AdBlue in the Diesel Tank in Whitehill, and What to Do Next
Has your motor run since the AdBlue was put in? This single point decides nearly everything else from here. If it has not, keep it that way, whether your car is in Whitehill itself or out in South Pelaw. Switch nothing on, ring 0333 366 0103, and count on a thorough flush after a drain, carried out right where your car sits around Whitehill. Stop the moment it is safe then switch off, if it has been run. A bigger job, then, but the same first move.
Find the scenario below that matches yours, wherever in Durham it happened.
Whitehill forecourt: AdBlue in a diesel at the pump
Picture it: stood by the petrol pump, holding the nozzle, you spot the cap you opened was not the right one. It might be the Esso, or the BP, or another station around Whitehill.
What it means: this is the best place to find out. Still in your tank, with nothing drawn onwards: that is where the AdBlue sits.
Do this: stay out of the driver's seat, however much the queue wants freeing. Three jobs: a shove into a space with the attendants helping, the bottle kept, and a ring to us from where you stand. Our equipment is explosion-proof and safe on a busy forecourt, and so a vehicle that can't be pushed clear gets emptied where it is at the pump.
AdBlue in your diesel tank on a Whitehill drive?
Days had passed with the dash light on. Bought a container, poured it in at home, binned the empty — and at that point looked at the cap a second time, too late. Just off B6313 is no different from anywhere.
Meaning? Provided the car has not been driven since, it is second to the forecourt case. Diesel and AdBlue stay apart: the AdBlue drops to the floor of the tank and remains put, however long the night.
Put the keys indoors tonight — or a person might drive it away at breakfast — then phone us. Your drive is where it gets drained, be it in Whitehill or Pelton Fell. The pumping kit works quietly enough not to disturb the neighbours at night.
AdBlue in a diesel and already driving in Whitehill?
You filled up, set off, and a mile or two later your engine began to run unevenly, smoke, lose power or light up the dashboard. Glenview Close, say, or the route to Durham — a run of under 10 miles.
Meaning? Your fuel pump has sucked the AdBlue in. It's been through the filter and the fuel lines and, the further you went, into your high-pressure pump and the fuel injectors. It travels deeper with every extra mile covered and every restart.
Your move: pull up somewhere safe, then turn your engine off. Service stations farther on can wait: on the A1(M), under 3 miles out of Whitehill, use the next junction. No test starts: clearing itself isn't something AdBlue does. Phone, and say what distance your car was driven.
AdBlue in the wrong tank of a hire, lease or company car
You've had this vehicle hardly a week. The AdBlue filler sits right alongside the diesel one, which you did not know, since your own motor either has no AdBlue or keeps it somewhere else. Wherever you are around Durham, every driver can be caught.
The point: exactly as above, split by if it ran, only with an added stage. The owner often has to sign off the work, under many hire and company contracts.
Settling it before we turn up is faster, so phone the rental company or your fleet manager, and then us. Leave the vehicle off as the reply comes, whether you're waiting outside Chester-Le-Street or near The Brockwell Centre.
AdBlue in your diesel tank? Not sure, in Whitehill
At times, "I think so" is the most anyone can honestly say. Too light, the bottle; a trace of ammonia round your filler; no clear memory of which cap. Look familiar? The gates of Roseberry Primary and Nursery School in a rush, say, or a friend's driveway over in Pelton.
In short: spillage near the filler does your motor no harm. The diesel tank with AdBlue in it is another story. If there is AdBlue in your tank, firing up the vehicle will pull it in, and it would not tell you which either.
Assume it went in, and never turn your key. Phone with what you saw: we'd rather find a tank free of AdBlue than drain one once the motor has been run.
The common ground in every Whitehill AdBlue drain
Whatever the case, one opening applies. Three questions are asked once our technicians reach your car — at a forecourt, a driveway, a road beside Pelton Fell War Memorial or the car park outside The Moorings: the fluid, the amount, and if it has run. Your price comes over the phone, ahead of anyone setting off, and the replies set the work.
Emptying that tank comes next, then a careful flush — more important after urea than after petrol, since crystals and corrosion won't clear on their own, however long it sits. Finally are the filter, flushed or replaced if necessary; fresh diesel; and a check of the vehicle. Never started? In that case about half an hour once we are there covers most jobs.
Lastly, our technicians fire it up. Our technicians confirm it runs correctly on clean diesel before we go. When it's caught soon, the car very rarely has permanent damage, and the entire job takes place where it is. Paying is on the day, never upfront. For your insurer, you get a VAT invoice plus a written report from the engineer. Many insurance policies include misfuelling, and so look at yours as we head over.
About Whitehill itself
Whitehill is a village in County Durham, situated on the riverside at an elevation of 65 metres, with semi-detached housing being the predominant type of accommodation. Whitehill lies approximately 5.7 miles from the city of Durham and is surrounded by nearby places such as Pelton Fell, Newfield, and Waldridge. Whitehill has a population of around 1928 residents and is located in the North East region of England, about 239.5 miles from London.
AdBlue drains round Whitehill and across Durham
Whitehill is a village, and the same teams that cover it work the places near it too, Newfield and Waldridge among them, across the DH postcode area. A postcode starting DH2 2 is the quickest way to tell us where you are.
Stopped heading to Cong Burn Local Nature Reserve, or right in the centre of Whitehill, the vehicle remains where it is — there is no need to shift it anywhere. Our engineers drain it where it stands. Awkward to pin down? Close to King Coal or a border? Checking is better than guessing, so ring.
In one line: your situation
Motor not started: ring, leaving it switched off. Started already? Pull over, turn off, phone. Petrol in Diesel takes over the rest whichever case, in Whitehill and Durham, on 0333 366 0103.