van leaves, and the answers set the job.
AdBlue forms crystals and eats at certain metals in fuel systems, and so it won't rinse out on its own; that is why the flush, after this drain, counts much more with AdBlue than with petrol. Clean diesel goes in after the filter has been flushed or replaced, and your car is finally tested. Not started? In that case roughly half an hour on site is most jobs.
We fire it up at the end. Before our engineers leave, it's checked to make sure it runs correctly on fresh diesel. Our engineers do the entire job where your car is, and lasting damage is very rare if it has been caught soon. Nothing is paid upfront, payment is made on the day, and you get what your insurer asks for: an engineer report plus a VAT invoice. Plenty of policies include misfuelling, so look at yours as we head over.
About Westacre and where it is
Westacre is a suburban area located on the riverside in Worcestershire, with a relatively low elevation of 42 metres. Westacre sits near the city of Worcester, approximately 5.8 miles away, and is close to other nearby places such as Newtown and Netherwich. Westacre has a population of around 3809 people and predominantly consists of semi-detached housing. Westacre is situated in the West Midlands region, about 101.4 miles from London.
Westacre and Worcestershire: AdBlue drains across the area
Being a residential suburb, Westacre shares its vans with the nearby towns — Briar Hill, Netherwich — right across WR postcodes. Giving us your WR9 9 postcode pins you quickest of all.
Stopped heading to Ombersley Road Open Space, or right in the heart of Westacre, the car remains where it is — there is no need to shift it at all. The drain is done on the spot. Awkward to explain? Close to Droitwich Spa Lesiure Centre or a county line? Asking is better than assuming, and so phone.
Your situation, summed up
Still unrun? Leave the vehicle off then phone. Run by now: stop, power down, ring 0333 366 0103. Petrol in Diesel handles the remainder, within Westacre or anywhere across Worcestershire.